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Clinical Program Manager - Living Well At Home

Boston Medical Center -
Boston, MA

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Job Details

Full-time
$83,000 - $120,500 a year

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
403(b)
Opportunities for advancement

Qualifications

Supervisory support in social service case management
Customer communication
Staff supervision
Program management
Team supervision
Social service program staff supervision
Master's degree
Practicing as a therapist supervisor
Working with individuals with mental health conditions
Working with individuals with substance use disorders
General management

Full Job Description

Clinical Program Manager - Living Well At Home

48485

960 Massachusetts Ave, Boston, Massachusetts

Full Time

POSITION SUMMARY:

Living Well at Home (“LWAH”) is Boston Medical Center’s Housing Services Department whose mission is to end the cycle of homelessness for our community. LWAH does this by providing intensive housing and behavioral health services to nearly 1,000 individuals experiencing or at risk of homelessness each year. The Living Well at Home Clinical Program Manager will provide program development, oversight and supervision to LWAH’s growing Cambridge portfolio of programs. These include both scattered-site and congregate settings housing individuals with complex medical, behavioral and social needs. This role will include the supervision of both clinical and case management staff who are supporting formerly unhoused residents in permanent supportive housing. In addition to program oversight, the Clinical Program Manager will be responsible for supporting relationship building with community partners, and program development, evaluation, and execution. The program manager will work closely with the Clinical Housing Director and Director of Housing Services to ensure the clinical and housing stabilization needs are being met for clients, and that staff are adequately supported. The clinical program manager will bring unique expertise in both housing/homeless services and behavioral health to the program.

Position: Clinical Program Manager

Department: Living Well At Home

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Recruit, onboard and train new case management and clinical staff
Provide clinical and programmatic supervision to case managers and behavioral health staff, including serving as the primary point of contact and escalation point for client crises or emergencies. Provide overall program oversight in partnership with LWAH leadership.
Manage crucial relationships with community partners by representing BMC and LWAH program in a professional manner
Develop program performance standards in conjunction with department leadership. Monitor program performance regularly against those standards and prepare and implement steps to ensure the program is operating in compliance with those standards. Lead ongoing process improvement efforts.
Organize and participate in all scheduled meetings, including team meetings, group supervision, and individual supervision.
Maintain appropriate boundaries with clients, partner agencies, and staff while using a trauma and harm-reduction informed lens,
Practice and teach cultural humility and desire to work with diverse, multi-cultural and multi-lingual population
Ability to communicate in a courteous, pleasant and professional manner with direct reports, clients, general public, staff members, external agencies, ACO partners, and other organizational leaders
Provide coverage for other clinical leadership and staff serving other programs in the department as needed

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended).

JOB REQUREMENTS

EDUCATION:

Master’s degree in social work or mental health counseling required

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Requires a Massachusetts license as an independently licensed mental health professional such as Licensed Independent Clinical Social Worker (LICSW) or Licensed Mental Health Counselor (LMHC)

EXPERIENCE:

5+ years working with patient populations impacted by serious mental illness and substance use disorder
Experience working in a congregate living setting and/or homeless services required
Experience supervising employees required
Experience working in an independent role

KNOWLEDGE, SKILLS & ABILITIES (KSA):

Demonstrated ability to lead a diverse team of case managers and clinicians. Must be able to execute programmatic changes as needed in consultation with the LWAH leadership team
Ability to manage multiple programmatic and personnel needs and prioritize as needed
Comprehensive knowledge of behavioral health and housing resources and systems, specifically in Greater Boston Area
Ability to lead in a fast-paced environment, inclusive of organizational skills, time management skills, critical thinking, and problem-solving abilities.
Strong interpersonal skills and ability to communicate in a courteous, pleasant and professional manner with healthcare providers, patients and families, general public, staff members, external agencies, and other organizational leaders
Ability to travel between different worksites
Ability to work independently and to make decisions based on established health system policies and procedures as well as the NASW or professional organization code of ethics
Proficient oral and written English communication skills.
Bi-lingual and/or bi-cultural candidates preferred
Intermediate Microsoft Office suite experience (i.e. MS Word, Excel, Access, Outlook)
Experience using an electronic health record preferred
Lived experience is valued

Compensation Range:

$83,000.00- $120,500.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Work Location: In person

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