Position: Sales Support Representative - Textile
Department: Revenue Generation
Reports to: VP Revenue Generation
Location: On-Site - Rochester, NH, 8:30am-5pm M-F
Company Overview:
LDI Textiles is part of the LDI Solutions family of companies, creating high performance textiles for spaces where people heal, learn, work, live, and gather. Our team supports healthcare, corporate, higher education, hospitality, and other commercial interiors, partnering with furniture manufacturers and dealers to bring thoughtful design and reliable performance to market.
What sets LDI Textiles apart is our ability to make custom design fully accessible. Through our Print-On-Demand (POD) services, cutting-edge print technology, and consistent product development, we make it possible for anyone to bring unique, fully custom ideas to life without sacrificing performance, sustainability, or speed.
We're a fast-moving, collaborative team that values curiosity, accountability, and relationships. Ideas are encouraged, innovation is expected, and collaboration across sales, design, product, and operations is part of everyday life. If you're energized by building partnerships, helping customers win, and seeing your work show up in real spaces, LDI Textiles is a place where you can make an impact, and have fun doing it.
Position Summary:
The Sales Support Representative - Textile supports the revenue generation team through new business development and maintaining client relationships. This role serves as a trusted partner to furniture manufacturers, sales representatives, furniture dealers, designers, and end users, acting as the initial point of contact for LDI Textiles.
As the face of LDI Textiles you will provide consultative guidance, technical expertise, and market insight to support product specification, customization, and performance needs. This role is fueled by strategic targeting, established relationships, inbound interest, and high‑value opportunities generated through LDI’s partnerships, dealer network, and differentiated offerings—not high‑volume cold calling.
Key Responsibilities:
- Processing orders
- Field and respond to incoming calls and electronic communications
- Resolving complaints and ensuring customer satisfaction
- Responding to inquiries for information and quality support
- Maintain and update customer database
- Collect data and prepare monthly reports as assigned
- Educate customers on our products and services
- Build, manage, and grow strong relationships with:
- Commercial furniture manufacturers
- Major end users
- Strategic dealers and sales representatives
- Pursue new business opportunities using a mix of warm leads, strategic outreach, and targeted prospecting.
- Execute a strategic territory plan focused on key cities, priority markets, and high‑value target accounts
- Conduct in‑person prospecting, client visits, and account development activities
- Present products, proposals, pricing, and Print On Demand (POD) customization options with confidence and clarity
- Build and manage a healthy, qualified sales pipeline aligned with territory and major account goals
- Support warranty claim review and resolution in collaboration with internal teams
- Establish and expand LDI Textiles’ presence within assigned accounts by growing specifications, mindshare, and repeat business
- Support new product introductions, launches, and market education efforts
- Provide technical recommendations related to upholstery applications and product performance
- Maintain sample libraries, memo programs, pricing resources, and sample procurement
- Accurately document activities, opportunities, and account updates within the CRM system
- Attend industry events, dealer meetings, and presentations to support relationship building and business development
Requirements:
- Proficiency with Office 365, web‑based CRM platforms, and app‑based expense reporting
- Strong organizational skills with consistent follow‑up and attention to detail
- Ability to independently manage a large, active territory with multiple accounts and priorities
- Excellent communication and relationship‑building skills
- Comfortable serving as a trusted advisor and technical product resource to external partners
Qualifications:
- Bachelor’s degree preferred in business, marketing, interior design, textiles, or a related field -or- equivalent professional experience
- Minimum of 3 years of successful sales support or customer service experience
- Beneficial to have experience in one or more of the following areas:
- Commercial or contract furniture
- Furniture dealerships
- Independent sales representation
- Interior design or specification‑driven environments
- Proven track record of meeting or exceeding sales goals within a territory‑based or major account sales model
- Highly organized, self‑directed, and effective at managing multiple opportunities and accounts simultaneously
Compensation:
- $50,000–$60,000 base salary
Current Benefits Package:
- Long Term Disability Insurance after (90) days of employment. LDI will cover 100% of the premium costs related to our company sponsored LTD insurance policy. Summary plan details will be provided to you.
- Health & Prescription Drug, Vision and Dental Insurance after (30) days of employment. LDI will cover 75% medical insurance expense for individuals and dependents. Vision insurance is 100% employer paid. Dental insurance is paid fully by the employee.
- You will be eligible for LDI’s incentive program beginning in 2026. Typically, bonuses range from 3%-10% of an employee’s annual salary. Bonus amounts are a factor of both company sales and margin.
- 401(k) with company match. You will be eligible to take part in LDI’s 401(k) program after (90) days of employment. LDI provides a Company match as follows: 100% match on the first 3% of employee contributions and 50% on the next 2% of employee contributions. Summary plan details will be provided to you.
- You will receive two (2) weeks of vacation annually. LDI also pays eligible employees for eleven (11) holiday days per year.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Customer Service: 1 year (Required)
Ability to Commute:
- Rochester, NH 03867 (Required)
Work Location: In person
