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Global Program Manager - Software Implementation

Veeva Systems -
Remote

Apply Now

Job Details

Full-time
$100,000 - $200,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
Life insurance

Qualifications

Roadmap creation (System development task)
Project management experience in technology
Product roadmapping
Program development
Enterprise software
IT strategy formulation (System development task)
IT experience within healthcare
Technology management
Pharmaceutical company experience
Project management experience in healthcare
Management consulting
Leading team collaboration initiatives
Healthcare IT
Project stakeholder communication
Cross-functional communication
Consulting firm experience
Stakeholder management

Full Job Description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is seeking an experienced Global Program Manager (GPM) to lead Veeva’s most strategic programs across its Development Cloud. This customer-facing role requires prior experience leading consulting engagements, ideally at a consulting firm or software vendor.

As a leader within Veeva’s Professional Services organization, you will closely collaborate with Veeva's account leadership teams to ensure the successful delivery of Vault R&D and Quality programs, improve existing Veeva applications, and ensure overall Customer Success for these programs. The role requires a balance between the delivery of Professional Services implementation projects and ensuring strategic objectives are well-defined and achieved to promote the overall success of both customers and internal teams, both during implementation and beyond.

What You'll Do

Lead Veeva’s most strategic programs and ensure that implementation methodology is met while ensuring adherence to the timeline, scope, resources, and overall quality
Drive customer success by ensuring appropriate risk management, change management, and escalation management and ensuring that all programs have a positive impact
Own stakeholder management with customers to drive resolutions and serve as part of the Veeva team and partner network in a customer-centric environment to ensure we influence and lead the customers to support their success throughout and beyond implementation
Serve as a leader and have productive working relationships with the project team to coach and mentor them to create the environment to ensure employee success
Accountable for one or more global Vault implementations in Clinical, Quality, Regulatory (RIM), or Safety (PV) at our strategic accounts
Energizes the teams around them and recognizes challenges as opportunities to proactively manage solution
Support the GPM team to actively share knowledge and resources to find ways to improve
Partners deeply with IT and business executives to define deployment, governance, and transformation roadmap and plan for the future with post-deployment activities, including Product Support and Customer Success, as well as ongoing conversations with Product Management
Support implementation proposals and services contract negotiation
Coordinate Customer Success Manager activities to drive product value and adoption

Requirements

12+ years in large-scale enterprise software program management
Consulting experience with proven ability to lead large, complex customers
Track record of success leading internal teams and partners to deliver measurable business results
Experience in technology strategy and roadmap development for enterprise customers in healthcare or life sciences
Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level with strong communication
Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
Typical travel is 25%, but may be up to 50% based on customer requirements

Nice to Have

Direct experience with the Pharmaceutical R&D space with a priority on Clinical, Regulatory (RIM), and Pharmacovilgelence (PV)
Veeva Vault implementation experience
Software as a Service implementation experience in GxP space

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $100,000 - $200,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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#LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

Software Implementation Manager jobs

Global Program Manager - Software Implementation

Senior Implementation Manager - Remote, US

Enterprise Imaging Informatics Supervisor

Engineering Manager

EDI Implementation Lead

Manager, Regulatory

Nursing Manager

Manager Trade Compliance

Executive Sales Manager (SaaS)

AUTOMATION MANAGER / SENIOR AUTOMATION ENGINEER

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Estimator/Project Manager

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Clinical Education Manager

Construction Manager

Pharmacy Manager/Pharmacist in Charge

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