General Summary of Position
Provides a variety of moderately complex medical office support/clerical/secretarial functions for one or more medical, professional, or research staff.
Primary Duties and Responsibilities
- Receives and screens telephone callers and visitors to the office. Responds to a variety of inquires, referring the inquiries of a technical nature to an appropriate staff member. Takes and forwards messages.
- Schedules patients' appointments and assists in the scheduling of the patients' appointments with other medical offices. Coordinates physician(s)' calendar, including patient appointments, surgeries, meetings, etc.
- Transcribes dictation including patient narrative and/or discharge summaries, general correspondence, and memoranda. Types letters, requisitions, reports, etc. from handwritten copy and/or notes.
- Answers requests for new prescriptions and refills; submits requests to physician for authorization. Calls in prescriptions to pharmacy.
- Completes preliminary registration for new patients and updates information on existing patients (inpatients and/or outpatients); obtains necessary recertification/verification/ referrals, signatures, copies of insurance cards, etc. May coordinate pre-admission testing.
- Enters physician charges into billing system, ensuring appropriate insurance coverage and providing Patient Billing Services with appropriate referrals, authorizations, and operative reports. May review ICD-10 codes; works with medical personnel to reconcile errors and inconsistencies. Responds to billing related inquires from patients and/or Patient Billing Services. Accepts co-payments; may deposit payments or forward them to appropriate personnel.
- Establishes and maintains a variety of files, records, logs, charts, etc. including departmental files. Retrieves files, records, charts, and/or the information therein as necessary.
- Receives, opens, and date stamps incoming mail. Reviews, sorts, and/or directs mail to the appropriate person in accordance with departmental policy.
- May prepare exam room(s) between patients, based on procedure, and may assist physician in exam/procedure.
- Maintains office supplies and may assist in maintaining medical supply inventory for the department.
- May compile information for procedure and on-call schedules. Posts and distributes schedules to appropriate personnel, revising schedules as necessary.
- High School Diploma or GED required
- May require up to l year of technical or other specialized training; and, depending on assigned department, training in secretarial/medical office support (e.g.: word processing, medical terminology, medical insurance/billing, etc.).
- 1 to 3 years experience as a secretary preferably in a doctor's office or medical environment required
Knowledge, Skills, and Abilities
- Requires the ability to read and write; and knowledge of grammar, and arithmetic including fractions and decimals.
- May require the use of standard office/medical equipment (i.e., typewriter, personal computer, data terminal, on-line printer, calculator, telephone, facsimile, copier, sterilizing equipment, blood pressure cuff, or tables); the preparation, comparison or checking of reports, records and related data; and basic use of formulas, charts, tables, drawings and knowledge of their application.
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
- Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Strategic focus on equity, inclusion, & diversity—we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
- Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
Job Type: Full-time
Pay: $20.43 per hour
Expected hours: 40 per week
- 403(b) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Free flu shots
- Free parking
- Health insurance
- Health savings account
- On-the-job training
- Paid orientation
- Paid sick time
- Paid time off
- Tuition reimbursement
- Vision insurance
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Chevy Chase, MD 20815: Reliably commute or planning to relocate before starting work (Required)
- Please indicate your hourly salary requirements
- High school or equivalent (Required)
- Medical office: 1 year (Required)
Work Location: In person