Location: Worcester, MA
Category: Staff
Posted On: Wed Sep 6 2023
Job Description:
OFFICIAL TITLE: Mail Clerk III
SUPERVISION RECEIVED: Director for Facilities Operations and Planning Support Services
SUPERVISION EXERCISED: Supervises subordinate and student personnel, as assigned
General Statement of Duties: The Mail Clerk III is responsible for the timely and accurate processing of all University mail and packages. The incumbent serves as the department lead and trains Mail Center staff on processes, procedures and use of equipment.
Responsibilities:
(E) = Essential
- (E) Serves as the department lead; provides on-the-job training for departmental staff; ensures the timely and accurate daily processing of all mail and packages; distributes and redistributes work accordingly.
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(E) Picks up and drops off mail at the United States Postal Service (USPS) on a daily basis; follows established schedules and assists with special requests.
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(E) Accurately sorts mail for distribution.
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(E) Accurately delivers and distributes mail throughout campus on foot, via delivery cart, as needed.
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(E) Processes incoming and outgoing packages through various delivery service providers; tracks packages from point of receipt to point of distribution; accurately shelves and stores packages; utilizes appropriate software.
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(E) Receives and investigates complaints regarding mail delivery, missing mail, theft, etc.
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(E) Coordinates, schedules, and processes small, large, and other bulk mail requests using appropriate equipment and software.
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(E) Coordinates timely distribution of packages from Publications and Printing Services.
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(E) Maintains a working knowledge of all international, federal and state regulations regarding mail.
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(E) Processes payment for mail services via the OneCard transaction system.
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(E) Maintains accurate records of mail processing costs.
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(E) Maintains an adequate inventory of supplies and postage to meet campus demand; engages with supervisor as necessary.
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Purchases supplies for the Mail Center, Central Receiving & Stockroom and various campus
constituents as needed. -
(E) Schedules Mail Center equipment repairs with vendors as necessary, including required preventative maintenance.
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(E) Contributes to the annual evaluation process for subordinate personnel; advises supervisor of employee issues and disciplinary needs as necessary.
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May serve as a back-up for Central Receiving and Stockroom in the event of employee absence.
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(E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students.
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(E) Responsible for contributing to the WSU Strategic Plan.
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(E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives.
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Performs other duties as assigned within the Mail Clerk classification
- Classification specifications are available at: http://www.mass.edu/foradmin/humanresources/classspecshrd.asp
Job Requirements:
Required Qualifications:
- At least two years of full-time or equivalent part-time experience in office work or in work in which the processing of incoming and/or outgoing mail (for example, delivering, sorting, weighing, metering, etc.) was a major duty.
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Ability to operate a motor vehicle; possess valid driver's license.
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Knowledge of standard maintenance procedures followed in connection with mail-processing and handling equipment.
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Ability to communicate effectively in oral expression; ability to give oral and written instructions in a precise and understandable manner.
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Ability to deal tactfully with others and establish harmonious working relationships.
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Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of the subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates' training needs and providing for or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and recommending disciplinary action; ability to lead a group of workers.
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Ability to lift and carry heavy objects.
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Ability to maintain accurate records.
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Ability to operate mail-handling and processing equipment, such as postage meters, scales, and addressing machines.
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Ability to work accurately with names, numbers, codes, and/or symbols.
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Ability to assemble items of information in accordance with established procedures.
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Ability to read, write and comprehend the English language.
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Ability to understand and apply the laws, rules, policies and procedures governing assigned unit activities.
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Ability to perform arithmetical calculations (addition, subtraction, multiplication and division) with speed and accuracy.
Preferred Qualifications:
Additional Information:
Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community.
Here at Worcester State University, it is strongly recommended that all employees be vaccinated against COVID-19 before they begin employment.
This is a grade 13, non-exempt, full-time (37.5 hours/week), benefited AFSCME position. Work schedule days are Monday - Friday 7:00am - 3:15pm. Days off are Saturday and Sunday.
The bi-weekly salary is $1,667.36 (annual salary is $43,351.36). Step increases occur annually on anniversary date through year 14.
Worcester State University offers a competitive benefits package that includes:
- a choice of 11 different pre-taxed, health insurance plan options
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pension and supplemental plan retirement options
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life insurance up to 8x the annual salary
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long-term disability coverage
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dental insurance
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10 vacation days accrued per year
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15 sick days accrued per year
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5 personal days per year
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paid holidays
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tuition remission for self, spouse, and dependent children
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and more...
We are an equal opportunity/Affirmative Action Employer. M/F/D/V. Members of traditionally underrepresented groups are strongly encouraged to apply.
