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Homebuyer Program Manager

Habitat for Humanity of Kansas City -
Kansas City, MO

Quick Apply

Job Details

Full-time

Qualifications

Staff supervision
Underwriting guidelines adherence
Team supervision
Mortgage compliance
Social service program staff supervision
Consumer lending analysis in risk and credit
Client database systems
CRM system proficiency
Credit analysis

Full Job Description

Description:

Job Title: Homebuyer Program Manager

Department: Housing Services / Homeownership Programs

Reports To: VP of Programming

Full-time, Salaried Position

Position Summary

The Homebuyer Program Manager is responsible for overseeing the day-to-day operations, quality, and performance of the homebuyer program. This role supervises housing counselors serving higher-pathway clients (e.g., mortgage-ready and advanced clients) as well as the Intake Coordinator, ensuring a seamless, efficient, and client-centered pipeline from initial inquiry through program progression.

In addition to program oversight, this position directly manages the front-end client pathway, including intake oversight, underwriting readiness assessment, application screening, and client assignment into defined pathways (“tracks”). The Manager serves as the primary decision-maker for client entry and progression within the program.

As the program grows, the front-end pathway and underwriting functions are expected to evolve into a dedicated role or team. The Homebuyer Program Manager will play a key role in building, standardizing, and eventually transitioning these responsibilities.

Key Responsibilities

Program Oversight & Staff Supervision

Supervise and support housing counseling staff working with higher-pathway clients, including:
Pre-purchase / mortgage-ready counselors
Advanced or specialized counseling roles (as applicable)
Supervise the Intake Coordinator to ensure efficient front-end client processing
Conduct regular supervision meetings, case reviews, and file audits
Establish and monitor staff performance goals, caseload benchmarks, and outcomes
Provide coaching, training, and professional development
Ensure consistent service delivery aligned with program standards and client pathways

Front-End Pathway Management (Intake, Underwriting & Assignment)

Lead and oversee the full intake and triage process from initial inquiry through counselor assignment
Conduct and/or oversee application screening and underwriting readiness assessments, including:
Income, credit, debt, and asset review
Risk identification and readiness determination
Serve as the primary decision-maker for client eligibility, pathway placement, and program entry
Assign clients to appropriate pathways or counselors based on readiness and program fit
Develop and refine standardized criteria for client assessment and assignment

Pipeline & Workflow Development

Design, implement, and continuously improve workflows connecting:
Intake ? Education ? Counseling ? Mortgage readiness
Monitor pipeline flow to prevent bottlenecks and ensure timely client movement
Collaborate with the Educational Coordinator to align education completion with intake readiness
Build systems that support scalability and future role specialization

Client Pathway (Track) Oversight

Implement and maintain standardized client pathways (e.g., credit repair, financial stabilization, mortgage-ready)
Ensure consistent application of pathway criteria across staff
Monitor client progression, timelines, and outcomes across pathways
Identify trends in client barriers and recommend program adjustments

Quality Assurance & Compliance

Ensure all counseling activities meet HUD housing counseling standards and organizational policies
Conduct routine file reviews for accuracy, completeness, and compliance
Maintain program readiness for audits, monitoring, and reporting requirements
Standardize documentation practices across the team

Community Referral Oversight

Oversee the intake and assignment of referrals from community partners
Ensure timely response and appropriate service delivery
Support strong partner relationships by maintaining high-quality referral experiences

Data, Reporting & Performance Management

Track and analyze key program metrics, including:
Intake-to-program conversion rates
Client assignment timelines
Progression across pathways
Counseling outcomes and readiness benchmarks
Prepare internal reports and support external reporting needs
Use data to inform staffing, workflow improvements, and program design

Cross-Functional Collaboration

Partner with the Educational Coordinator to align curriculum with client needs and readiness gaps
Coordinate with mortgage or lending partners to ensure smooth client transitions
Provide feedback to leadership on program trends, challenges, and opportunities

Core Competencies

Staff supervision & team development
Program operations & workflow management
Underwriting readiness & financial analysis
Pipeline and systems thinking
Compliance & quality assurance
Data analysis & performance management

Key Role Structure (Current vs. Future State)

Current State

Oversees program operations and staff
Directly manages:
Intake oversight
Underwriting readiness
Client assessment and assignment

Future State (As Program Scales)

Transitions front-end pathway responsibilities to a dedicated role or team (e.g., Foundational Counselor or Intake & Assessment Manager)
Focuses primarily on:
Program leadership
Staff supervision
Performance management
Strategic growth and partnerships

Requirements:

Qualifications

HUD Housing Counseling Certification (required)

4+ years of experience in housing counseling, financial coaching, or mortgage services

Prior supervisory or team leadership experience required

Strong understanding of:

Mortgage readiness and underwriting basics

Credit and financial capability coaching

Housing counseling program compliance requirements

Experience with client management systems (HMIS, CRM, or similar)

Strong organizational, leadership, and communication skills

Quick Apply

Refine Your Search

Training Program Manager jobs

Homebuyer Program Manager

Corporate Environmental Manager

Environmental Services Manager I

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Sr. Environmental Manager

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