Top 62963 Resolution Group Jobs

Resolution Manager
Confidential —Remote
- $90,000 - $110,000 a year
- Full-time
- Remote
- Background check
- 5 years
- Writing skills
- Health savings account
- Health insurance
Quick Apply
8d
Remote Medicare Sales Agent (1099) – FREE Inbound Leads, Experienced Agents Only
Senior Solutions Insurance —Remote
- $50,000 - $120,000 a year
- Full-time
- Remote
- Sales
- SharePoint
- Computer skills
- Work from home
- Flexible schedule
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Enterprise Imaging Informatics Supervisor
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Microsoft Excel
- Computer Science
- Hospital
Licensed Clinical Therapist - Individual and Group
New Leaf Clinic —Louisville, KY
- $65,000 - $72,000 a year
- Full-time
- Background check
- LMFT
- Licensed Clinical Social Worker
- Health insurance
- Dental insurance
Quick Apply
Licensed Alcohol and Drug Counselor - Evening Group Counselor
Lakeview Behavioral Health —Brainerd, MN
- $60,000 - $80,000 a year
- Full-time
- CPR Certification
- BLS Certification
- Adults
- Health insurance
- Dental insurance
Quick Apply
Site Lead Physician - Family Medicine
Share Ourselves —Costa Mesa, CA
- $270,000 - $311,000 a year
- Full-time
- Background check
- Spanish
- Medicine
- 403(b) matching
- Health savings account
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Mental Health Therapist- Specialized Therapeutic Residence For Intellectual and Developmental Empowe
Beacon Light Behavioral Health System —Bradford, PA
- $44,186 - $54,892 a year
- Full-time
- Psychiatry
- Licensed Clinical Social Worker
- Adults
- Paid holidays
- Disability insurance
Quick Apply
Therapist
All Well-Being Services —Westland, MI
- From $50,000 a year
- Full-time
- Clean driving record
- LPC
- Mid-level
- 403(b) matching
- Paid holidays
Quick Apply
Health & Wellness Counselor for Residential Private High School
Eagle Rock School and Professional Development Center —Estes Park, CO
- $60,000 - $85,000 a year
- Weekends as needed
- Background check
- School experience
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Quality Coordinator
Martin County Hospital District —Stanton, TX
- Full-time
- Nursing
- Microsoft Outlook
- LVN
Outpatient Therapist - Part-Time in Kearney
South Central Behavioral Services —Kearney, NE
- Up to $51,000 a year
- Part-time
- Adults
- Mid-level
- Outpatient experience
- Flexible schedule
Quick Apply
Youth Crisis Therapist
ADAPT, INC. —Brookings, OR
- $64,000 - $90,000 a year
- Full-time
- Mid-level
- Outpatient experience
- Driver's License
- Health savings account
- Relocation assistance
Quick Apply
Associate Attorney - General Liability - Insurance Defense
Chartwell Law —Miami, FL
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- 2 years
Quick Apply
Site Manager (Registered Nurse)
Primary Care of Southwest Georgia —Quitman, GA
- From $60,000 a year
- Full-time
- Background check
- Nursing
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Pharmacy Enterprise Manager
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Administrative experience
- Ability to lift 50 pounds
- Business Administration
Medical Director - Outpatient Opioid Treatment Program
Reflections of Hope —Wilmington, NC
- Part-time
- Acute care
- Background check
- Medicine
- Health insurance
- Dental insurance
Quick Apply
Licensed Psychologist (EMBRACE)
Citrus Health Network, Inc. —Miami, FL
- Full-time
- Spanish
- Doctoral degree
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Associate Attorney - Workers' Compensation
Chartwell Law —New York, NY
- $85,000 - $150,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- 2 years
Quick Apply
Master's Level Counselor (LPC, LPC-A, LSW, LMFT)
Heartlight Ministries —Longview, TX
- $40,000 - $70,000 a year
- Full-time
- LMFT
- Psychiatry
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Director of Clinical Services
Ethan Crossing of Springfield —Springfield, OH
- $75,000 - $90,000 a year
- Full-time
- LMFT
- Management
- Addiction Medicine
Quick Apply

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Resolution Manager

Confidential
Remote

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Job Details

Full-time
$90,000 - $110,000 a year
8 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
401(k) matching

Qualifications

Team supervision
Managing teams in a customer support role
Writing skills
Research
Team development
Supervising experience
Leading team collaboration initiatives
Adaptability
Manual handling
Training & development
Documentation Handling
General management

Full Job Description

JOB SUMMARY:

The Resolutions Manager is accountable for the overall management, integrity, and effectiveness of the customer escalations and consumer complaint function. The Resolutions Manager leads a high-performing group of 20 resolutions professionals, dedicated to handling advanced escalations and skillfully resolving complex customer issues.

This role owns the end-to-end process for intake, investigation, resolution, documentation, reporting, analysis, and continuous improvement of escalated and formal customer complaints, ensuring timely, compliant, consistent, and risk-aware outcomes aligned with company policy, regulatory expectations, and customer experience standards.

The Resolutions Manager provides functional oversight including setting standards, establishing processes, monitoring quality and timeliness, identifying trends and risk patterns, and partnering with Legal, Compliance, Claims, Operations, and Customer Experience to drive systemic improvements. While the Resolutions Manager may directly handle complex or sensitive cases as needed, the primary responsibility is to ensure the function and its people operate effectively, consistently, and in alignment with organizational and regulatory expectations.

DUTIES AND RESPONSIBILITIES:

Overall responsibility for ensuring appropriate development of solution plans for escalated customer complaints forwarded by consumer advocacy groups such as the BBB and BCA, as well as regulatory bodies such as the state’s attorney general’s office and departments of insurance.
Manage, mentor and motivate a team of Resolutions Representatives andSpecialists. Conduct regular 1:1s with team leads, and team members as appropriate, to provide ongoing coaching and training to support high performance and efficient resolution.
Identify and analyze complaint patterns, root causes, and risk indicators; escalate systemic risks to Legal and executive leadership
Maintain current and complete records of complaint and resolution activity using departmental tracking tools
Ensure integrity, completeness, and accuracy of complaint records and reporting
Ensure each team member is conducting thorough research and analysis of escalated complaints referring to departmental guidelines, compliance information, and the customer’s vehicle service contract to make informed, cost-effective, and accurate resolution determinations
Execute direct-contact resolutions of escalated and formal customer complaints, according to best practice and prevailing policies and procedures. Direct contact shall include telephone, email and mail contact with a complainant, as well as mail, phone, and email contact with regulatory and consumer advocacy bodies as necessary to accomplish resolution of complaints
Accountable for regulatory responsiveness SLAs, complaint backlog health, and resolution consistency
Draft and submit formal responses as required for formal complaints, including responses to consumer advocacy groups and state regulators
Has authority to approve resolutions up to defined thresholds and escalate beyond those thresholds.
Review, audit, and analyze departmental processes to ensure best practices adherence
Other duties as assigned or as business needs arise.

QUALIFICATIONS:

Minimum 5 years of experience and a successful track record in resolutions management.
Call center and/or conflict resolution experience required
Demonstrated advanced ability to communicate verbally and in writing throughout all levels, including customers and consumer advocacy bodies
Experience leading a team and providing effective coaching,
Excellent analytical and problem-solving skills, including research and investigation
Critical thinking and ability to grasp a larger picture from minor details
Ability to organize and maintain integrity, completeness, auditability, and accuracy of complaint records and reporting of work tasks
Ability to adapt to dynamic situations while maintaining day-to-day functions.
Demonstrated experience owning or leading a function, program, or process area
Strong judgment and ability to assess legal, regulatory, reputational, and customer risk.
Ability to influence cross-functionally and drive change without direct authority.

PHYSICAL REQUIREMENTS:

Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen extended periods; speak clearly and hearing
Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging.
In a remote work environment, being interactive and communicative with management and co-workers in a visible manner is an essential function of the job. Camera/video usage is required.
Must be able to lift 25 pounds.

Candidates must pass a pre-employment Background Check. We are an E-Verify employer.

Pay: $90,000.00 - $110,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance
Work from home

Work Location: Remote

Quick Apply

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Resolution Manager

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