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Desktop Support Specialist

Turn5, Inc. -
Paoli, PA

Apply Now

Job Details

Full-time

Qualifications

Microsoft Windows Server
Computer operation
Windows
Productivity software

Full Job Description

Overview:

Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.

Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.

Reporting to the Desktop Support Lead, the Desktop Support Specialist position is responsible for providing the first line of hardware and software support to all internal users, creating training guides and training users, and, time permitting, assisting senior department personnel with the tasks they are assigned.

Year 1 is going to be about:

Monitor Help Desk ticketing system - provide technical assistance and support for user issues related to computers, software, and other IT-managed systems
Respond to user questions via chat, email, support ticket, phone, or in person as appropriate. Ask questions to assess the scope and nature of the issue. Resolve or escalate as necessary
Train users as needed using those manuals as a base
Setup computers, phones, peripherals, and other devices as needed
Install, add, move or change telephone extensions and related equipment
Respond to requests for loaner equipment; maintain hardware and inventory for check-in / check-out purposes
Occasional local travel to other sites is required with reliable transportation

We can’t skip over some of the specific skills and experience we know are a “must” to be successful. So, we need you to have:

Experience:12 Months of IT End-User Support
Computer proficient
Knowledge of Windows desktop and Server OS
Knowledge of Microsoft Office Suite and Office 365
PC deployment experience preferred
Excellent organizational skills with the ability to handle multiple tasks simultaneously
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.

#CORP

Apply Now

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