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Learning Program Manager | Hybrid (Plano, TX)

CapeTalent
Plano, TX

Quick Apply

Job Details

Contract
$65 - $70 an hour
3 days ago

Qualifications

Customer communication
Program management
Articulate Storyline
Customer inquiry handling
Bachelor's degree
AI
Project leadership
Instructional design

Full Job Description

Learning Program Manager | Hybrid (Plano, TX)

Learning Experience Design · Instructional Design · Learning Strategy

The future of learning deserves the right talent. CapeTalent connects AI-forward Learning & Development professionals with Fortune 100 companies driving innovation at scale.

CONTRACT DETAILS

W2 employment is not available for this engagement
1099/C2C Only | Candidates must be based in the United States or Canada
6-month contract (strong likelihood of extension)
Hybrid (3 Days/Week) in Plano, TX
Start date: July 2026
40 hours per week @ $65-$70/hour (C2C or 1099)
Standard U.S. business hours
Heavy Slack collaboration + Laptop provided
Portfolio REQUIRED

THE OPPORUNITY

As a Program Manager, Learning Experiences, you'll lead the strategy, development, and delivery of impactful learning journeys that enable our Experts to build foundational tax and bookkeeping knowledge for entry-level roles. You'll oversee learning programs from concept through execution, ensuring learners gain the essential skills, product knowledge, and troubleshooting expertise needed to succeed.

This role is ideal for someone who thrives in a fast-paced, ever-evolving environment. You'll bring energy, adaptability, and a strong sense of ownership while partnering across teams to drive innovative learning solutions. As a trusted advocate for the learner experience, you'll help shape scalable, high-impact programs that align business priorities with exceptional learning outcomes.

Learning Champion

Cultivate a thriving continuous learning culture by championing a growth mindset aligned.
Embrace change and drive innovation through proactive collaboration and a willingness to experiment with new learning approaches.
Empower learners to achieve their full potential by facilitating the development of new and expanded skills, recognizing and celebrating their learning achievements.
Deeply understand and address diverse learner preferences and motivations to maximize the effectiveness and impact of all learning offerings.

Inﬂuential Business Partner

Forge strong, trust-based partnerships across the organization, fostering inclusive environments that value and leverage diverse perspectives.
Strategically align learning offerings with the overarching business strategy to directly contribute to the acceleration of key initiatives.
Communicate persuasively and inﬂuence stakeholders across diverse teams to champion critical learning and upskilling initiatives.
Apply deep empathy and customer obsession to proactively understand and address stakeholder needs through the design and delivery of impactful learning solutions.

Learning Experience Innovator

Apply advanced instructional design methodologies, including needs analysis, to deﬁne clear, measurable performance-based learning outcomes that directly impact job success.
Leverage design thinking principles and rapid prototyping techniques to develop cutting-edge solutions that address critical customer and learner challenges, resulting in highly effective learning experiences.
Architect engaging and accessible learning content and experiences that cater to diverse learning styles and accessibility needs, strategically incorporating relevant practice and application exercises to maximize knowledge transfer and skill development.
Establish and optimize efﬁcient, sustainable processes for content management and curation, ensuring scalability and maintainability of learning resources.
Partner actively with the broader learning community to strategically leverage existing and explore innovative new learning technologies and capabilities.

Data and Technology Strategist

Analyze learning data to generate actionable insights that inform strategic decisions and drive measurable improvements in learning effectiveness and business outcomes.
Extract key trends and insights from learning data to continuously reﬁne and optimize every stage of the learner journey, maximizing engagement and knowledge retention.
Communicate complex data insights effectively through compelling narratives and impactful visualizations tailored to diverse audiences.
Maintain a strong awareness of the L&D technology stack (e.g., Degreed, Docebo, Credly) and proactively identify opportunities to leverage these tools to enhance learner experiences and program efﬁciency.
Possess a solid understanding of the SaaS industry and learning platform landscape, coupled with a strong curiosity for emerging technologies and trends (e.g., AI, VR, Metaverse, adaptive practice) and their potential application in learning.

Learning Program Execution & Coordination

Drive the successful launch and delivery of new learning initiatives, certiﬁcations, and comprehensive course offerings, ensuring alignment with strategic objectives.
Meticulously manage project timelines, utilize task tracking systems, and implement operational checklists to guarantee ﬂawless execution of learning programs.
Partner effectively with curriculum developers, product marketers, and learning experience designers to ensure cohesive and impactful learning solutions.

Systems & Tools:

Administer Learning Management Systems (LMS) and other learning platforms (e.g., Docebo, Thinkiﬁc, Moodle, Intellum, or custom systems) to ensure optimal functionality and user experience.
Maintain the accuracy and integrity of learner records, course assets, and comprehensive program documentation within relevant systems.
Generate insightful reports and track key performance indicators (KPIs) related to learner engagement, program completion rates, and learning effectiveness.

Stakeholder Communication

Serve as a critical point of contact and trusted advisor between internal teams, including product, marketing, and customer success, fostering strong working relationships.
Clearly and proactively communicate program updates, potential challenges, and key milestones to all relevant stakeholders.
Efﬁciently address day-to-day operational issues and effectively escalate complex matters to ensure timelyresolution.
Respond promptly and thoughtfully to learner inquiries, providing excellent support and escalating issues appropriately.

Continuous Improvement

Proactively identify operational bottlenecks and propose innovative, scalable solutions to enhance efﬁciency and effectiveness.
Contribute to the development and maintenance of clear and concise Standard Operating Procedures (SOPs) and promote the adoption of best practices with in the team.
Actively solicit, monitor, and analyze learner feedback to drive continuous enhancements to the learning delivery experience and content.

Qualiﬁcations:

Experience (5+years) managing complex, cross-functional programs within a matrixed organization al structure.
Demonstrated ability to operate autonomously and engage effectively with senior leadership to provide strategic insights and guidance.
Proven track record of making impactful, data-driven decisions in a dynamic and fast-paced
environment.Deep understanding of adult learning theories, principles of effective knowledge retention, andragogy, and current learning trends.
Signiﬁcant experience in designing, developing, and delivering learning program experiences that have achieved quantiﬁable and positive business outcomes.
Exceptional ability to engage and collaborate effectively with geographically dispersed, virtual teams, diverse stakeholders, and a remote workforce.
Proven experience working within Agile Scrum development methodologies and managing projects using structured planning and execution processes.
Outstanding interpersonal, written, and verbal communication, and impactful presentation skills.
Experience in the design and delivery of learning and development programs for customer support functions is highly desired.
Prior experience or strong familiarity with Tax Preparation, Accounting, and/or the broader ﬁnancial services industry is highly desired.
Bachelor’s degree is required; Master’s degree in a relevant ﬁeld (e.g., Instructional Design, Education, Business) is preferred.

Job Type: Contract

Pay: $65.00 - $70.00 per hour

Work Location: Hybrid remote in Plano, TX 75024

Quick Apply

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