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Customer Service Agent Full Time
American Airlines —Charlotte, NC
- From $20.23 an hour
- Overtime
- Bilingual
- Background check
- Pass drug screening
- Health insurance
- Dental insurance
3d
Flight Attendant
Piedmont Airlines, Inc. —Philadelphia, PA
- Weekends as needed
- Customer service
- Pass drug screening
- English
- Paid training
- Paid holidays
Quick Apply
1d
Lead Aircraft Maintenance Technician
PSA Airlines —Vandalia, OH
- Full-time
- Pass drug screening
- English
- Mid-level
Liaison Engineer
PSA Airlines —Charlotte, NC
- Full-time
- Engineering
- Pass drug screening
- English
Lead Aircraft Maintenance Technician
PSA Airlines —Dallas, TX
- Full-time
- Pass drug screening
- English
- Mid-level
Inventory Control Specialist
Envoy Air Inc. —Gwinn, MI
- $16.98 an hour
- Weekends as needed
- 18 years or older
- English
- High school diploma or GED
- Life insurance
7d
Airport Agent - Ramp **Full-Time**
Envoy Air Inc. —Des Moines, IA
- $16.61 an hour
- Weekends as needed
- 18 years or older
- No experience needed
- English
- Life insurance
2d
Mechanic, Automotive
Envoy Air Inc. —Los Angeles, CA
- $32.65 an hour
- Weekends as needed
- 18 years or older
- Mechanic experience
- Writing skills
Principal Engineer, IT Software
American Airlines —Fort Worth, TX
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
9d
Manager, Executive Compensation
American Airlines —Fort Worth, TX
- 5 years
- Bachelor of Science
- Finance
- Health insurance
- Dental insurance
Engineer
American Airlines —Tulsa, OK
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
7d
Custodian
Envoy Air Inc. —Gwinn, MI
- Weekends as needed
- 18 years or older
- Office
- High school diploma or GED
Airport Agent - Ramp and Customer Service
Envoy Air Inc. —Beaumont, TX
- $13.23 an hour
- Extended hours
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Health insurance
Airport Agent - Ramp and Customer Service
Envoy Air Inc. —Laredo, TX
- $14.08 an hour
- Extended hours
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Health insurance
Lead Engineer, Base Support Engineering (BSE)
American Airlines —Charlotte, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
4d
Product Owner/Sr Product Owner, IT Products
American Airlines —Fort Worth, TX
- Computer science
- Computer Science
- 3 years
- Health insurance
- Dental insurance
14d
Agent Cabin Appearance (IAH)
Envoy Air Inc. —Houston, TX
- $15.50 an hour
- Part-time
- 18 years or older
- Sanitation
- No experience needed
- Life insurance
Specialist, Maintenance Operations Control
Envoy Air Inc. —Irving, TX
- Weekends as needed
- 18 years or older
- English
- Mid-level
2d
Aircraft Cleaner
Envoy Air Inc. —Abilene, TX
- $15.39 an hour
- Weekends as needed
- 18 years or older
- English
- Forklift
- Life insurance
2d
Inventory Control Specialist
Envoy Air Inc. —Chicago, IL
- $19.23 an hour
- Weekends as needed
- 18 years or older
- English
- High school diploma or GED
- Life insurance
7d

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Customer Service Agent Full Time

American Airlines -
Charlotte, NC

Apply Now

Job Details

Full-time
From $20.23 an hour
3 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
On-the-job training
Employee assistance program
Vision insurance
Benefits from day one
Pet insurance

Qualifications

Bilingual
Customer communication
Driver's License

Full Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Apply Now

Refine Your Search

american airlines jobs

Customer Service Agent Full Time

Flight Attendant

Lead Aircraft Maintenance Technician

Liaison Engineer

Lead Aircraft Maintenance Technician

Inventory Control Specialist

Airport Agent - Ramp Full-Time

Mechanic, Automotive

Principal Engineer, IT Software

Manager, Executive Compensation

Engineer

Custodian

Airport Agent - Ramp and Customer Service

Airport Agent - Ramp and Customer Service

Lead Engineer, Base Support Engineering (BSE)

Product Owner/Sr Product Owner, IT Products

Agent Cabin Appearance (IAH)

Specialist, Maintenance Operations Control

Aircraft Cleaner

Inventory Control Specialist

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Intro

Why you'll love this job

What you'll do

All you'll need for success

What you'll get

Feel free to be yourself at American

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