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What does an IT Technician 1 do?
Troubleshoot computer and basic network problems
Provide L1 help desk support
Setup new workstations/laptops/mobile devices
Provide basic Active Directory user administration
Provide excellent written documentation and properly communicate escalations
Liaison with 3rd party vendors in order to support the customer
Adapt quickly to changing responsibilities and take ownership of other projects as assigned
Above all, work with team members to ensure a positive internal and external customer experience
Are you a fit for this role? We are seeking someone with a proven track record in the following:
Experience in a technical support role
History in working with Windows 7 and up
Understanding of basic network concepts and computer hardware
Experience with backup solutions and concepts
Attention to detail and dedication to maintaining organization even when things are hectic
Excellent listening, written, and verbal communication skills
Highly desired: Experience in an IT Services company (aka Managed Service Provider)
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