Top 1166 Msp program manager Jobs

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Systems Administrator (Tier 3)

Silverline Solutions -
Winterville, NC

Quick Apply

Job Details

Full-time
$75,000 - $95,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Technical support via phone
IT user and group management
Data permissions
GPO
Phone communication
Windows
Network infrastructure
Computer hardware
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
Networking equipment (troubleshooting support)
Microsoft Teams
IT
Customer support
Telephone systems
Linux
VPN management
Desktop administration
IT department experience
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Systems Administrator (Tier 3)

Role Overview

Silverline Solutions is looking for an experienced, dedicated Senior Administrator Support Specialist (Tier 3), who can help manage the ever-evolving IT needs of our internal and customers’ systems. We are looking for a self-starter with strong technical knowledge and experience who will provide exceptional service to our customers.

Who we are

Silverline Solutions, headquartered in Winterville, North Carolina, is an established comprehensive technology solutions provider focused on delivering exceptional customer experiences. Our passions are our people, our customers, and technology. We offer customers secure and reliable technology solutions nationwide, including data center services, managed services, security services, and our unique and ever-expanding application portfolio.

Who we’re looking for

Our ideal candidate will have at least five years of relevant experience in IT support. This person must have excellent customer support skills, attention to detail, documentation skills, and a passion for learning and assisting customers. The candidate will possess excellent verbal and written communication skills, be organized, and be a self-starter.

This is a full-time, in-office position located in Winterville, NC. We will not consider applicants living outside a 30-mile radius of Winterville, NC. While performing the duties of this job, the employee will operate in an office environment. The employee may be exposed to the noise of technology and other employees communicating with team members and customers.

We are not accepting candidates from third-party recruiters, nor can we consider applicants from outside the US. We do not currently offer sponsorship for employment Visas.

Responsibilities
Available to provide Tier 3 technical assistance escalated from the Service Manager and Tier 2 engineers.

Troubleshoot customer support issues at the highest level of support via tickets, phone, and remote support.
Monitor, manage, and analyze system performance and proactively resolve issues for customer environments.
Ensure we are implementing best practices in customer environments.
Assist in creating and updating customer and product documentation, SOPs, and template development, as needed.
Assist in the design, review, and maintenance of documentation for the following items:
Client Documentation
Process Management (scripts, PowerShell, automations, etc.)
SOPs
Templates
Training Management and Materials
Constantly monitor cybersecurity alerts and remediations for the client's environment.
Stay up-to-date and assist in reviewing emerging technologies for both internal and customer use.
Must be able to relay knowledge and training to lower-tier engineers.
Work with the Implementation and Customer Success teams on escalations, project handoffs, customer issues, and future customer engagements.
Assist the Director of Support and the Director of Technology with technical decisions related to MSP and hosted customer environments.
Assist the Director of Support and the Director of Technology in determining tools and technology to utilize within our organization.
Assist the Director of Support and the Director of Technology in reviewing current processes and identifying ways to further optimize the support department.
Execute and maintain all assigned tasks and projects.
Perform any responsibilities required to ensure customers are always provided with the best possible service.
As a salary position, all Senior Administrator Support Specialists (Tier 3) engineers are required to be available for after-hours escalations, though this is rare.

Required Experience

Experience and extensive knowledge of:

Microsoft Windows Server
Microsoft Active Directory administration, managing users, objects, groups, roles, GPOs, shares, and permissions.
Microsoft DNS administration
Knowledge of common DNS record types and their functions.
Microsoft 365 administration and tenant management
Networking Principles
Understanding of TCP/IP principles.
Hardware experience (firewalls, switches, and access points)
VPN experience (software and site-to-site)
Three or more years of related experience in direct support engagement.
Five or more years of related experience in information technology.
Three or more years of working in Microsoft Windows Server environments.
Strong problem-solving abilities
Strong understanding of Microsoft desktop support (hardware, software, peripherals
Effective communication skills, both verbal and written
Ability to troubleshoot technical issues over the phone (or Microsoft Teams) in a professional manner.
Ability to achieve VoIP Basic and Advanced certifications within three months of hire.
Follow the company SOP for ticket management.

Preferred Experience:

Five or more years of related experience in direct support engagement.
Seven or more years of related experience in information technology.
Advanced knowledge of Microsoft Server
Advanced knowledge of Microsoft Hyper-V
Advanced knowledge of Microsoft Remote Desktop Services.
Advanced knowledge of Microsoft Internet Information Services (IIS).
Advanced knowledge of networking principles
Advanced knowledge of networking equipment (Routers, Switches, Wireless Access Points)
Preferred experience with VoIP system administration
Advanced knowledge of Azure and 365, including experience with DMARC, DKIM, and SPF
cPanel
Linux

What we offer

At Silverline Solutions, we believe in taking care of our employees and supporting their overall well-being. We offer a comprehensive benefits package designed to help you personally and professionally thrive. As part of our team, you will have access to the following benefits:

Health & Wellness: Comprehensive medical, dental, vision, and disability insurance plans to ensure your health and well-being.
Supplemental Wellness Options: A variety of optional insurance plans, including life, accident, critical care, cancer, hospitalization, and long-term care, to meet specific needs you may have.
Retirement Plans: 401(k) plan (traditional and Roth) with company match to help secure your financial future.
Paid Time Off (PTO): Generous PTO, sick time off, and holiday pay to help you maintain a healthy work-life balance.
Professional Development: Ongoing training opportunities and career growth support to help you advance your career.
Employee Assistance Program (EAP): Access confidential counseling and support services for mental and emotional well-being.
Additional Perks: Employee discounts, team-building events, and more.
We are committed to fostering a positive work environment where all employees can succeed, grow, and feel supported.

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Short-term disability
Long-term disability
Life insurance
Long-term care
Paid time off
Sick time off
Vision insurance
Supplemental insurance options

Schedule:

Monday to Friday
Work Location: In person only

Job Type: Full-time

Salary: $75,000.00 - $95,000.00 per year

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

This position requires working on-site at our office full-time. Are you able to work in the office during our regular business hours?
Our expectation is that employees commute to the office reliably within approximately 30 minutes. Are you currently located within a reasonable commuting distance (about 30 minutes) of our office, or will you be by the start date?
This role requires dependable transportation to and from the office each workday. Do you have reliable transportation that allows you to meet this requirement?
Are you able to maintain reliable attendance and punctuality for the required on-site schedule?

Work Location: In person

Quick Apply

Refine Your Search

msp program manager jobs

Systems Administrator (Tier 3)

Physician, OB/GYN Hospitalist (Full Time)

Director of Business Development

Manager of IT & Managed Services

Physician, Primary Care (Full Time, Float)

Technical Account Manager

RN Case Manager (Home Health)

Government Program Manager, SLED

VMS Program and Direct Hire Manager

Emergency Services Coordinator - NCM Motorsports Park

Operations Manager - Aircraft Maintenance

Case Manager I

Emergency Manager & Mission Continuity

RN Corrections

Technical Recruiter - Senior

Computer Systems Administrator

Medical Social Worker (Full Time, Day)

Corrections Nurse

Director of Technology Strategy & Operations

Technical Support Engineer - Lead

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