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IT Help Desk Technician (Contractor 6-12mon, Tier-1/L1, Hybrid, Japanese IT Company in Houston)
SYSCOM GLOBAL SOLUTIONS INC. —Houston, TX
- $25 - $30 an hour
- Full-time
- Hybrid work
- Background check
- Computer Science
- Software troubleshooting
Quick Apply

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IT Help Desk Technician (Contractor 6-12mon, Tier-1/L1, Hybrid, Japanese IT Company in Houston)

SYSCOM GLOBAL SOLUTIONS INC.
Houston, TX

Quick Apply

Job Details

Full-time
$25 - $30 an hour

Qualifications

Operating systems
Software troubleshooting
IT operations
English
Japanese
Windows
Issue tracking
Customer support ticket management
Computer networking
TeamViewer
IP networking
TCP/IP
Ticketing system technical support
High availability
Help desk

Full Job Description

Customer

Japanese Trading Company in Houston, TX

Job Description

Tier-1/L1 IT Help Desk Engineer to help maintain and troubleshoot infrastructure for a customer in Houston, TX.
Demonstrate superb technical competency, delivering infrastructure and ensuring the highest levels of availability, performance, and security.
Hybrid with at least 3-4 days onsite.

Responsibilities

Provide 1st level support
Test and maintain OS, application software and smartphones
Proactively ensure the highest levels of systems and infrastructure availability
Liaise with team, users, managers, vendors, and other IT personnel for problem resolution

Requirements

Fluent in English writing/reading and speaking, and ideally Japanese
Proven working experience in configuring and troubleshooting Microsoft-based environments
AA/BA/BS/MS degree in Computer Science, Engineering, CIS, or a related subject
Solid networking knowledge (OSI network layers, TCP/IP)
Experience with virtualization and containerization (e.g., VMware, Veeam) is a plus
Familiar with IT documentation and ticketing systems
Familiar with Japanese corporate culture

Job Type: Full-time

Base Pay: $25.00 - $30.00 per hour

Experience:

Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Language:

Japanese (Preferred)

Work Location: Hybrid remote in Houston, TX 77010

Quick Apply

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IT Help Desk Technician (Contractor 6-12mon, Tier-1/L1, Hybrid, Japanese IT Company in Houston)

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