Top 15 Desktop Support Analyst Jobs in Burlington, MA

Desktop Support Analyst
Goodwin Procter LLP —Boston, MA
- $70,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Desktop Support Analyst
Longfellow Investment Management Co —Boston, MA
- $65,000 - $80,000 a year
- Full-time
- Azure
- Mid-level
- AWS
Quick Apply
Analyst I IT Service Desk
PUMA —Somerville, MA
- $51,800 - $68,905 a year
- Online Application
- Windows
- Analysis skills
- Experience equivalent to degree accepted
Senior Desktop Support Analyst
Goodwin Procter LLP —Boston, MA
- $75,100 - $121,100 a year
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Boston, MA
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Service Desk Analyst
Boston Properties —Boston, MA
- $69,000 - $96,750 a year
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Commuter assistance
- Health insurance
Quick Apply
9d
IT Systems Analyst
Edenred —Boston, MA
- $70,000 a year
- Full-time
- Azure
- Mid-level
- Office
- AD&D insurance
- Disability insurance
Technical Support Analyst
W.B. Mason —Boston, MA
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
6d
Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment
RG Vanderweil.com —Boston, MA
- Full-time
- Hybrid work
- 5 years
- Windows
- In-person
Quick Apply
SENIOR IT SUPPORT ANALYST
Airspace Intelligence —Boston, MA
- Full-time
- 5 years
- Office
- Windows
4d

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Hardware Design Engineer
Connexion Systems and Engineering, Inc. —Burlington, MA
The first 3-6 months of the role will be primarily in the lab testing and debugging existing hardware, and then the role transitions into more design work for…
$65 - $95 an hour
Quick Apply
2d
MSP IT Support Engineer
TIC Business Consultants Ltd —North Andover, MA
This includes, but is not limited to, day-to-day troubleshooting, scheduling field visits, and monitoring client networks.
$55,000 - $65,000 a year
Quick Apply

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IT Support Analyst
Upstart Network, Inc. —Columbus, OH
Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work…
$42.93 - $58.00 an hour
Technical Advisor/IT Support Analyst
One Identity —Columbus, OH
Track incidents, service requests, and assets using ITSM and asset management tools. Experience with ITSM tools (ServiceNow or similar) and asset tracking…
15h

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Desktop Support Analyst jobs near Burlington, MA

Desktop Support Analyst

Goodwin Procter LLP -
Boston, MA

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Job Details

Full-time
$70,000 - $90,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
Employee discount
Opportunities for advancement
Retirement plan

Qualifications

Vendor relationship building
Customer communication
Remote access software

Full Job Description

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

As the Desktop Support Analyst, you will be responsible for providing high-quality desktop, mobile device and applications support for attorneys and professional staff, both locally in the office and remote staff. As a member of the Desktop Operations team, you will facilitate desktop service fulfillment requests, provide guidance and ”how to” information, assess requests for new services and features for potential fulfillment by existing services, restore PC Desktop and related technology services or service features to a satisfactory operational state, assess requests for new services and features for potential fulfillment by existing services, and help improve the user experience.

What You Will Do:

Provide direct, hands-on and remote support to users who are experiencing desktop operating system, connectivity and applications issues and provide complete follow-through to successful resolution.
Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction.
Provide 2nd level support for all software escalations from User Support.
Provide 2nd level support for all remote access calls escalated from User Support (VmWare View, Citrix, and VPN).
Responsible for hardware procurement: including placing orders through online purchasing tools for specified vendors for PCs and hardware peripherals and management inventory of those items.
Assess software compatibility with current operating system and execute on the installation and maintenance of practice specific applications.
Assist and mentor the other team members on various technologies.
Plan, schedule and execute on computer equipment installations, imaging, upgrades and replacement projects.
Pro-actively assesses employee capacity working with business administrators to ensure appropriate level of hardware inventory to meet business needs.
Utilize and leverage current mechanisms to obtain feedback from end users. Analyze results of feedback from end users, make recommendations for support process improvement to senior management, and implement approved changes.
Act as a liaison between the other support groups within IT to ensure proper communication about new user services and/or problems with existing user services is taking place.
Collaborate with IT Infrastructure team perform occasional hands-on IT infrastructure hardware installation and maintenance.
Effectively translate user requests, business needs and technical specifications into formal written documentation.
Engage end users in a consultative capacity providing solutions and desired outcomes.
Maintain vendor relationship for contact/troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors.
Responsible for physical asset inventory and asset management within the office.
Ability to participate in firm wide, off-hours on-call rotation.
Act as primary point of contact for troubleshooting server room related issues as well as assisting with installation or removal of server room hardware.

Who You Are:

Bachelor’s Degree in computer Science or related field or equivalent work experience.
Two or more years knowledge and experience troubleshooting and working with Microsoft Windows and Office Suite including legal specific applications add-ons, including document management experience and handheld technologies.
Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goal. Ability to adjust to constantly changing priorities and employ time and task management methodologies towards successful accomplishment of workload.
Basic network administrative experience with Microsoft Active Directory. SCCM and FIM knowledge is a plus.
Experience working with connectivity and application troubleshooting with VMware View, Citrix and VPN environment.
Experience includes thorough understanding of a desktop operating system managed environment and integration points with Microsoft Office and other legal applications.
Experience with Cisco IP Telephony is a plus. This includes adds and changes in Cisco Unified Call Manager and Cisco Unity Voicemail.
Ability to troubleshoot issues with a wide variety of Apple and Android based mobile devices.

#LI-TV1

Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

Health, dental, and vision insurance
Life and disability insurance
Retirement & Savings Plan
Emergency back-up child and adult care
Paid vacation, sick time off, and holidays
Professional development and career advancement opportunities
Employee recognition and reward programs
Employee wellness and assistance programs
Employee discounts and perks

This position is eligible for overtime: Yes

The Target Salary Range For This Position Varies By Location And Is Commensurate With Relevant Experience: $70,000.00 - $90,000.00

Apply Now

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Desktop Support Analyst jobs in Burlington, MA

Desktop Support Analyst

Desktop Support Analyst

Analyst I IT Service Desk

Senior Desktop Support Analyst

Technology Support Analyst

Service Desk Analyst

IT Systems Analyst

Technical Support Analyst

Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment

SENIOR IT SUPPORT ANALYST

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