Top 58 Matrix Resources Phoenix Jobs in Phoenix, AZ

Patient Services Support Representative
Sonora Quest Laboratories —Phoenix, AZ
- Full-time
- Writing skills
- HIPAA
- High school diploma or GED
11d
Communication Representative
Banner Health —Phoenix, AZ
- Overnight shift
- Computer literacy
- Writing skills
- High school diploma or GED
2d
Patient Services Support Representative
Laboratory Sciences of Arizona —Phoenix, AZ
- Full-time
- Writing skills
- HIPAA
- High school diploma or GED
11d
Phlebotomist Southern AZ
Sonora Quest Laboratories —Phoenix, AZ
- Overtime
- 18 years or older
- Spanish
- Float pool
- Flexible schedule
Lead Systems Engineer - 28409_P
BEPC Inc —Phoenix, AZ
- $60.00 - $63.94 an hour
- Full-time
- Background check
- Engineering
- System design
- Health insurance
- Dental insurance
Quick Apply
Medical Science Liaison - Phoenix
IQVIA —Phoenix, AZ
- $130,000 - $210,000 a year
- Weekends as needed
- Mid-level
- Driver's License
- Doctor of Philosophy
HR Business Partner
Gensler —Phoenix, AZ
- Full-time
- Customer service
- Office
- Microsoft Office
- Profit sharing
- Paid holidays
Phlebotomy Tech I
Laboratory Sciences of Arizona —Phoenix, AZ
- Overtime
- 18 years or older
- Spanish
- Customer service
- Flexible schedule
4d
Phlebotomist Southern AZ
Laboratory Sciences of Arizona —Phoenix, AZ
- Overtime
- 18 years or older
- Spanish
- Float pool
- Flexible schedule
Phlebotomy Tech I
Sonora Quest Laboratories —Phoenix, AZ
- Overtime
- 18 years or older
- Spanish
- Customer service
- Flexible schedule
3d
Designation: HR Executive
QI Spine Clinic —Phoenix, AZ
- Mid-level
- Bachelor's degree
Customer Care Specialist
SuperCare Health —Surprise, AZ
- $14.45 - $24.10 an hour
- Full-time
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Paid training
- Health insurance
Quick Apply
Specialty Representative, Psychiatry - Phoenix North, AZ
AbbVie —Phoenix, AZ
- $78,500 - $192,500 a year
- Full-time
- Remote
- Psychiatry
- Pass drug screening
- English
- Paid holidays
- Health insurance
Supplier Quality Engineer
Applied Materials —Phoenix, AZ
- $116,000 - $159,500 a year
- Full-time
- 7 years
- Master's degree
- Bachelor's degree
Digestive Account Executive
AbbVie —Phoenix, AZ
- $139,000 - $250,500 a year
- Full-time
- Remote
- Pass drug screening
- Driver's License
- Fingerprint clearance
- Paid holidays
- Health insurance
Direct Agent & Territory Strategist Sales (IC) Advisor - Phoenix
Health Care Service Corporation —Phoenix, AZ
- $98,300 - $147,300 a year
- Full-time
- Remote
- Travel
- Organizational skills
- Senior level
- Work from home
2d
Patient Services Team Lead
Sonora Quest Laboratories —Phoenix, AZ
- Full-time
- Ability to walk for extended periods
- Research
- Mid-level
Senior IT Auditor
Columbia Banking System —Phoenix, AZ
- $80,000 - $120,000 a year
- Urgently hiring
- Office
- Continuous improvement
- Travel
- Disability insurance
- Health insurance
Supervisor, Patient Services
Sonora Quest Laboratories —Phoenix, AZ
- Full-time
- Customer service
- Ability to walk for extended periods
- Computer literacy
Operations Manager
WillScot —Scottsdale, AZ
- Microsoft Outlook
- 5 years
- Mid-level
- Paid holidays
- Disability insurance

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Matrix Resources Phoenix jobs near Phoenix, AZ

Patient Services Support Representative

Sonora Quest Laboratories -
Phoenix, AZ

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Job Details

Full-time
11 days ago

Qualifications

Serving clients
Phone communication
High school diploma or GED
Desktop applications
Telephone systems
Typing
Productivity software
Client interaction via phone calls

Full Job Description

Primary City/State:

Phoenix, Arizona

Department Name:

Call Center SQL-Ref Lab

Work Shift:

Day

Job Category:

Phlebotomy

POSITION SUMMARY

This position is responsible for assisting patients with troubleshooting/navigation portal support, i.e. login, password reset, creating account. This position requires an organized, self-motivated, process driven professional who is an effective communicator with expertise in delivering exceptional patient customer service. This position is able to proficiently handle responding to voice mails, emails and high volume of inbound/outbound patient/client calls regarding sensitive HIPAA information. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

CORE FUNCTIONS

1. Communicates courteously and professionally both verbally and in writing with internal and external customers regarding Patient Portal issues, available laboratory testing & missing patient information. Interacts with co-workers with an emphasis on teamwork and a focus on customer service. All employees must be able to work all areas/departments/shifts as assigned. Attends meetings and remains current with internal/external communications, i.e. e-mail, newsletters, etc. Increased knowledge of laboratory terminology.

2. Enters patient information to schedule appointments using TimeTrade and i-Ology software. Gathers information and modifies records as needed to maintain current database. Enters and verifies patient demographics, physician data, tests requested, appropriate clinical information and all other pertinent data found on requisitions as required for processing and billing into Quanum. Break and index all incoming faxed orders using the Virtual File Cabinet in the Freedom Imaging System.

3. Completes documents legibly while focusing on quality by assuring all work performed is accurate and complete per site protocol. Follows established methods, practices and maintains familiarity with departmental procedures. Uses appropriate documentation to record communications. Meets departmental standards for productivity and quality as currently defined.

4. Uses company resources to resolve service related issues such as login issues, tests-in-question, provide support for all Appointment Scheduling Applications and PSC location information. When necessary escalates issues to a higher authority. Provides administrative support to Patient Services Administration.

5. Participates in self- directed work teams to present thoughts and ideas that support the achievement of department metrics and the Company Roadmap. Completes special projects as assigned. Acknowledges and understands the importance of ‘Patient Rights’ and privacy (HIPAA).

DIRECTLY REPORTING
MATRIX OR INDIRECT REPORTING
None

TYPE OF SUPERVISORY RESPONSIBILITIES
N/A

SCOPE AND COMPLEXITY
Position works independently under general supervision following defined standards and procedures. Works in a fast paced, multi task environment with high volume requiring independent decision making and sound judgment to prioritize work. Responsibilities include involvement in intra-departmental and interdepartmental communications as well as in depth communications with external customers. Customers include patients, client services, marketing, billing, PSC’s, nurses and doctors.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager); Requires extensive sitting with periodic standing and walking. May be required to lift up to 20 pounds. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.

MINIMUM QUALIFICATIONS

High School Diploma or equivalent education.
One (1) year of experience in customer service using a phone system.
Must possess excellent organizational, interpersonal and communication skills.
Must be able to function independently and requires the ability to multitask.
Accurate and efficient keyboarding skills and ability to work with multiple programs with multiple screens.
Intermediate to advanced knowledge and ability to work effectively with common office software including but not limited to Microsoft Office is required.

PREFERRED QUALIFICATIONS

Customer service in a laboratory/diagnostic/health care industry.
Additional related education and/or experience.

DATE APPROVED 06/01/2018

Our organization supports a drug-free work environment.

Apply Now

Refine Your Search

Matrix Resources Phoenix jobs in Phoenix, AZ

Patient Services Support Representative

Communication Representative

Patient Services Support Representative

Phlebotomist Southern AZ

Lead Systems Engineer - 28409_P

Medical Science Liaison - Phoenix

HR Business Partner

Phlebotomy Tech I

Phlebotomist Southern AZ

Phlebotomy Tech I

Designation: HR Executive

Customer Care Specialist

Specialty Representative, Psychiatry - Phoenix North, AZ

Supplier Quality Engineer

Digestive Account Executive

Direct Agent & Territory Strategist Sales (IC) Advisor - Phoenix

Patient Services Team Lead

Senior IT Auditor

Supervisor, Patient Services

Operations Manager

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