Top 48 Transcore Jobs

Customer Service Representative
TransCore, LP —Dover, DE
- Full-time
- Spanish
- Basic math
- English
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12d
Software QA Engineer I, Data Analysis
TransCore —Nashville, TN
- Hybrid work
- Computer Science
- Mid-level
- Office
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Call Center Manager
TransCore, LP —Union, NJ
- $80,000 - $99,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
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Construction Laborer
TransCore —Tampa, FL
- Nights as needed
- Background check
- Clean driving record
- Construction site
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Customer Service Representative
TransCore, LP —Auburn, MA
- $17 - $20 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid training
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IT Help Desk Specialist
TransCore, LP —Houston, TX
- Full-time
- Computer Science
- Research
- Mid-level
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Software QA Engineer I, Database Validation
TransCore —Nashville, TN
- Hybrid work
- Computer Science
- 5 years
- Office
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Senior Technical Writer
TransCore —Nashville, TN
- Hybrid work
- Microsoft Word
- Azure
- Computer Science
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Software Engineer II
TransCore, LP —Norcross, GA
- Hybrid work
- Computer Science
- Office
- 3 years
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Software QA Automation Engineer II
TransCore, LP —Round Rock, TX
- Computer science
- 6 years
- Computer Science
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Software Engineer II
TransCore, LP —Round Rock, TX
- Computer science
- Computer Science
- System design
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Customer Service Manager
TransCore, LP —Auburn, MA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Mid-level
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Customer Service Lead
TransCore, LP —Dover, DE
- Full-time
- Spanish
- Basic math
- English
Quick Apply
12d
QA Field Technician
TransCore —Orlando, FL
- Extended hours
- Clean driving record
- Computer literacy
- Mid-level
Quick Apply
12d
Technician I
TransCore —Orlando, FL
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
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Product General Manager - Smart Mobility Platform
TransCore —Norcross, GA
- Computer Science
- Office
- Product management
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Director, Software Engineering
TransCore —Norcross, GA
- Hybrid work
- Computer Science
- Engineering
- System design
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Sr Systems Administrator
TransCore, LP —Union, NJ
- $125 an hour
- Full-time
- Hybrid work
- Computer Science
- Office
- 3 years
- AD&D insurance
- Health insurance
Quick Apply
Director, Software Engineering Smart Mobility
TransCore —Norcross, GA
- Hybrid work
- Computer science
- Azure
- Computer Science
Quick Apply
Construction Technician Laborer
TransCore —Fort Myers, FL
- Weekends as needed
- CDL B
- Basic math
- Windows
Quick Apply

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Customer Service Representative

TransCore, LP -
Dover, DE

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Job Details

Full-time
12 days ago

Qualifications

Basic math
High school diploma or GED

Full Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our team in Dover, Delaware.

Summary: Under the direction of the Customer Service Supervisor/Lead, the Customer Service Representative will be responsible for quality service and providing accurate information to customers. The CSR is responsible to accurately open accounts, explain policies and procedures, and process payment information. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work varies schedules between 7:00am – 7:00pm M-F and Sat 8:00-2:00pm.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Assists customers with the account opening process.
Accurately explains the terms/conditions and policies/procedures relating to the account.
Processes account payments, perform cash out process at end of shift
Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
Performs account maintenance, including account changes, adjustments, and statement requests.
Contacts customers for additional account information.
Assists in problem correspondence as required.
Prepares reports including CSR Daily Activity report and cash out report.
Responds to incoming phone inquiries regarding E-ZPass accounts, violations, and DMV
Communicates business rules, policies and procedures governing violation processing
Reviews violation appeals process with appellants
Receives incoming phone calls and chat requests regarding DMV services
Communicates business rules, policies and procedures governing DMV services
Administrative functions to include image review and violation lookups
Regular and predictable attendance is an essential function of this job

Language Skills: Bi-lingual fluency in English and Spanish preferred.

Scheduling: Variable shifts will be required to support business operating hours. Extra and irregular hours may be required due to temporary and/or unforeseen work demands.

Education: High school diploma or general education degree (GED) required.

Skill: Acquires job skills and learns company policies and procedures to complete tasks.

Job Complexity: Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Supervision: Normally follows established procedures on routine work, requires instructions only on new assignments.

Experience: Typically requires a minimum of 0 - 1 year of related experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

Transcore jobs

Customer Service Representative

Software QA Engineer I, Data Analysis

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Director, Software Engineering Smart Mobility

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