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Sales & Operations Associate
Okaya USA —Torrance, CA
- $55,000 - $75,000 a year
- Full-time
- Background check
- Microsoft Outlook
- ERP systems
- Health insurance
- Dental insurance
Quick Apply

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Sales & Operations Associate

Okaya USA
Torrance, CA

Quick Apply

Job Details

Full-time
$55,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Customer communication
Microsoft Outlook
Spreadsheets
Cultural competency
Bachelor's degree

Full Job Description

Summary

The Sales & Operations Associate at Okaya USA’s Los Angeles office manages the day-to-day health of an active book of business—coordinating orders, working through logistics, staying on top of supply chain status, and keeping customers informed at every step. Business development is part of the picture, but the majority of the work is making sure existing relationships run smoothly and nothing falls through the cracks.

The role sits inside a Japanese trading company specializing in specialty steel and industrial materials. Cross-cultural fluency—with Japanese counterparts, international vendors, and domestic customers in heavy industry and aviation—is part of the daily fabric of the work.

This is a role for someone who finds satisfaction in executing well, not just in winning new business—and who understands that in trading, reliability is the product.

Duties

Develop and manage customer relationships, acting as the primary point of contact

Identify customer requirements and source appropriate industrial materials or suppliers

Negotiate pricing and commercial terms with vendors and customers

Coordinate logistics, delivery timelines, and order fulfillment

Receive and input purchase orders into Excel and ERP system

Proactively solve problems across purchasing, logistics, and customer service

Support business development initiatives and identify new opportunities

Star Qualities

Owns accounts, not just transactions: Stays connected to the customer relationship long after an order is placed—tracks outcomes, catches problems early, and doesn’t consider a task done until the result is right.

Operationally reliable: Understands that the work lives in the details: accurate ERP entries, timely follow-ups, correct documentation. Treats administrative precision as a competitive advantage, not a chore.

Builds trust across cultures: Earns confidence from Japanese counterparts and domestic industrial customers alike—reads the room, adjusts register, and doesn’t rely on a single communication style.

Numerically sharp under ambiguity: Comfortable with pricing math, currency conversions, and unit-of-measure translation without needing everything handed to them in a clean format.

Solves unpredictable problems independently: When a shipment is delayed, a vendor falls through, or a customer changes spec mid-order, figures out the path forward without waiting to be told what to do.

Other Requirements

Bachelor’s degree

Proficiency in Microsoft Office (Excel, Outlook)

Comfortable working in a multicultural and international business environment

Preferences

3+ years of relevant B2B sales experience in the US market

Familiarity with industrial materials, specialty steel, or related manufacturing sectors

Comfort with technical customer conversations involving material specifications and requirements

Familiarity with international business practices (currencies, weights/measures, Incoterms)

Understanding of PDCA or continuous improvement frameworks

Understanding of trading company operations

Japanese language proficiency a plus

Pay: $55,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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