Must reside in San Diego County or Riverside County; this is a mostly remote position with in-person meetings up to 1-2x/month. Must be very familiar with San Diego County geography in order to effectively schedule home-based therapy services in the region. Bilingual strongly preferred; will consider almost fluent/conversational Spanish. Full-Time (40 hrs./week). PLEASE READ THROUGH THE ENTIRE JOB DESCRIPTION AND INCLUDE ALL REQUIRED COMPONENTS IN YOUR APPLICATION.
We anticipate that we will receive a lot of applications for this position and as a result, we are implementing a very thorough screening process. In order to stand out and be considered, please be sure to: follow all directions (see below), include your resume & cover letter, answer all application questions, and complete all of the required Indeed tests. We anticipate that we will receive a lot of applications, so incomplete applications will be dismissed. We would love to consider you for this great position, so please read the following carefully.
This is a mostly work-from-home, remote position with a somewhat flexible schedule; must be available for in-person meetings (up to ~1-2x/month, more or less) in the Temecula Valley and/or San Diego County areas. This position requires daily access to a quiet, distraction-free space where you can completely focus and attend to all tasks during all work hours, and keep an organized work space.
ABOUT US:
Radiant Kids Therapy was established in 2018 and has quickly grown to over 50 Speech, Occupational and Physical Therapists (a mix of part-time and full-time). Our large and continually growing clientele base is made up of over 600 children from ages 0 to 18. Our amazing therapists provide in-home services (in the clients’ homes) throughout all of San Diego County, so we do not currently have a central office or clinic space.
ABOUT THE POSITION:
Radiant Kids Therapy is in search of an experienced, high-caliber, great communicator to join our amazing Scheduling Team! One of our two wonderful scheduling team members is moving out of state.
You would be joining a stellar team of high achievers with a passion to help kids and families. Radiant Kids Therapy has grown quickly in its first several years and continues to grow, meaning great opportunities for career advancement over time. We are in a very exciting stage of growth and expansion across several areas of the organization. We promote a supportive, positive, caring company culture.
Our leadership & admin team are truly top-notch and our incredible SLPs, OTs and PTs all do what they do because they are caring individuals who want to help kids and change families' lives for the better. Our scheduling team plays a vital role in helping kids get the services they need, which ultimately has a great impact on the lives of those kids and families. Being part of this mission makes the Scheduling Assistant role even more meaningful and rewarding!
Schedule and Start Date:
Preferred schedule: Monday - Friday, 7 am - 4 pm (with a 1 hour lunch break)
For the right candidate, we may be able to do: Monday - Friday, 8 am - 5 pm (with a 1 hour lunch break)
Preferred start date: Dec. 9, 2024 (with some flexibility to shift slightly earlier or later if needed)
Primary roles and responsibilities will include, but are not limited to:
- Scheduling home-based therapy services for clients throughout San Diego County
- Effectively creating, monitoring and revising therapists’ schedules for maximum efficiency in driving routes
- Taking care of all scheduling changes, cancellations, details, rescheduling sessions, transfers and transitions
- Carefully maintaining and keeping up-to-date therapist schedules, several related spreadsheets (Google Sheets) and many other details every day
- Reaching and maintaining monthly productivity goals for service hours scheduled and kept, cancellations that are rescheduled, etc.
- Answering/returning scheduling-related phone calls, texts, emails and chats
- Tracking team members’ time off requests, updating schedules and notifying clients
- Frequent communications throughout the day with parents/caregivers of clients, fellow administrative team members and therapist team members
- Supporting the professional therapy team (licensed SLPs, SLPAs, OTs and PTs), making their jobs easier in any way you can
- Effectively managing the client wait list and flex scheduling list
- Manage student observation inquiries
- Regular virtual team meetings
A strong candidate for this position will possess the following required qualifications & experience:
- Must live in San Diego County or Riverside County and be very familiar with San Diego County geography and traffic patterns in order to effectively schedule home-based services in the region. Must be available to drive to Temecula &/or San Diego areas for in-person meetings, up to 1-2x/month (sometimes more or less).
- At least 3+ years of paid experience in a scheduling and/or related administrative role (bonus points if it's in therapy/healthcare, home-based services or a related field).
- Bilingual (or almost bilingual, conversational) Spanish strongly preferred
- Able to pass a background check
- Experience in working with Speech, Occupational and Physical Therapists or a related healthcare field, and a strong understanding of the therapy field, is preferred.
- Extroverted, warm personality and people-person; loves people and loves kids (the heart of our company)
- Highly personable; able to quickly establish and maintain excellent rapport with parents of clients, teammates, supervisors, & healthcare professionals
- Extremely organized, great attention to detail, efficient, multi-tasking, excellent writing skills, always professional
- Able to support the needs of the business, the SLP/OT/PT team members, the administrative team and the parents and families of clients
- Able to receive and give feedback with grace
- Strong character, integrity, strong work ethic, strong moral compass, kindness, respectfulness, genuineness and positivity
- Extremely tech-savvy; very strong software, web & technical skills, including experience with: Google Drive (particularly Google Sheets or Excel), Gmail and Word.
- Strong communication skills, both in writing and speaking
- Experience navigating complex EMRs is highly preferred (we use Raintree); ability to learn an extremely complex EMR quickly is required.
- Ability to notice minute details and follow instructions well, including this requirement that applicants spell their full name backwards at the top of their cover letters
- Energetic and highly motivated to consistently reach and exceed productivity goals
- Flexible and able to shift gears multiple times per day
- Able to manage the occasional upset parent phone call with unwavering professionalism, grace, confidence and kindness
- Team player: able to work very well in a collaborative team environment. We value and are protective of our uniquely positive, collaborative, kind and communicative administrative and leadership team culture
- Able to maintain strict confidentiality (HIPAA) with clients’ protected health information
Compensation and Bonus Structure:
- Base Pay: $18-23/hour (DOE) + substantial monthly bonuses (see below)
- High Monthly Bonus Opportunities: Our current Scheduling Team Members have averaged $1,085/month bonuses per person (and as high as $2,050!), these past 3 months.
- This averages out to ~$6.30/hour more than the base pay, hence the posted hourly rate for this position is $24-29/hr.-- that is the average expected effective hourly rate.
- Bonuses are tied to productivity and are very feasible to achieve. Expectations for productivity are high but reasonable. For example, schedulers earn $5 per rescheduled cancellation, and receive additional bonuses for achieving the expected minimum of 125 kept recaptured appointments/month, in addition to several other metrics related to their day-to-day job duties and performance.
Benefits:
- PTO (2 weeks/year)
- Paid Holidays (10 days/year)
- Excellent Health, Dental, Vision and Life Insurance Benefits
- 401K Employer Matching
- Home internet & utilities stipend
- Company equipment provided (laptop, monitor, etc.)
- Opportunities for growth in a quickly-growing company
- Flexible Schedule options
To apply, the following components are required:
1) Resume
2) Cover letter
3) Please make sure you've read through the full job description to ensure it's a good fit
4) Answer all application questions
5) Complete all required assessments
Applications that do not include all of these components will be dismissed. We are looking for a very strong candidate who is excited about this specific opportunity with Radiant Kids Therapy. If you don't see the assessments at first, Indeed should automatically send them to you by email after you apply; please keep an eye out (& check your spam) as those are a required part of the application. When you receive these, we recommend completing these as quickly as possible to avoid having your application dismissed for incompleteness.
Tip for success: The more specifically your cover letter addresses some aspects of this job post, the more likely you'll stand out from the crowd, so please be sure to read through the descriptions above. Let us know why YOU are the perfect fit we're looking for! Please address the cover letter to our CEO/Executive Director, Laura Agyeman.
Please apply ASAP if you're interested, as this job post may not stay up for very long! We anticipate a large number of applicants for this position. Please only apply directly through Indeed in order to avoid your application getting lost (we track all applications directly through Indeed).
If you would like to follow up on your application, you may also email us directly after applying through Indeed, but please do not call the office to follow up; you can find our email on our website. We may or may not be able to respond, but we don't mind a follow-up email if you wish to send one.
We really look forward to hearing from you and considering your application! Thank you for your interest in joining the Radiant Kids Therapy team!
Job Type: Full-time
Pay: $24.00 - $29.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flextime
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Retirement plan
- Vision insurance
- Work from home
Medical Specialty:
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- 1) What city and zip code are you located in? 2) Please also describe your familiarity with San Diego County geography and traffic patterns, if applicable. How did you gain this familiarity?
Note: Although this position is mostly remote, candidates must be located in San Diego County or Riverside County, must be very familiar with San Diego geography and traffic patterns, and must be able to meet in person in Temecula Valley or S.D. County up to 1-2x/month.
- 1) Would you be available to start on or around Dec. 9, 2024? 2) Would you be available to work Monday - Friday, 7 am - 4 pm? If not, please indicate your availability or any pertinent details.
- Please describe your level of familiarity and amount/years of experience with each of the following:
1) Microsoft Excel and/or Google Sheets
2) Google Drive/Workspace (Gmail, Google Drive, Google Docs/Forms/Sheets, etc.)
3) EMRs - if you have used an EMR, please describe which one(s), for how long, your level of familiarity, etc. If you have any prior experience with Raintree (the EMR we use), please note that here.
4) HIPAA and PHI confidentiality, regulations, etc.
- Compensation for this position is a combination of base pay ($18-23/hour base rate, DOE) and substantial productivity-based monthly bonuses (please see job description for details). Please indicate your understanding and openness to this pay structure here.
- In a nutshell, what makes you a great fit for this position?
- How is your previous paid work experience relevant to this role? Please specify your paid scheduling and/or administrative office-related work experience.
Education:
- High school or equivalent (Required)
Experience:
- paid appointment scheduling: 3 years (Preferred)
- paid administrative office: 3 years (Required)
- medical or clinical administrative/office: 3 years (Preferred)
Language:
- Fluent or Almost-Fluent Spanish? (Preferred)
Ability to Commute:
- San Diego, CA 92129 (Required)
Work Location: Hybrid remote in San Diego, CA 92129
