Top 11339 Customer Service Manager Jobs

Customer Service Operations Manager
HONK —Remote
- $60,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Analysis skills
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Fractional Customer Service (Claims) Manager
Silva-Lining HR —Remote
- Part-time
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
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Customer Service Manager
ClearOne Advantage —Remote
- Full-time
- Remote
- Mid-level
- Supervising experience
- Bachelor's degree
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12d
Manager, Residential Customer Support
Point Broadband —Remote
- Remote
- Residential
- 3 years
- Analysis skills
- Paid holidays
- Disability insurance
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Regional Sales & Customer Service Manager
DW PRODUCTS —Cedar Rapids, IA
- Full-time
- Background check
- Up to 50% travel
- Mid-level
- Paid holidays
- Relocation assistance
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Senior Account Manager (Customer Support)- Jasper, IN
Kimball International —Jasper, IN
- Office
- Analysis skills
- Conflict management
Director of Client Relations [Financial Services / Wealth Management]
Globe Wealth Management —Concord, NH
- $80,000 - $90,000 a year
- 8 hour shift
- Background check
- 5 years
- Office
- Health insurance
- Paid time off
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Customer Relationship Manager
Inland Truck Parts & Service —Sioux Falls, SD
- From $70,000 a year
- Full-time
- Mid-level
- Driver's License
- In-person
- Health insurance
- Dental insurance
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Bi-Lingual Customer Service Trainer/Floater Manager
Prime Time Nutrition —Chico, CA
- From $23 an hour
- Full-time
- Bilingual
- Background check
- Spanish
- Health insurance
- Dental insurance
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11d
Transportation Customer Service Manager
TMC Transportation —Des Moines, IA
- From $65,000 an hour
- Full-time
- Background check
- Mid-level
- Office
- 401(k)
- Employee stock ownership plan
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5d
Customer Experience Sales Manager
Dahlberg Portraits —Ames, IA
- $55,000 a year
- Full-time
- Hybrid work
- 5 years
- Mentoring
- In-person
- Health insurance
- 401(k)
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14d
Customer Service Manager Part Time
Mackenthun's Fine Foods - Minnetrista —Minnetrista, MN
- $18 - $20 an hour
- Part-time
- Google Workspace
- English
- Mid-level
- Referral program
12d
Crop Insurance Team Manager
Wraith Scarlett & Randolph —Woodland, CA
- $90,000 - $115,000 a year
- 5 years
- Office
- Continuous improvement
Customer Service Assistance (CAP) Case Manager
Holy Family Institute —Swissvale, PA
- $17.30 - $18.26 an hour
- Monday to Friday
- Mid-level
- Office
- Windows
Quick Apply
Customer Service Account Manager
RC Brayshaw & Company —West Lebanon, NH
- $20 - $25 an hour
- Full-time
- English
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Operations/Sales Supervisor
Big Bend Telephone —Alpine, TX
- $85,000 - $105,000 a year
- Full-time
- Background check
- Management
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Pre-Analytical & Client Services Manager
Medipath, LLC —Coral Gables, FL
- From $90,000 a year
- Weekends as needed
- Background check
- Word processing
- 3 years
- Health savings account
- Health insurance
Quick Apply
Director of Customer Success
Confidential —Lancaster, PA
- $110,000 - $115,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Koki Holdings America Ltd. —Braselton, GA
- Full-time
- Sales
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Trusts Member Services Manager
Pennsylvania Municipal League —Harrisburg, PA
- $70,000 - $80,000 a year
- Full-time
- Public speaking
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Operations Manager

HONK -
Remote

Quick Apply

Job Details

Full-time
$60,000 - $100,000 a year

Qualifications

Productivity software

Full Job Description

Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We have a simple, yet challenging, goal to ensure every motorist gets the help they need in a timely fashion

We don’t own trucks, but we have built the marketplace, the dispatch engine, and the technology infrastructure that makes it work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between legacy operators and us, still running on phone trees and spreadsheets.

The Role

The Customer Service Operations Manager leads a team of Operations Supervisors and specialists responsible for delivering exceptional roadside assistance experiences at scale. This role is accountable for frontline and escalation team performance, service quality, customer satisfaction, and operational efficiency.

You will partner closely with Operations, Workforce Management, Training, Product, Technology, and Leadership teams to improve processes, solve complex service challenges, and ensure customers receive timely, empathetic support when they need it most.

You Will:

Lead from the front and support the team during periods of high demand
Lead and develop a team of Operations Supervisors across frontline and escalation functions.
Own performance against key operational metrics, including service levels, quality, customer satisfaction, and productivity.
Provide leadership and guidance for complex customer and service provider escalations.
Partner with Workforce Management, Training, Product, and Engineering teams to improve operational performance and customer outcomes.
Analyze operational data and trends to identify opportunities for improvement and drive corrective action.
Develop and implement process improvements that enhance efficiency, scalability, and service quality.
Conduct regular performance reviews, coaching, and development discussions with direct reports.
Communicate operational performance, risks, and recommendations to senior leadership.
Lead operational response during service disruptions, severe weather events, and other high-impact incidents.
Foster a culture of accountability, collaboration, and continuous improvement while supporting the team wherever needed.

What You Bring

5+ years of leadership experience in a customer service, contact center, or operations environment.
Experience leading supervisors and developing high-performing customer-facing teams.
A customer-first mindset with a passion for delivering exceptional service, especially during complex or escalated situations.
Strong analytical and problem-solving skills with the ability to use data to drive decisions and improve performance.
Proven ability to identify operational challenges, implement process improvements, and drive measurable results.
Calm under pressure and able to make sound decisions in a fast-paced, rapidly changing environment.
Strong interpersonal skills with the ability to influence, coach, and collaborate across all levels of the organization.
Proficiency with Google Workspace and contact center technologies.
Experience with workforce management, quality assurance, performance management, and customer experience metrics preferred.
Experience in roadside assistance, insurance, transportation, logistics, or other service-based industries preferred.

The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

Customer Service Manager jobs

Customer Service Operations Manager

Fractional Customer Service (Claims) Manager

Customer Service Manager

Manager, Residential Customer Support

Regional Sales & Customer Service Manager

Senior Account Manager (Customer Support)- Jasper, IN

Director of Client Relations [Financial Services / Wealth Management]

Customer Relationship Manager

Bi-Lingual Customer Service Trainer/Floater Manager

Transportation Customer Service Manager

Customer Experience Sales Manager

Customer Service Manager Part Time

Crop Insurance Team Manager

Customer Service Assistance (CAP) Case Manager

Customer Service Account Manager

Customer Operations/Sales Supervisor

Pre-Analytical & Client Services Manager

Director of Customer Success

Customer Success Manager

Trusts Member Services Manager

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