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RMA Coordinator

Leoforce -
Sunnyvale, CA

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Job Details

Contract
$40 - $50 an hour
12 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Customer communication
Customer returns handling
Spreadsheets
Cross-functional communication
Excel data analysis

Full Job Description

Experience: Mid Level
Salary: $40 - $50 per hour

Job Details
-

We are seeking a highly organized and detail-oriented RMA Coordinator to manage the end-to-end return merchandise authorization process for hardware products. This role is focused on operations coordination rather than hands-on technical work, and will serve as the primary liaison between customers, warehouse teams, and engineering to ensure timely and accurate resolution of returns.

You will play a key role in tracking returned units, coordinating repairs or replacements, maintaining accurate records in ERP systems, and helping identify trends and process improvements within the return lifecycle.

Key Responsibilities

Receive, review, and process RMA requests for defective, damaged, or incorrect shipments
Coordinate with contract manufacturers and internal teams to issue RMA numbers and return instructions
Track returned units from receipt through inspection, disposition, and closure
Partner with warehouse and receiving teams to verify incoming returns against authorization records
Work closely with Quality and Engineering to determine root cause and appropriate disposition (repair, replace, credit, or scrap)
Maintain accurate RMA data and case tracking within ERP and CRM systems (NetSuite preferred)
Generate replacement orders and repair work orders as needed
Review quotes and associated costs for accuracy and coordinate with finance on cost tracking
Communicate status updates and timelines to customers and internal stakeholders
Monitor aging RMAs and drive timely resolution of open cases
Produce reporting on return volume, trends, failure modes, and turnaround times
Identify recurring issues and support continuous improvement initiatives within the RMA process
Ensure compliance with warranty terms, company policies, and logistics requirements
Support engineering teams with coordination of returned or decommissioned systems as needed

Requirements

2+ years of experience in RMA coordination, order management, customer operations, or supply chain/logistics
Experience working with ERP or CRM systems (NetSuite strongly preferred)
Proficiency in Microsoft Excel, including pivot tables and data tracking
Strong written and verbal communication skills
High attention to detail with the ability to manage multiple cases simultaneously
Customer-focused mindset with strong follow-through and organizational skills
Ability to work cross-functionally with warehouse, engineering, quality, and operations teams

Preferred Qualifications

Experience in hardware, electronics, semiconductor, or technical product environments
Familiar with reverse logistics, warranty processes, or depot repair workflows
Exposure to shipping logistics, returns processing, or inventory coordination
Experience with Jira or similar tracking tools
Background in process improvement, Lean, or Six Sigma methodologies

Environment

On-site operations environment with regular collaboration across warehouse, engineering, and operations teams
Occasional coordination with contract manufacturers (CMs) and potential local site visits
Fast-paced, detail-driven role with a strong focus on accuracy and turnaround time

A bit about us:
-

A leading innovator in advanced computing technology, dedicated to pushing the boundaries of AI hardware and delivering solutions that transform industries worldwide.

Job Title: RMA Coordinator
Compensation: $40 – $50/hour
Location: Sunnyvale, CA (On-site, with occasional CM site visits)
Schedule: Monday through Friday, standard daytime hours
Type: Long-term contract with strong potential for permanent hire

Why join us?
-

Premier medical, dental, vision, and life insurance
401(k) plan
Inclusive, flexible work environment
Daily catered meals, healthy snacks, and family-friendly events (including CEO’s famous BBQ!)
Opportunity to work alongside cutting-edge AI hardware and engineering teams

#manufacturing #netsuite #jira #excel #reporting #process-improvement #erp-systems #inventory-management #root-cause-analysis #case-management #order-management #data-tracking #supply-chain-operations #vendor-coordination #rma-processing #logistics-coordination #warranty-administration #reverse-logistics #tier3

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Refine Your Search

computing coordinator jobs

RMA Coordinator

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