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Software Support Specialist - Accounting

LCS - London Computer Systems -
Cincinnati, OH

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Job Details

Full-time

Benefits

Wellness program
Paid parental leave
Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Accounting systems
Financial reporting
Spreadsheets
High school diploma or GED
GAAP
Financial record maintenance
Productivity software

Full Job Description

Do you have a gift for numbers? Do people turn to you for help with their finances because it just makes sense to you? Do you find fulfillment from solving tough problems?

London Computer Systems (LCS) is seeking detail-oriented, accurate Software Support Specialists - Accounting in Cincinnati, Ohio to become experts on our software and resolve customer issues in our Product Support department. Our customers rely on Rent Manager Property Management Software to keep their business up and running. Whether it's an issue with a balance sheet, a bank reconciliation, the general ledger, or finding misallocated money, our customers will rely on your knowledge and software support to get their problems solved.

If becoming an expert in a new field and using your knowledge to troubleshoot problems excites you, then apply today!

Responsibilities

Assist customers with accounting questions and issues relating to our property management software, Rent Manager.
Conduct remote sessions with customers to resolve software issues as necessary.
Provide guidance and best practices to those utilizing our Rent Manager application.
Provide superior customer service to our end users over the phone and via email.
Document and track status of all issues in a timely fashion within our ticketing software.
Work in conjunction with internal departments to improve processes and customer satisfaction.

Requirements

High School diploma required; associate degree in Accounting, Finance, or related field preferred
Minimum 2 years of experience in help desk, customer support, or customer service roles
Foundational understanding of Generally Accepted Accounting Principles (GAAP), bookkeeping, and financial statements
Experience using financial software such as QuickBooks, ERP, SAP, Sage, NetSuite, or Quicken
Proficiency in Microsoft Excel and other Microsoft Office applications
Hands-on experience with one or more of the following: payroll, reconciliations, general ledger accounts, tax returns, fixed assets, financial data, or profit and loss statements
Excellent attendance and personal accountability
Self-starter with the ability to stay motivated independently
Strong attention to detail and accuracy in work

Benefits

Health, dental, & vision insurance
Wellness program with rewards for healthy activities
401(K) with employer match
Annual company bonus
10 paid company holidays
Paid time off
Life insurance
Paid medical leave/disability insurance
Paid parental leave
Contemporary office building, wooded campus with nature trail
On-site fitness center
One of Cincinnati’s “Top Places to Work”
Hybrid work schedule available; 50% in the office, 50% remote

About LCS

London Computer Systems (LCS), based in Cincinnati, Ohio, provides businesses with critical software and technology solutions. Since 2012, LCS has been consistently recognized as a Top Workplace with a supportive culture that fosters collaboration and authenticity. We also love having fun—from on-site food trucks and game rooms to trivia and sports teams, there are plenty of ways we make the workday exciting. Our high-tech office is designed to support many working styles, with hybrid work schedule options available.

Candidates must live in the Greater Cincinnati area or be willing to relocate.

LCS is an Equal Opportunity Employer.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Email communications from LCS may appear in Junk, Spam, or Promotions (Gmail) email folders. We recommend checking all email folders while communicating with us.

#LI-Hybrid

#L9C1S40

Job Type: Full-time

Expected hours: 40 per week

Schedule:

8 hour shift
Day shift
Monday to Friday
10am - 7pm

Work Location: Hybrid remote, 9140 Waterstone Boulevard Cincinnati, OH 42549

Quick Apply

Refine Your Search

Payroll Software Support jobs

Software Support Specialist - Accounting

Advanced Support Consultant (Payroll Tax)

Payroll and HR Support Specialist - Hybrid

Payroll / Payroll Client Services/CSR

Graduate Administrative Assistant - Technology Support (Fall 2026 - Spring 2027)

Payroll Product Support Analyst

Technical Product Support Analyst (HR Talent)

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