Your Role
RISE Engineering is seeking Administrative Assistant (Audit Scheduling) to assume clerical and receptionist duties and provide customer support. The Administrative Assistant must be team-oriented and will interact with various internal and external stakeholders, including the company’s residential energy-efficiency professionals, customers of National Grid, suppliers, contractors, and the general public. This position is full time, M- F, 8am- 5:00pm and located in our Hyannis, MA office. This is an in-person position.
Responsibilities:
- Answer/route phone calls, postal mail, email and fax messages.
-
Organize and maintain digital filing systems, collateral materials and office supplies.
-
Schedule home energy audits
-
Process incoming requests, pre-screen customers to confirm program eligibility, create customer files, enter and update jobs in the company database and online calendar.
-
Work with our Program Administrators and their software to verify eligibility and register customer requests.
- Communicate verbally and/or in writing with residential energy-efficiency specialists and customers regarding scheduling, invoicing or other issues as needed.
-
Efficiently process customer and contractor requests, and help resolve outstanding issues.
-
The scope of duties may vary based on your qualifications and our office’s immediate needs.
Minimum Qualifications:
- At least two years’ experience in a customer-facing role in a high-volume office environment.
-
Proficiency with Windows-based computer applications, including Microsoft Word, Excel and Outlook.
-
A commitment to and enthusiasm for energy efficiency.
-
Strong writing, verbal and organizational skills.
-
Attentive to detail and able to learn and understand technical terms.
-
Able to prioritize and process multiple tasks and meet deadlines.
-
Able to tactfully avoid conflict, build trust and work as part of team.
-
A high school diploma or equivalent.
-
Able to pass criminal background and drug screening tests.
Preferred Qualifications:
- Call center or other high-volume customer support/service experience.
-
Experience in the home energy, construction, HVAC, hotel guest service, legal or banking industries.
-
Knowledge of MA cities and towns.
-
Associate’s degree.
Travel: No Travel is required for this position
Work Environment: This position requires the employee to work inside
Compensation & Benefits:
-
Health care benefits through United HealthCare
-
Delta Dental and Vision Service Plan
-
Paid time off and holidays
-
Employer-matching 401(k) retirement plan
-
Employer-paid Employee Stock Ownership Program (ESOP)
-
Employer-paid life and AD&D insurance; access to short and long-term disability insurance
-
Tuition reimbursement
Who We Are
The RISE Group is an employee-owned, professional engineering firm that provides a complete range of consulting, design, and energy services to customers throughout the United States and internationally. Our multi-disciplined engineering and technical staff specialize in failure analysis, engineering design, process optimization, and condition assessment. Our work demonstrates how creative collaboration can produce outstanding results for our clients and our communities.
Our Culture
At RISE, our customers come from all walks of life - and so do our employees! We hire amazing people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We can confidently state that we are successful as a direct result of our diversity. From day one and throughout your career with us, you’ll find a workplace culture with expansive personal & professional development opportunities, cutting edge technology, a place where relationships are valued, and work/life balance is always a priority. We are committed to diversity, equity, and inclusion (DEI) within our workplace and in our communities. It is our policy to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.
The RISE Group is an E-Verify participant and will conduct background investigations and pre-employment screening of candidates for employment Pre-employment activities will be conducted on qualified applicants after acceptance of a job offer.
The RISE Group is an employee-owned company and an equal opportunity/affirmative action employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other classification protected by law.
