Assist in ensuring scheduling policies and procedures are followed and proactively work with Resource Management (RM) team to identify and resolve basic…
Apply comprehensive or specialist-level knowledge of professional services in reviewing and consulting through a Risk Management lens, which includes client and…
Comprehend the business objectives, challenges, strategic direction and technologies by working with stakeholders and technical resources and the ability to…
Monitor and manage technology support, Ignition centers, and VIP support functions to ensure optimal service. Take ownership of a central incident, coordinating…
Deliver high-quality second-level service of the technology environment, management of tickets, asset management, and desktop computing support; make certain…
Lead the firm’s Information Handling Program; Work on the portfolio of projects and business as usual activities that drive continuous improvement in how people…
Lead Workday HCM Talent Management projects involving strategy, implementation support, and Enterprise Resource Planning (ERP) optimization related to…
Lead or govern all aspects (creation, approvals, distribution) of communications and campaigns for internal technology projects including announcements, outages…
This role is responsible for defining, developing and executing Agent Training, Call Quality Management, Help Desk Workforce management and related processes…
Define, track and report delivery commitments, management of incidents owned by the team, be the Point of Contact (POC) on P1/P2 bridges and initial escalation…
Maintain a working knowledge of the firm’s Quality Control processes; Responsible for identifying effectiveness and efficiency targets/measures and driving the…