Support Operations Engineer
Harvey —Remote
- $104,000 - $156,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Health insurance
- Dental insurance
SIM Operations Engineer
Modern Technology Solutions, Inc —Edwards AFB, CA
- 5 years
- Engineering
- Windows
- Disability insurance
- Health insurance
Manufacturing Engineer - Senior
Nortek Data center cooling —Oklahoma City, OK
- $68,428.51 - $82,408.52 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Senior Operations Engineer
D-Riven Engineered Solutions —Canton, MI
- $101,000 - $110,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- 3 years
- Health savings account
- Health insurance
Quick Apply
Director of Technical Operations
AuST Manufacturing —West Valley City, UT
- Full-time
- 5 years
- Bachelor of Science
- Mentoring
- Health savings account
- Relocation assistance
Quick Apply
Mechanical Engineer
Flexsys America —Monongahela, PA
- $100,000 - $115,000 a year
- Full-time
- 5 years
- Bachelor of Science
- English
- Health savings account
- Relocation assistance
Quick Apply
5d
IT Support Engineer - III
Crescent Tek —Metairie, LA
- $95,000 - $105,000 a year
- Full-time
- Hybrid work
- 5 years
- Windows
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Network Engineer Manager (In-Office - Buffalo, NY)
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- 6 years
- Computer Science
- Office
- Health savings account
- Disability insurance
Quick Apply
Senior Civil Engineer
Global Water Resources, Inc. —Maricopa, AZ
- Full-time
- Civil engineering
- Construction site
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
14d
Manufacturing Engineer - Operations Leadership Track
RHI Magnesita —Hammond, IN
- Engineering
- Mid-level
- 3 years
Electrical Engineer
Alpena Power Company —Alpena, MI
- $80,000 - $140,000 a year
- Full-time
- Clean driving record
- Customer service
- System design
- Health savings account
- Health insurance
Quick Apply
Traffic Engineer
Southpointe Energy Resource Group —Columbus, OH
- $85,000 - $105,000 a year
- Nights as needed
- Clean driving record
- Civil engineering
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Test Engineer
LOGOS Enterprises, Inc —Huntsville, AL
- Overtime
- Bachelor of Science
- Driver's License
- Math
- Profit sharing
- Paid holidays
Quick Apply
Warranty Engineer (Diesel Engines)
Alliant Power —Parker, CO
- $75,000 a year
- Mid-level
- 3 years
- Analysis skills
Quick Apply
5d
Manufacturing Engineer
Virnig Manufacturing, Inc. —Fort Madison, IA
- $76,000 - $85,000 a year
- Engineering
- ERP systems
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Senior Energetics Engineer
Battelle —West Jefferson, OH
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Team management
- Wellness program
- Health insurance
Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
Quick Apply
Applications and Integration Engineer
Hodgson Russ LLP —Rochester, NY
- $69,740 - $85,555 a year
- Full-time
- Azure
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
10d
Civil Engineer Design-Build Leader – Vice President / Principal-in-Charge
Huitt-Zollars —Dallas, TX
- Full-time
- Office
- Bachelor's degree
- Travel
- Commuter assistance
- AD&D insurance
Quick Apply
Network Security Operations Engineer
MedPro Group —Fort Wayne, IN
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree

I want to receive the latest job alert for Operations Support Engineer

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Operations Support Engineer jobs near

Support Operations Engineer

Harvey -
Remote

Apply Now

Job Details

Full-time
$104,000 - $156,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching

Qualifications

Systems integration
Tooling
Reporting and dashboarding tools
Production systems
Enterprise Integration
Scalability
AI-driven automation
Automation tools

Full Job Description

Location

Remote

Employment Type

Full time

Location Type

Remote

Department

User Operations

Compensation

$104K – $156K • Offers Equity • Offers Bonus

Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

Harvey's support org is growing fast, and keeping our specialists equipped to handle an increasingly complex product requires more than good processes, it requires smart tooling. We're looking for a Support Operations Engineer who has built this before and can hit the ground running.

Reporting to the Support Operations Manager, you'll own the automation infrastructure, AI-assisted workflows, and reporting systems that make our specialists faster and more effective. Working alongside the Support Systems Administrator (platform infrastructure and config) and the Support Operations Lead (Zendesk-native features including Copilot and Chatbot), your lane is everything built on top of or extending beyond that foundation, custom integrations, cross-stack automation, and the technical layer that connects it all.

This role is for someone who deeply understands support operations, has a track record of building AI and automation tooling in production environments, and is energized by making support and human agents better.

What You'll Do

Design, build, and maintain AI-assisted tools that improve how support specialists triage, research, and resolve tickets; including agent-facing copilots, knowledge surfacing tools, and response assist features
Own the automation layer across the support stack, building custom integrations, cross-tool workflows, and solutions that extend beyond what Zendesk natively offers
Partner with Data team to build and maintain reporting infrastructure that gives the support org real-time and historical visibility into volume, quality, efficiency, and trends
Identify manual or repetitive agent workflows and architect automated or AI-assisted alternatives that reduce friction without sacrificing quality
Partner with the Support Enablement Lead to integrate tooling improvements into how agents are trained and how knowledge is surfaced in the moment of need
Collaborate with the Support Systems Administrator to ensure automation and AI initiatives are implemented and maintained cleanly within the core support stack
Partner closely with the Support Systems Administrator and Support Operations Lead — they own the Zendesk platform and its native features; you own what's built beyond it
Evaluate new tools, run structured pilots, and bring recommendations to leadership with clear rationale and data
Document systems, integration logic, and automation workflows to ensure maintainability as the org scales

What You Have

5-7+ years of experience in support operations or CX tooling in an AI-forward environment
Demonstrated track record of shipping AI-assisted workflows and automation in live support environments
Deep hands-on experience with AI tooling in the support/CX space: LLM-powered copilots, RAG systems, agent assist platforms, and how to deploy them responsibly at scale
Expert-level familiarity with support platforms (Zendesk strongly preferred), including working with APIs and integration layers beyond out-of-the-box configuration
Built and owned reporting systems end-to-end
Strong operational intuition: you've worked in or alongside support teams and understand what agent friction actually looks like
Clear communicator who can translate technical decisions for non-technical stakeholders and leadership

Compensation

$104,000 - $156,000 USD

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-AD1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

Operations Support Engineer jobs

Support Operations Engineer

SIM Operations Engineer

Manufacturing Engineer - Senior

Senior Operations Engineer

Director of Technical Operations

Mechanical Engineer

IT Support Engineer - III

Network Engineer Manager (In-Office - Buffalo, NY)

Senior Civil Engineer

Manufacturing Engineer - Operations Leadership Track

Electrical Engineer

Traffic Engineer

Test Engineer

Warranty Engineer (Diesel Engines)

Manufacturing Engineer

Senior Energetics Engineer

Senior IT Support Engineer

Applications and Integration Engineer

Civil Engineer Design-Build Leader – Vice President / Principal-in-Charge

Network Security Operations Engineer

I want to receive the latest job alert for Operations Support Engineer

Related Searches

Explore jobs in more locations

Location

Employment Type

Location Type

Department

Compensation

Why Harvey

Role Overview

What You'll Do

What You Have

Compensation

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

Job Seeker Tools

Employer Tools

Browse

Stay Connected