Title: ServiceNow Engineering Lead
Location: Atlanta, GA/Charlotte, NC/Ralegh, NC/Richmond, VA/Wilson, NC
Onsite/Remote – Monday - Friday - 8:00 am - 5:00 pm
Duration: 6 Months (Contract)
Onsite/Remote: 5 Days (Onsite)
Description:
Business Initiative/Purpose: (Goal, Business Impact, Accomplishments from the work)
Deliver a Service Aware Organization by standardizing service identity, ownership, dependencies, telemetry, and controls into a machine‑readable model that enables end‑to‑end visibility, enforced accountability, and scalable, automation‑driven operations.
Bachelor Degree: (Required, Preferred or Not Required)
Preferred.
Role Responsibilities: (what they will be doing)
The Engineering Lead provides technical and delivery leadership to ensure the Service-Aware Operating Model is implemented as a coherent, sustainable engineering capability rather than a collection of disconnected workstreams. This role aligns architecture, platform engineering, integration delivery, and data enablement into a unified execution model that can scale over time. The Engineering Lead is accountable for orchestrating engineering outcomes across those lanes, resolving tradeoffs, and maintaining alignment to strategic objectives, delivery commitments, and engineering standards.
Engineering Strategy & Execution Alignment
- Translate Service-Aware objectives into an actionable engineering roadmap that aligns platform, data, integration, and service visibility work.
- Ensure workstreams converge into a cohesive operating model rather than optimizing independently.
- Maintain alignment between near-term delivery decisions and long-term engineering sustainability.
Cross-Functional Technical Leadership
- Provide leadership across engineering disciplines to resolve design dependencies, delivery tradeoffs, and sequencing challenges.
- Create clear accountability for engineering outcomes while preserving clean capability boundaries between roles and teams.
- Escalate and resolve issues that could impair delivery quality, runtime stability, or strategic alignment.
Standards, Quality & Delivery Discipline
- Establish expectations for engineering quality, maintainability, release readiness, and operational supportability.
- Drive disciplined planning, review, and execution practices that improve predictability and reduce avoidable implementation risk.
- Promote consistency in engineering methods, design reviews, and decision-making across workstreams.
Stakeholder Alignment & Outcome Transparency
- Engage with leadership and partner teams to maintain visibility into delivery progress, dependencies, risks, and decisions.
- Translate complex technical issues into clear implications for service outcomes, operational value, and execution health.
- Ensure stakeholder expectations remain aligned to delivery scope, priorities, and tradeoffs.
Value Realization & Continuous Improvement
- Guide engineering efforts toward outcomes that improve service visibility, governance maturity, reliability, and automation readiness.
- Use delivery lessons, platform feedback, and operational patterns to continuously improve the engineering approach over time.
- Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)
- Extensive experience leading engineering teams or complex platform transformation initiatives.
- Strong ability to align architecture, engineering execution, and operational outcomes across multiple technical disciplines.
- Experience establishing delivery discipline, engineering standards, and cross-functional accountability in complex environments.
- Proven ability to lead through ambiguity, prioritize effectively, and drive durable outcomes across interconnected workstreams.
- Plus/Nice to Have Skills/Prior Experiences: (Hiring Manager DOES NOT require these skills/ prior experience. However candidates with any of these will be looked at first.)
- Experience supporting service-centric or Service-Aware operating models.
- Familiarity with platform engineering, data architecture, integration delivery, and service visibility capabilities.
- Background in highly regulated, large-scale, or operationally complex environments.
- Relevant leadership, engineering, or architecture certifications.
- Thanks in advance for your time and consideration, please feel free to provide a current version of your resume. I look forward to hearing from you!
About Mindlance:
Founded in 1999, Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years. We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space.
Mindful of the opportunity gap, we provide balanced solutions for both employers and job seekers—elevating the standards of recruitment practice to a whole new level. Our aim is to make a difference in the lives of job seekers by providing them with opportunities that broaden career horizons and expand skill sets. We take pride in being a strong driver of mindfulness and balance at workplace.
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Pay: $90.00 - $112.24 per hour
Benefits:
Work Location: In person
