20 Best smithrx jobs (Hiring Now!)

Chat Support Specialist
SmithRx —Plano, TX3
Answer and support member interactions; ranging from but not limited to inbound & outbound calls, online chat, email, and text messaging to and from members,…
Estimated: $22 an hour
Quick Apply
1d
Patient Access Representative
SmithRx —Lehi, UT3
Minimum 2 year(s) of experience in healthcare or pharmaceutical customer service or customer support or call center and/or sales experience (inbound/ outbound…
Estimated: $22 an hour
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3d
Prior Authorization Pharmacy Technician, Seasonal (6 months from hire date)
SmithRx —Remote3
Active Pharmacy Technician license required. This is a 6 month contract position where you will assist members, providers, pharmacies, and the internal SmithRx…
Estimated: $37K - $46.9K a year
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1d
Call Center Supervisor
SmithRx —Lehi, UT3
2+ years of experience leading call center agents OR supporting agents in an elevated agent role. Assist members by taking calls/chats during times of peak…
Estimated: $46.6K - $59K a year
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10d
Patient Access Programs Supervisor
SmithRx —Lehi, UT3
You will provide oversight in helping members get their medications through drug manufacturers in order to help meet organizational and operational KPIs, and to…
Estimated: $43.2K - $54.7K a year
Quick Apply
4d
Patient Assistance Supervisor
SmithRx —Lehi, UT3
You will provide oversight in helping members get their medications through drug manufacturers in order to help meet organizational and operational KPIs, and to…
Estimated: $41.9K - $53.1K a year
Quick Apply
4d
Plan Operations Supervisor
SmithRx —Remote3
Strong communication skills via face-to-face meetings, conference calls and written correspondence. Understand and facilitate technical details related to…
Estimated: $77.6K - $98.2K a year
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6h
Member Support Quality Assurance Manager
SmithRx —Lehi, UT3
Monitor customer care phone calls to ensure compliance with all SmithRx standard policies and procedures. Perform trend analysis and collaborate with Training…
Estimated: $98.9K - $125K a year
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4d
Benefits Configuration Analyst
SmithRx —Remote3
Strong communication skills via face-to-face meetings, conference calls and written correspondence. Support new client implementations, conduct go-live testing,…
Estimated: $58.2K - $73.7K a year
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Manager, Account Management
SmithRx —Lehi, UT3
The Manager of Customer Success and Account Management is responsible for a team of individuals driving the ongoing attainment of outcomes, product adoption,…
Estimated: $72.2K - $91.4K a year
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3d
Director of Strategic Partnerships
SmithRx —Lehi, UT3
Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven…
Estimated: $112K - $141K a year
Quick Apply
2d
Account Coordinator
SmithRx —Lehi, UT3
Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven…
Estimated: $41.4K - $52.4K a year
Quick Apply
3d
Patient Access Programs Manager
SmithRx —Plano, TX3
Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven…
Estimated: $58.8K - $74.5K a year
Quick Apply
3d
Pharmacy Benefits QA Analyst
SmithRx —Remote3
Strong communication skills via face-to-face meetings, conference calls and written correspondence. Our mission is to disrupt the expensive and inefficient…
Estimated: $63.8K - $80.8K a year
Quick Apply
Senior Account Manager: Pharmacy Benefits Management
SmithRx —Lehi, UT3
We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our…
Estimated: $90.8K - $115K a year
Quick Apply
2d
Pharmacy Benefits Configuration Supervisor
SmithRx —Remote3
Strong communication skills via face-to-face meetings, conference calls and written correspondence. As a Lead, Benefit Configuration, you will support cross…
Estimated: $77.4K - $98K a year
Quick Apply
1d
Patient Care Supervisor
SmithRx —Lehi, UT3
You will provide oversight in helping members get their medications through drug manufacturers in order to help meet organizational and operational KPIs, and to…
Estimated: $40.3K - $51K a year
Quick Apply
4d
Bilingual Member Support Specialist (Spanish)
SmithRx —Plano, TX3
Answer inbound calls and make outbound phone calls to and from members, physicians and pharmacies while delivering a world class member experience in both…
Estimated: $21.50 an hour
Quick Apply
4d
Pharmacy Network Provider Relations Manager
SmithRx —Remote3
Onboard new pharmacies to Smith network by screening incoming pharmacy review for completeness of materials during credentialing process.
Estimated: $91K - $115K a year
Quick Apply
4d
Adjudication Analyst
SmithRx —Remote3
Serve as customer support to internal stakeholders to provide front-line technical and analytical resolution on the SmithRx adjudication platform and all of its…
Estimated: $62.3K - $78.9K a year
Quick Apply

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Chat Support Specialist

SmithRx - 3.0 Plano, TX

Quick Apply

Job Details

$22 an hour 1 day ago

Benefits

Commuter assistance
Paid parental leave
Disability insurance
Health insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Live chat
CRM software
Google Suite
Salesforce
High school diploma or GED
2 years
Communication skills

Full Job Description

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

Integrity: Do the right thing. Especially when it's hard.
Courage: Embrace the challenge.
Together: Build bridges and lift up your colleagues.

Job Summary:

SmithRx is looking for a highly motivated member support team member who specializes in delivering world class customer service experiences while managing various channels of customer support: phone calls, chat, email, etc. The ideal candidate has extensive experience supporting multiple member interactions simultaneously. As a Multichannel Member Support Specialist, you will be instrumental in ensuring that members receive the best service possible regarding their pharmacy benefits.

What you will do:

Answer and support member interactions; ranging from but not limited to inbound & outbound calls, online chat, email, and text messaging to and from members, physicians and pharmacies while delivering a world class member experience.
Manage simultaneous interactions specific to online chat and text messaging
Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
Educate members about their pharmacy benefits.
Deliver world-class support experiences to our members by becoming an expert in the Pharmacy Benefits Management industry.
Demonstrate a patient centric mindset and a high sense of urgency to solve member requests.
Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).
Work through complex triage pathways and identify the correct pathway to resolve customer issues.

What you will bring:

Must be located locally as the role is a hybrid of onsite and remote
Requires 100% attendance during training period
HS Diploma, GED or equivalent
2+ years experience working within call center required
2+ years experience working with online chat interactions required
Proficiency in Mac, and Google Suite required
Active listening, conversational speaking skills, with a high degree of empathy
Ability to multitask
Excellent verbal and written communication skills
Passion for helping people
Prior experience with Salesforce Service Cloud, Talkdesk or other CRM tools is preferred
Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred
Prior experience resolving complex issues within a call center environment is preferred
Must be able to commute to Plano, TX

What SmithRx offers You:

Competitive pay: $22 per hour
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
3 weeks paid time off
13 Paid Holidays
Wellness benefits- Spring Health, Gympass, and Headspace
Commuter Benefits
Paid Parental Leave benefits
Employee Assistance Program (EAP)
Well stocked kitchen in office locations
Professional development and training opportunities

Quick Apply

smithrx jobs

Chat Support Specialist

Patient Access Representative

Prior Authorization Pharmacy Technician, Seasonal (6 months from hire date)

Call Center Supervisor

Patient Access Programs Supervisor

Patient Assistance Supervisor

Plan Operations Supervisor

Member Support Quality Assurance Manager

Benefits Configuration Analyst

Manager, Account Management

Director of Strategic Partnerships

Account Coordinator

Patient Access Programs Manager

Pharmacy Benefits QA Analyst

Senior Account Manager: Pharmacy Benefits Management

Pharmacy Benefits Configuration Supervisor

Patient Care Supervisor

Bilingual Member Support Specialist (Spanish)

Pharmacy Network Provider Relations Manager

Adjudication Analyst

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