16 Best newsday media group jobs in melville, ny (Hiring Now!)

Customer Service Representative
Newsday Media Group —Melville, NY
Consent to monitoring of business calls by supervisors/managers in order to assist in training, and to ensure customers are receiving prompt, courteous service…
Estimated: $22 an hour
Brand Ambassador/Event Assistant- Part Time
Newsday Media Group —Melville, NY
Clean and valid New York State driver’s license. Coordinating with the larger objectives of Newsday’s community outreach efforts (move circulation, promote…
Estimated: $19 - $25 an hour
Accountant
Newsday Media Group —Melville, NY
Prepare balance sheet account analysis for assigned areas on a monthly basis including bank reconciliations, circulation accounts, sales & use tax, unclaimed…
Estimated: $65,000 - $85,000 a year
Quick Apply
5d
Editorial Assistant- Support Staff (Part-Time)
Newsday Media Group —Melville, NY
Driver’s license in good standing and reliable means of transportation are. Sort and distribute incoming mail. Help with onboarding of new employees.
Estimated: $17.83 an hour
Editor Assistant - Night News Desk
Newsday Media Group —Melville, NY
The news desk is seeking a “do-it-all” editor who can design pages, edit copy and write headlines and display copy for the news of the day in all forms: print,…
Estimated: $34.78 - $52.32 an hour
Mechanic - Maintenance
Newsday Media Group —Melville, NY
Must be able to drive and maintain a valid NYS driver’s license in good standing. Must possess a valid driver’s license in good standing.
Estimated: $42.31 an hour
Education Reporter
Newsday Media Group —Melville, NY
Driver’s license in good standing and reliable means of transportation are required. The beat calls for handling breaking news while producing daily and weekend…
Estimated: $31.89 - $52.32 an hour
Business Reporter
Newsday Media Group —Melville, NY
A driver’s license in good standing and reliable means of transportation are required. The beat calls for handling breaking news while producing daily and…
Estimated: $31.89 - $52.32 an hour
Payroll Supervisor
Newsday Media Group —Melville, NY
Lead and process the bi-weekly and weekly payroll processing and activities to include the following: input and maintain all employee maintenance, local tax…
Estimated: $85,000 - $95,000 a year
Communications Manager
Newsday Media Group —Melville, NY
Valid driver’s license in good standing. Bachelor’s degree in Communications or related field. Aggressively utilize media channels (social, digital, traditional…
Estimated: $103,000 a year
Special Writer - Data
Newsday Media Group —Melville, NY
Comfortable and proficient using social media, smartphone photo and video and other media platforms to report and tell stories. Attention to detail is required.
Estimated: $102,712 a year
Internet News Manager
Newsday Media Group —Melville, NY
Driver’s license in good standing and reliable means of transportation are required. Follow up with editors to improve these items on the front end.
Estimated: $69,000 a year
Experienced Staff Accountant
Newsday Media Group —Melville, NY
Prepare balance sheet account analysis for assigned areas on a monthly basis including bank reconciliations, circulation accounts, sales & use tax, unclaimed…
Estimated: $65,000 - $85,000 a year
Staff Accountant
Newsday Media Group —Melville, NY
Prepare balance sheet account analysis for assigned areas on a monthly basis including bank reconciliations, circulation accounts, sales & use tax, unclaimed…
Estimated: $65,000 - $85,000 a year
Quick Apply
Internet News Manager
Newsday Media Group —Melville, NY
Driver’s license in good standing and reliable means of transportation required. Follow up with editors to improve these items on the front end.
Estimated: $69,000 a year
Senior Data Scientist
Newsday Media Group —Melville, NY
Communicate complex quantitative analysis in a clear, precise, and actionable manner to both technical and non-technical groups.
Estimated: $105,000 a year

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Customer Service Representative

Newsday Media Group - Melville, NY

Apply Now

Job Details

Full-time $22 an hour

Qualifications

Microsoft Word
Microsoft Excel
Customer retention
Sales
Customer service
High school diploma or GED
Analysis skills
1 year
Communication skills
Negotiation

Full Job Description

Position Summary

The Inbound Customer Service Representative supports our high volume Call Center and is the liaison between Newsday and its current, former and potential customers. The successful candidate will be able to accept ownership for effectively managing customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and response.

Essential Duties & Function

Improve customer retention – understand company programs, services, and offerings provided to customers. Resolving client issues - effective problem solving skills to retain customers.
Handle a high volume of outgoing calls for subscriber win back and retention.
Attempt to resell subscription to customers wishing to cancel using customer service techniques while maintaining retention goals for saved subscribers’ accounts.
Escalate high priority complaints to Division Mangers, Team Leads or Supervisors ensuring immediate and sustained resolution.
Manage call center database by entering information.
Fulfills requests by clarifying desired information and completing transactions.

Essential Job Knowledge & Skills

Requires a high school diploma or equivalent.
Applicants must possess a minimum of one year of Call Center experience, or extensive training with a focus on high volume customer service, handling customer issues and customer retention.
Prior sales and negotiation experience a plus.
Proficient PC skills including Microsoft Word, Excel, email and basic ability to navigate around a complex database systems.
Capacity for listening, dealing and confrontation, and overcoming objections.
Excellent verbal and written communication and listening skills and provides complex updates and recommendations with little to no assistance
30wpm minimum typing requirement
Spelling and simple mathematical computation ability
Prior sales and negotiation experience a plus.
Excellent customer service orientation and understanding of the customer service process.
Ability to handle and diffuse conflict and challenging customer service situations.
Stress tolerance, professional interpersonal skills, probing skills, effective negotiation techniques and multi-tasking abilities.
Demonstrate analytical abilities to understand billing procedures and make adjustments to customer’s accounts.
Consent to monitoring of business calls by supervisors/managers in order to assist in training, and to ensure customers are receiving prompt, courteous service and accurate information.
Ability and willingness to work a flexible and varied schedule to include extended hours, weekends and holidays and adheres to daily schedule.

Compensation

The hourly base rate rate for this role is $22.00.

Physical Requirements

This position is remote, however must report on site as needed.

Newsday is an equal opportunity employer. Applicants and incumbents are selected, placed, trained, compensated and promoted without regard to actual or perceived sex, race, color, age, national origin, citizenship, marital or domestic partner status, military/veteran status, sexual orientation or preference, gender identity or expression, religion or religious creed, ancestry, physical or mental disability or handicap, status as a victim of domestic violence, or any other characteristic protected by law. In addition, Newsday Media Group provides a reasonable accommodation for applicants/incumbents with disabilities. Please advise Human Resources if you require a reasonable accommodation.

Apply Now

newsday media group jobs in melville, ny

Customer Service Representative

Brand Ambassador/Event Assistant- Part Time

Accountant

Editorial Assistant- Support Staff (Part-Time)

Editor Assistant - Night News Desk

Mechanic - Maintenance

Education Reporter

Business Reporter

Payroll Supervisor

Communications Manager

Special Writer - Data

Internet News Manager

Experienced Staff Accountant

Staff Accountant

Internet News Manager

Senior Data Scientist

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