Top 114 Mathworks Jobs

Enterprise User Engagement Customer Success Specialist
MathWorks —Natick, MA
- $140,400 a year
- Hybrid work
- Mid-level
- Office
- 3 years
Senior Sourcing & Procurement Technology Analyst
MathWorks —Natick, MA
- $192,000 a year
- Hybrid work
- 7 years
- Oracle
- Office
Financial Analyst (FP&A)
MathWorks —Natick, MA
- $127,700 a year
- Hybrid work
- Mid-level
- Office
- 3 years
Principal Financial Analyst
MathWorks —Natick, MA
- $203,000 a year
- Hybrid work
- 6 years
- Office
- Finance
Senior Sourcing & Procurement Technology Analyst
MathWorks —Natick, MA
- $120,000 - $192,000 a year
- 7 years
- Oracle
- Office
Associate Web Application Quality Engineer
MathWorks —Natick, MA
- $123,600 a year
- Hybrid work
- Mid-level
- Office
- SQL
10d
Duke University MATLAB Student Ambassador
MathWorks —Natick, MA
- $34 an hour
- Part-time
- Hybrid work
- Office
- University
- US work authorization
University of Alabama, Tuscaloosa MATLAB Ambassador
MathWorks —Natick, MA
- $34 an hour
- Part-time
- Hybrid work
- Office
- University
- US work authorization
Oregon State University MATLAB Student Ambassador
MathWorks —Natick, MA
- $34 an hour
- Part-time
- Hybrid work
- University
- US work authorization
- Communication skills
MATLAB Biomedical Engineering Market Development
MathWorks —Natick, MA
- $189,700 a year
- Hybrid work
- English
- Office
- 3 years
Colorado State University MATLAB Student Ambassador
MathWorks —Natick, MA
- $34 an hour
- Part-time
- Hybrid work
- Office
- University
- US work authorization
Senior Financial Analyst
MathWorks —Natick, MA
- $103,500 - $160,500 a year
- Office
- 3 years
- Finance
Secure Enclave Product Owner
MathWorks —Natick, MA
- $200,600 a year
- Hybrid work
- Azure
- Office
- Bachelor's degree
Software Process Engineer - Development Standards and Gen AI
MathWorks —Natick, MA
- $152,000 a year
- Hybrid work
- Computer science
- Computer Science
- Writing skills
Data Architect
MathWorks —Natick, MA
- $140,000 - $224,000 a year
- Bachelor's degree
- Machine learning
- Continuous improvement
University of Cincinnati MATLAB Student Ambassador
MathWorks —Natick, MA
- $34 an hour
- Part-time
- Hybrid work
- Office
- University
- US work authorization
Senior CRM Analyst
MathWorks —Natick, MA
- $164,100 a year
- Hybrid work
- Office
- 3 years
- Master's degree
Principal HR Learning & Development
MathWorks —Natick, MA
- $203,000 a year
- Hybrid work
- Office
- Master's degree
- Bachelor's degree
Brigham Young University MATLAB Student Ambassador
MathWorks —Natick, MA
- $34 an hour
- Part-time
- Hybrid work
- Office
- University
- US work authorization
University of Kentucky MATLAB Student Ambassador
MathWorks —Natick, MA
- $34 an hour
- Part-time
- Hybrid work
- Office
- University
- US work authorization

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Enterprise User Engagement Customer Success Specialist

MathWorks -
Natick, MA

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Job Details

$140,400 a year

Qualifications

Engagement rate tracking
Customer records maintenance
Managing customer accounts
Customer training
Increasing user engagement
Customer relationship building
Client onboarding
Customer retention strategy
Phone communication
Client rapport building
Account development
Mid-level
3 years
Master's degree
Client database systems
Salesforce Cloud
B2B business model
Bachelor's degree
Doctor of Philosophy
Task prioritization
Sales management systems proficiency
Initial Contact (sales skills)
Data interpretation
B2B
Prospecting
Client acquisition
Client growth strategy
CRM system proficiency
Events management
Strategic communications

Full Job Description

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

As an Enterprise User Engagement Customer Success Specialist (CSS), you will be an integral member of the Enterprise account team, partnering directly with a portfolio of large, strategically important organizations. Your focus will be to ensure customers achieve meaningful outcomes from their Enterprise License by deepening their adoption of MathWorks products and services and maximizing long‑term value.

In this role, you will drive user engagement across accounts and departments by helping end users onboard effectively, discover new capabilities and build sustainable usage through targeted communications, events, and personalized follow‑up. You will guide customers’ progress along their adoption journey and help strengthen long‑term relationships.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Identify and onboard new users to increase awareness of the Enterprise License and promote effective use of MathWorks tools and training.
Proactively prospect within accounts to uncover opportunities for expanding product usage and training adoption. Engage and qualify existing contacts to identify additional needs and coordinate follow‑up with Account Managers.
Design and execute private customer events in collaboration with the account team, ensuring they are well‑planned, promoted, and aligned with customer goals.
Develop tailored customer communications that support user engagement, reinforce key messages, and help guide users along their adoption journey.
Execute targeted follow‑up activities with users—such as training recommendations, and personalized guidance—based on customer workflows and needs.
Maintain accurate customer and activity data in Salesforce ensuring visibility for cross‑functional teams and supporting coordinated enterprise account strategies.
Measure the effectiveness of user engagement activities, analyze outcomes, and identify opportunities to improve processes, messaging, and customer impact.

Strong customer relationship-building skills.
Customer-facing experience, including prospecting and targeted outreach to users.
Persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail.
Strong time management and prioritization skills.
Ability to work well both independently and collaboratively within cross‑functional account teams.
Ability to analyze data and feedback.
Proficiency in customer relationship management systems.
Experience working in a B2B, high-tech environment is a plus.
Familiarity with MathWorks products and tools is a plus.

A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required.
Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
Visa sponsorship will not be provided for this position.

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Refine Your Search

Mathworks jobs

Enterprise User Engagement Customer Success Specialist

Senior Sourcing & Procurement Technology Analyst

Financial Analyst (FP&A)

Principal Financial Analyst

Senior Sourcing & Procurement Technology Analyst

Associate Web Application Quality Engineer

Duke University MATLAB Student Ambassador

University of Alabama, Tuscaloosa MATLAB Ambassador

Oregon State University MATLAB Student Ambassador

MATLAB Biomedical Engineering Market Development

Colorado State University MATLAB Student Ambassador

Senior Financial Analyst

Secure Enclave Product Owner

Software Process Engineer - Development Standards and Gen AI

Data Architect

University of Cincinnati MATLAB Student Ambassador

Senior CRM Analyst

Principal HR Learning & Development

Brigham Young University MATLAB Student Ambassador

University of Kentucky MATLAB Student Ambassador

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