Many companies do what we do. But no one else does it like we do. Because for us, it’s personal.
Since 2001, Safety NetAccess has been designing, building, and supporting managed wireless networks. We’ve grown from a two-man start-up to one of the country’s most trusted providers, yet we still feel like we’re just getting started.
Along the way, we have been certified by all the Major Hotel Brands. While we are very proud of these designations, what truly excites us is thinking about the millions of guests and residents who have had a flawless experiences with our equipment.
We are passionate about what we do and seek highly skilled professionals to join our team. We are seeking a self-motivated and innovative product manager to join our growing company and help us continue to push the envelope with our products. As a product development engineer on our dynamic and driven team, you will be responsible for developing and delivering new products by conducting market research, creating product timeframes and plans, and working with marketing, sales, operations, and support to onboard new products and features.
JOB DESCRIPTION:
As part of our Client Service team, the Client Services Manager will manage a client base, handle service requests from clients, assess and triage client information and service requests to SNA staff, and support internal office operations as necessary.
Responsibilities:
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Manage client base in a fast-paced environment interfacing with a broad group of internal and external stakeholders.
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Maintain contracts, legal entity documents and ensure compliance with company policy and procedures.
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Assess and support client needs, including LSP certifications and contract administration.
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Query client database for client information, create new client records, process requests, maintaining accuracy in all transactions.
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Support internal and external clients using a variety of administrative support processes and procedures to ensure optimum client experience outcomes.
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Research and prepare data and information for reporting purposes.
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Provide other administrative support to office operations for one or more assigned responsibilities, such as assisting with contract files and renewals, purchasing, and other support as needed.
The ideal candidate would possess the following qualities: professional, strong customer service skills, energetic, nimble, friendly, proactive, effective communicator, and courteous when dealing with external clients and internal staff.
Job requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.
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Associate degree (required), Bachelor’s degree (preferred)
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Strong administration and organization skills
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Experience in using and managing NetSuite, ConnectWise, SalesForce, and/or similar CRM software (required)
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Mid-high proficiency in Microsoft Office (Excel, Word) (required)
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1-2 years’ experience in client services or related function (required)
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Unwavering integrity, ability to prioritize, multitask, and meet deadlines (required)
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Results-oriented team player who is dedicated to getting the job done
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Meticulous attention to detail, able to produce high-quality work in a dynamic environment
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Strong written and verbal communication skills
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Ability to work with a variety of stakeholders with different interests and needs
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Strong judgment and decision-making skills
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Highly motivated, outgoing, self-directed
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Demonstrated commitment to superior client service
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Alignment with SNA mission, values, culture, and team
Perks and Benefits:
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Exciting work with a collaborative and dynamic team
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Health, Dental, Life, Short Term, and Long Term Disability insurance
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Generous paid time off
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Company Holidays
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401K with company matching
Find us on:
Facebook - https://www.facebook.com/safetynetaccess
Twitter - https://twitter.com/safetynetaccess
LinkedIn - https://www.linkedin.com/company/safetynetaccessinc/
Company Website - https://www.safetynetaccess.com/
