Top 428 Technical Support Jobs in Alpharetta, GA

Field Technician and HelpDesk Support
Makrö Gaming Studios —Kennesaw, GA
- $45,000 - $55,000 a year
- 8 hour shift
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Technical Support Representative
Barracuda Networks Inc. —Alpharetta, GA
- $21 an hour
- Full-time
- Hybrid work
- Associate's degree
- Python
- Entry level
- Health savings account
- Health insurance
Quick Apply
Technical Support Analyst
Relatient —Atlanta, GA
- $23 - $30 an hour
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
- Paid parental leave
- Health savings account
Quick Apply
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
Quick Apply
Helpdesk Tech I
Scientific Games —Alpharetta, GA
- Weekends as needed
- Microsoft Outlook
- High school diploma or GED
- Travel
IT Helpdesk Support Specialist I
Asbury —Sandy Springs, GA
- Full-time
- Computer Science
- Computer literacy
- Windows
- Paid training
- Paid parental leave
Quick Apply
Technical Support Analyst
Waystar —Duluth, GA
- Full-time
- Mid-level
- Bachelor's degree
- In-person
- Paid parental leave
- Paid holidays
9d
Technical Support Coordinator
LexisNexis Risk Solutions —Alpharetta, GA
- $40,400 - $67,400 a year
- Weekends as needed
- Microsoft Outlook
- Research
- Mid-level
12d
Application Support Engineer Advanced
Siemens —Alpharetta, GA
- $109,970 - $162,000 a year
- Multiple hires
- Hybrid work
- Mid-level
- Master's degree
- Product management
- Paid parental leave
- Health insurance
Technical Support Specialist
Coreforce —Atlanta, GA
- $20 - $22 an hour
- Full-time
- Hybrid work
- Windows
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Technical Support Specialist
Koch —Atlanta, GA
- Pass drug screening
- Mid-level
- Office
- Paid parental leave
- Health savings account
Level 1 - IT Support Specialist - Part Time
Safer Way Technologies, LLC —Atlanta, GA
- From $20 an hour
- Part-time
- Hybrid work
- Windows
- Communication skills
- Entry level
- Flexible schedule
Quick Apply
IT Support Analyst
Empower Brands —Alpharetta, GA
- Google Workspace
- Microsoft Outlook
- Mid-level
Quick Apply
Customer Support I, Customs Compliance
Magaya Corporation —Atlanta, GA
- $19 - $22 an hour
- Full-time
- Remote
- Computer literacy
- Research
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Coordinator
RELX —Alpharetta, GA
- $40,400 - $67,400 a year
- Weekends as needed
- Microsoft Outlook
- Research
- Mid-level
12d
End User Support Technician
Intersoftkk, Inc. —Alpharetta, GA
- $22 - $25 an hour
- Full-time
- Mid-level
- In-person
- Communication skills
Quick Apply
1d
PC Support Analyst
Yamaha Motor US —Marietta, GA
- 5 years
- Computer literacy
- Writing skills
- Profit sharing
- Wellness program
5d
Technical Support Specialist
Graitec —Atlanta, GA
- Full-time
- Remote
- Computer science
- Computer Science
- Engineering
1d
Customer Support Specialist
Granum —Atlanta, GA
- $55,000 - $65,000 a year
- Remote
- Research
- Bachelor's degree
- US work authorization
- Health savings account
- Paid holidays
5d
Customer Support Specialist
Premier Biotech Labs —Alpharetta, GA
- $25.50 - $26.50 an hour
- Full-time
- Spanish
- Office
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
2d

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Technical Support jobs near Alpharetta, GA

Field Technician and HelpDesk Support

Makrö Gaming Studios
Kennesaw, GA

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Job Details

Full-time
$45,000 - $55,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Windows Server
Microsoft Word
Network administration
Customer communication
TCP
Microsoft Excel
Microsoft Outlook
Software troubleshooting
Customer service
Software deployment
CCNA
LAN
Word embeddings
Microsoft SQL Server
Operating system updates
Windows
High school diploma or GED
SQL
Firewall
DHCP
VoIP
Computer hardware
Driving
Desktop (troubleshooting support)
Computer management
CompTIA Network+
WAN
Computer networking
DNS
Organizational skills

Full Job Description

Field Tech and Helpdesk Support

SUMMARY

Under general supervision of Operations manager, provides customer helpdesk support to existing customers, as well as field service-related visits in Tuscaloosa, Alabama, and possibly other jurisdictions as well. The field visits will be scheduled ahead of time teaming up with existing personnel.

ESSENTIAL FUNCTIONS

50% Field service visits to customer locations every other week, for 4 days/week.

· Troubleshooting and repairing hardware and software malfunctions.

· Troubleshooting, repairing of Bill Validators, Printers, Monitors, Touch Screens, IO boards.

· Cleaning, and providing preventive maintenance to machines in the casinos.

· Installing and replacing hardware, programming firmware as needed.

· Installing memory/video card upgrades.

· Responding to inquiries regarding hardware issues.

· Installing new software and software upgrades.

· Re-imaging OS in the filed via Deployment and/or Acronis

· Correcting software configuration problems.

50% Helpdesk Duties:

· Answering calls/questions from internal and external customers; related to existing hardware and software; as their first point of contact.

· Setting up promotions, raffles, and configurations customer specific, per their request.

· Needs to be available when on call.

· Knowledge of our product and positive attitude towards solving issues.

· Provide fast and useful technical assistance on our game hardware, computer, server, and network systems.

The list of essential functions is not exhaustive and may be substituted as necessary.

EXPERIENCE AND SKILL REQUIREMENTS

· Excellent driving skills and record.

· Four to six years relevant experience or equivalent required.

· Good troubleshooting skills and decision-making abilities required.

· Basic knowledge of Microsoft Windows 7 embedded 32- and 64-bit versions,

· Basic knowledge of Windows server 2008 and 2019, SQL 2005, 2008 and 2019.

· Familiar with BIOS settings, update tools and MS windows deployment tools.

· Microsoft Word, Excel and Outlook experience required.

· Familiarity with basic networking terminology and concepts required.

· Professional oral and written communication skills required.

· Familiarity with Microsoft Windows 10 is beneficial.

· Strong customer service skills required.

· Good organizational skills required.

· Ability to demonstrate initiative and self-starter.

· Must be willing to learn new procedures and follow established standards.

Talent required in values, work intensity, achiever, positivity, resourcefulness, command,

relationship-extension, and exactness.

EDUCATION AND CERTIFICATION REQUIREMENTS

· Associate degree or equivalent in related field required.

· Formal experience and /or training in personal computer hardware and software support with emphasis on Windows 7, Windows 2008 server and Windows 2019 server.

· Background in personal computer hardware repair and /or troubleshooting preferred. Experience with Windows based networks desirable.

PHYSICAL AND WORK SCHEDULE REQUIREMENTS

· May require work in excess of 40 hours a week in order to complete functions of position.

· Ability to lift 70 pounds.

Physical mobility sufficient to be able to service PCs and other equipment installed under desks, ladders, and in wiring closets.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday
On call

Ability to Commute:

Kennesaw, GA 30144 (Required)

Ability to Relocate:

Kennesaw, GA 30144: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

Technical Support jobs in Alpharetta, GA

Field Technician and HelpDesk Support

Technical Support Representative

Technical Support Analyst

Helpdesk Technician

Helpdesk Tech I

IT Helpdesk Support Specialist I

Technical Support Analyst

Technical Support Coordinator

Application Support Engineer Advanced

Technical Support Specialist

Technical Support Specialist

Level 1 - IT Support Specialist - Part Time

IT Support Analyst

Customer Support I, Customs Compliance

Technical Support Coordinator

End User Support Technician

PC Support Analyst

Technical Support Specialist

Customer Support Specialist

Customer Support Specialist

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