Top 12388 Sr. Client Service Representative Jobs

Insurance Senior Client Service Representative - Property & Casualty
CMR Risk & Insurance Services, Inc. —San Diego, CA
- $71,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Charter Sales Representative
Capital Air Express Charters —Peachtree City, GA
- $80,000 - $100,000 a year
- Full-time
- Customer service
- Mid-level
- In-person
- Health insurance
- Dental insurance
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8d
QA Specialist I/II - Technical Support
Grand River Aseptic Manufacturing, Inc. —Grand Rapids, MI
- Day shift
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Dental insurance
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Senior Director, Drug Safety & Pharmacovigilance – Development
Klein Hersh International —Boston, MA
- Email
- Medicine
- 5 years
- Contracts
Senior Supply Chain Specialist / Buyer - SAP
Alcami Corporation —Charleston, SC
- Full-time
- 7 years
- Microsoft Outlook
- Ability to lift 50 pounds
Customer Service Representative - Remote
OneTouch Direct —San Antonio, TX
- $26,000 - $286,000 a year
- Full-time
- Remote
- High school diploma or GED
- Communication skills
- Entry level
- AD&D insurance
- Health insurance
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Sales Development Representative
EIDLexit —Remote
- $57,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
- Under 1 year
- Paid training
- Paid holidays
Quick Apply
Client Support Representative I
CVS Health —Arizona
- $17.00 - $28.46 an hour
- Full-time
- Remote
- Fair chance
- Business Administration
- 1 year
- Health insurance
- Dental insurance
10d
Sr. Customer Service Representative
ShipMonk —Las Vegas, NV
- Bachelor's degree
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Client Service Representative
WTW —Richardson, TX
- $45,000 - $70,000 a year
- Full-time
- Sales
- 3 years
- Bachelor's degree
- Paid jury duty
- Health savings account
12d
Remote Sales Representative
SCHREIBER FINANCIAL SERVICE LLC —Charlotte, NC
- $40,000 - $60,000 a year
- Choose your own hours
- Remote
- US work authorization
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Client Success Specialist
Arrow Payments —Remote
- Remote
- Research
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Customer Success Representative - Cardio Partners - Remote
Sarnova —Remote
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- 401(k)
Quick Apply
Sr. Client Service Specialist (HAO) - 1st Shift, Monday to Friday, 7:00am to 3:30pm
Crane Worldwide Logistics —Florence, KY
- Monday to Friday
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health insurance
Customer Service Representative I
CorVel Corporation —Waukesha, WI
- $13.94 - $21.48 an hour
- Full-time
- Remote
- Writing skills
- High school diploma or GED
- Organizational skills
- Health savings account
- Disability insurance
Quick Apply
Provider Relations Representative (Remote in AZ - Pima or Pinal)
Imperial Management Administrators Services Inc —Arizona
- $30 - $32 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
Sr Client Service Representative
Jewelers Mutual Insurance Company, SI —New York, NY
- $75,000 - $110,000 a year
- High school diploma or GED
- Mentoring
- Computer skills
- Paid time off
- 401(k) matching
Quick Apply
Knowledge Center Representative I
CorVel Corporation —Charlotte, NC
- $13.94 - $21.48 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- In-person
- Health savings account
- Disability insurance
Quick Apply
Insurance Customer Service Representative
Entrata —Lehi, UT
- $17.45 - $27.31 an hour
- Full-time
- Hybrid work
- Experience equivalent to degree accepted
- Communication skills
- Entry level
- Health savings account
- Disability insurance
Disability Representative Sr
Sedgwick —Irving, TX
- Hybrid work
- Writing skills
- Office
- High school diploma or GED
- Health savings account
- Disability insurance

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Insurance Senior Client Service Representative - Property & Casualty

CMR Risk & Insurance Services, Inc. -
San Diego, CA

Quick Apply

Job Details

Full-time
$71,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Parental leave
Vision insurance
Flexible schedule

Qualifications

Customer communication
Microsoft Excel
Experience at insurance agencies
Computer literacy
Employee relationship building
Property & Casualty License
High school diploma or GED
Customer relationship management
Account management

Full Job Description

The role at a glance:

As a member of the P&C team, the Senior Client Service Representative is focused on delivering comprehensive support and solutions for assigned clients. This role supports the Account Managers by addressing client inquiries and resolving insurance issues of various complexity. As a Sr. CSR, you will develop expertise in insurance policies, coverage, and risk management, enabling you to protect and advocate for clients effectively. Additionally, this role offers opportunities to mentor junior staff, build strong client relationships, and aid with policy management and retention for complex accounts to ensure smooth team operations.

What you can expect to do:

Handle medium to complex policy changes, including processing premium-bearing endorsements, delivery, and follow-ups.
Issue and manage COIs for assigned clients and review junior staff COIs for accuracy.
Run and review accounts receivable reports for assigned clients.
Manage client billing inquiries, including direct and agency billing, and handle check requests and complex journal entries.
Correct AMS360 billing errors and ensure accurate and timely updates in AMS360.
Coordinate policy reviews, renewals, and processing, including auto-renewal policies and updates in systems.
Prepare and submit bind requests to carriers, manage binder extensions, and track submissions.
Conduct marketing activities from start to finish for small accounts, including requesting updated exposures, preparing marketing summary sheets, and running exposure check-ins.
Create proposals, handle online rating, and calculate rates for various coverages, including Workers’ Compensation.
Leverage insurance knowledge and communication skills to answer client inquiries regarding their insurance policies and resolve issues by coordinating with carriers.
Guide and mentor junior staff and new hires on team, helping them acclimate to their roles.
Assist other team members in balancing workloads when needed and providing backup for other team members during their absence.

What Success Looks Like:

By 90 days, you are comfortable with our platforms, taking initiative, and asking questions.
You consistently meet KPIs, such as issuing 90% of COIs for review within 6-24 working hours, completing 90% of pre-marketing tasks by their due date, and ensuring 100% of binders are extended before expiration.
By 12 months, you’ll manage monoline renewals and billing processes independently, run and take proactive actions on reports, and maintain 100% accuracy in AMS360.
You communicate proactively about any challenges in meeting deadlines, fostering accountability and transparency.
Provide effective support and backup to other team members when needed, ensuring minimal disruption to team operations.
Able to think deeper about the work you are doing and provide recommendations on the next steps and mentor junior staff as you grow in your role.
Please reference the “What Does Success Look Like – Sr. CSR” document for a full list.

What sets you apart:

Bachelor’s degree with 3-5 years of experience in a Commercial Lines service role or a high school diploma/GED with 5+ years in a Commercial Lines service role.
Current Property and Casualty License. AINS designation a plus.
Familiarity with Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams).
Familiarity with AMS360 or similar Agency Management System.
Experience with Asana and Worldox is a plus.

Skills:

Excellent verbal and written communication skills with a customer-focused approach.
Strong accuracy in handling documents, data entry, and following procedures.
Ability to prioritize tasks effectively and manage multiple responsibilities simultaneously
Ability to solve problems and think independently.
Flexible in adjusting to changes within the industry and workplace processes.
Consistent punctuality and dependability in completing assigned duties.
Positive and approachable personality that fosters good working relationships with peers, clients, and carriers.
Commercial insurance knowledge and experience managing client relationships.

Work Environment:

This position operates in a typical office environment, which includes cubicles and open workspaces. The noise level is generally low to moderate. Employees are expected to work on computers and communicate in person or via phone and email.

Physical Demands

While performing the duties of this job, the employee may be regularly required to sit, stand, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by the job include close vision (working on a computer) and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Pay: $71,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Vision insurance
Work from home

Experience:

Commercial Lines Insurance: 3 years (Required)

License/Certification:

Property & Casualty License (Required)

Work Location: Hybrid remote in San Diego, CA 92101

Quick Apply

Refine Your Search

Sr. Client Service Representative jobs

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Senior Director, Drug Safety & Pharmacovigilance – Development

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Customer Service Representative - Remote

Sales Development Representative

Client Support Representative I

Sr. Customer Service Representative

Client Service Representative

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Customer Success Representative - Cardio Partners - Remote

Sr. Client Service Specialist (HAO) - 1st Shift, Monday to Friday, 7:00am to 3:30pm

Customer Service Representative I

Provider Relations Representative (Remote in AZ - Pima or Pinal)

Sr Client Service Representative

Knowledge Center Representative I

Insurance Customer Service Representative

Disability Representative Sr

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