Top 2388 Pharmacy Associate Jobs

Pharmacy Customer Care Associate
Grane Rx —Pittsburgh, PA
- $18 - $22 an hour
- Full-time
- Background check
- Customer service
- Word processing
- Paid training
- Health insurance
Quick Apply
Pharmacy Technician Associate Representative - CarepathRx - US Remote
The Cigna Group —Remote
- $17.75 - $26.00 an hour
- Weekends as needed
- Remote
- High school diploma or GED
- Bachelor's degree
- Fair chance
- Paid holidays
- Health insurance
Pharmacy Service Representative Associate, Geisinger Health Plan (Pennsylvania resident)
Geisinger —Remote
- Full-time
- Remote
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Pharmacy Sales Associate
Walmart —Oak Grove, LA
- $14 - $27 an hour
- Part-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Customer Care Associate - Pharmacy team , Geisinger Health Plan (Eastern Standard Time Zone resident)
Geisinger —Remote
- Extended hours
- Remote
- Computer literacy
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Pharmacy Customer Service Associate
Walgreens —New Iberia, LA
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Pharmacy Billing Associate
Grane Rx —Pittsburgh, PA
- Weekends as needed
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
2d
Associate Chief Pharmacy Officer, Ambulatory Care Services and Executive Director - #1 Hospital in CA (onsite)
CEDARS-SINAI —Los Angeles, CA
- Full-time
- Hospital
- 5 years
- Outpatient experience
Pharmacy Technician Associate Representative - Freedom Fertility/VFP
The Cigna Group —Waltham, MA
- $17.75 - $25.00 an hour
- 8 hour shift
- Customer service
- Computer literacy
- Fair chance
- Paid holidays
- Health insurance
4d
Pharmacy Service Associate, Pharmacy Shipper
CVS Health —Aurora, CO
- $16.00 - $28.84 an hour
- Full-time
- High school diploma or GED
- Fair chance
- Entry level
- Free parking
- Paid holidays
5d
Pharmacy Associate
Pancare of Florida Inc —Blountstown, FL
- $16.50 an hour
- Part-time
- Basic math
- HIPAA
- High school diploma or GED
- 403(b) matching
- 403(b)
Quick Apply
Pharmacy Triage Associate
Thrifty White Pharmacy —Maple Grove, MN
- $20 - $24 an hour
- Nights as needed
- 18 years or older
- High school diploma or GED
- Computer skills
- Store discount
- Paid holidays
Quick Apply
Pharmacy Sales Associate/Cashier/Customer Service/Stock
Thriftway pharmacy —New York, NY
- $16 - $18 an hour
- Full-time
- In-person
- Entry level
- Health insurance
- 401(k)
Quick Apply
Financial Clearance Representative Associate, Retail Pharmacy Prior Authorization
Optum —Minneapolis, MN
- $16 - $29 an hour
- Full-time
- Remote
- 18 years or older
- Customer service
- Pass drug screening
2d
Associate Pharmacy Technician
Providence —Portland, OR
- $22.44 - $34.33 an hour
- Full-time
- Customer service
- Criminal background check
- Fair chance
- Paid parental leave
- Paid holidays
Pharmacy Research Associate
Seattle Children's Hospital —Seattle, WA
- $35.28 - $52.92 an hour
- No high school diploma
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Pharmacy Program Associate
Oscar Health —New York, NY
- $96,876 - $127,149 a year
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
Inventory Control Associate - Central Fill Pharmacy
McKesson —New York, NY
- $17.49 - $29.15 an hour
- Overtime
- Microsoft Outlook
- Ability to walk for extended periods
- Computer literacy
Pharmacy Customer Service Associate (Full-Time) – Retail Pharmacy
WellPack Pharmacy —Tallahassee, FL
- $15 - $18 an hour
- Full-time
- Customer service
- Computer skills
- In-person
- Free parking
- Health insurance
Quick Apply
4d
Warehouse Associate - Pick & Pack - Animal Health
Wedgewood Pharmacy —Woodbury, NJ
- $18 an hour
- Full-time
- Basic math
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply

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Pharmacy Customer Care Associate

Grane Rx -
Pittsburgh, PA

Quick Apply

Job Details

Full-time
$18 - $22 an hour

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
Referral program

Qualifications

Pharmacy Information Systems (PIS)
Database systems
Active listening
Sales technology adoption
Medical software
Phone communication
Customer service
Word processing
Spreadsheets
English
Pharmacy technician experience
High school diploma or GED
Managing clients in a customer support role
Attention to detail
Decision making
Adaptability
Customer support
Phone etiquette
Technical Proficiency

Full Job Description

POSITION SUMMARY

The Customer Care Associate position serves internal and external customers by determining requirements, answering inquiries, resolving problems, fulfilling requests to ensure excellent service standards and maintain high customer satisfaction by using the “WE CARE” customer service promise.

KEY RELATIONSHIPS

The Customer Care Associate reports directly to the Director of Pharmacy Services. This position works with customer service, order entry technicians, and pharmacists. This position works with team members and management in Pharmacy Operations, Medical Records, Consultant Pharmacists, Consultant Nurses, Billing, Inventory, and Logistics. This position also works with the PACE Center staff, LTC facility staff, nurses and practitioners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(With minimal supervision)

Triage queues -assign to appropriate folder after making sure all pertinent information is contained on document
Utilize Customer relationship management (CRM) tools to triage and respond to customer inquiries and needs.
Effectively manage incoming calls from internal and external customers, triage issues/questions and direct to appropriate areas if unable to resolve/answer. Spends 85% of shift available to take call.
Make outbound calls to PACE Centers, LTC Facilities, courier service, logistics companies and back up pharmacies as needed and as requested by pharmacist(s) or management team.
Organize work flow to meet internal and external needs – calls and STATs come first.
Run no refill report as assigned on Monthly Calendar to request renewal prescriptions from centers.
Identify and escalate priority issues to Pharmacist-in-Charge and/or appropriate department manager(s). Examples: cycle box delivered to incorrect member(s), pain medication not delivered and facility upset and emergency verbal requests, etc.
Track deliveries through vendor portals, via phone, or other methods of communication. Relay this information to key stakeholders, including pharmacy, facility, and center management.
Review and follow up on owe book (meds that are not in stock and being ordered).
Make member status changes in pharmacy systems by changing dispense type and nursing station. (Transfer member from home to skilled nursing center and transfer from skilled nursing center back to member’s home.)
Document all call information that requires action by team member – record details of actions taken and any additional comments or complaints made by caller.
Remain calm and professional when faced with emotional or frustrated customers.
Follow procedures, guidelines/SOPs to ensure compliance is maintained.
Competent in software systems that include SalesForce, FrameworkLTC, FrameworkECM, Omnicell, and Automated Packaging System.
Additional duties as assigned by manager

EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENTS

6 months pharmacy or medical experience preferred.
High School Diploma or equivalent required.
Customer orientation and ability to adapt/respond to different types of calls.
Proven customer support experience – passion for excellence with respect to treating and caring for customers.
Strong attention to details – interested in preventing errors and solving problems.
Strong phone contact handling and active listening skills.
Strong work ethic and team player mindset.
Experience using word processing, spreadsheet, database, internet and e-mail, pharmacy information systems required.

ADDITIONAL SKILLS AND REQUIREMENTS

Ability to read, write, speak and comprehend English.
Ability to use good judgment.
Ability to work in a fast paced, challenging and technical environment.
Ability to work with teams.
Active listening skills.
Adaptability.
Attention to detail and accuracy.
Attention to detail and completion of all workflow steps.
Customer service orientation.
Excellent communication skills – verbal and written.
High energy level.

Information contained in this description represents the general nature of work being performed. This is not an exhaustive list of all responsibilities, duties and skills required for the position. Reasonable accommodations will be considered in appropriate circumstances; however, as the nature of an accommodation may vary depending on the needs and desires of an individual with a disability, it is impossible to describe in advance specific accommodations that will be considered.

NOTE: Company management reserves the right to amend and revise responsibilities to meet business and organizational needs.

GRX01

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance

Experience:

Pharmacy technician: 1 year (Required)

Ability to Commute:

Pittsburgh, PA 15238 (Required)

Ability to Relocate:

Pittsburgh, PA 15238: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

Pharmacy Associate jobs

Pharmacy Customer Care Associate

Pharmacy Technician Associate Representative - CarepathRx - US Remote

Pharmacy Service Representative Associate, Geisinger Health Plan (Pennsylvania resident)

Pharmacy Sales Associate

Customer Care Associate - Pharmacy team , Geisinger Health Plan (Eastern Standard Time Zone resident)

Pharmacy Customer Service Associate

Pharmacy Billing Associate

Associate Chief Pharmacy Officer, Ambulatory Care Services and Executive Director - #1 Hospital in CA (onsite)

Pharmacy Technician Associate Representative - Freedom Fertility/VFP

Pharmacy Service Associate, Pharmacy Shipper

Pharmacy Associate

Pharmacy Triage Associate

Pharmacy Sales Associate/Cashier/Customer Service/Stock

Financial Clearance Representative Associate, Retail Pharmacy Prior Authorization

Associate Pharmacy Technician

Pharmacy Research Associate

Pharmacy Program Associate

Inventory Control Associate - Central Fill Pharmacy

Pharmacy Customer Service Associate (Full-Time) – Retail Pharmacy

Warehouse Associate - Pick & Pack - Animal Health

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