Top 2768 Internet Jobs in Annapolis Junction, Md

Customer Service Advisor - Call Center
WSSC Water —Laurel, MD
- $28.22 - $47.98 an hour
- Full-time
- Writing skills
- Basic math
- English
12d
Master Level Social Worker Bi-Lingual English/Spanish Must be licensed in Virginia
Central Union Mission —Arlington, VA
- $65,000 - $72,000 a year
- 8 hour shift
- Bilingual
- Background check
- Spanish
- Continuing education credits
- Health insurance
Quick Apply
Direct Sales Representative- Residential
Astound —Odenton, MD
- From $39,000 a year
- Full-time
- Residential
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
Hospice Home Health Aid HHA
Affinity Hospice Management LLC —Washington, DC
- Full-time
- 18 years or older
- CPR Certification
- BLS Certification
Quick Apply
2d
Construction Observation & Testing (COT) Project Manager
Geo-Technology Associates Inc. —Laurel, MD
- Full-time
- Microsoft Word
- Clean driving record
- Civil engineering
- Paid holidays
- Disability insurance
Quick Apply
Paralegal - Labor and Employment
Joseph, Greenwald & Laake, P.A —Greenbelt, MD
- $60,000 - $65,000 a year
- 8 hour shift
- Spanish
- Microsoft Outlook
- English
- Free parking
- Profit sharing
Quick Apply
Respiratory Therapist
Rotech Healthcare Inc. —Glen Burnie, MD
- $30 - $32 an hour
- Full-time
- Background check
- Nursing
- Clean driving record
Quick Apply
Network Operations Watch Officer
Leidos —Odenton, MD
- $73,450 - $132,775 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- SharePoint
Direct Sales Representative- Residential
Astound —Odenton, MD
- $38,778.69 a year
- Full-time
- Residential
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
Mental Health Therapist - Maryland
NOCD —Maryland
- $65,000 - $100,400 a year
- Weekends as needed
- Remote
- LMFT
- Licensed Clinical Social Worker
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Hospice Registered Nurse Case Manager RN
Affinity Hospice Management LLC —Washington, DC
- Full-time
- CPR Certification
- Nursing
- RN License
Quick Apply
5d
Phenom 300 Captain
TransMedics, Inc. —Maryland
- $793.27 a month
- Background check
- Computer literacy
- Ability to lift 75 pounds
- Employee stock purchase plan
- Disability insurance
Quick Apply
Sales Representative/Publisher, Magazines
Wainscot Media —Chevy Chase, MD
- $70,000 - $100,000 a year
- Contract
- Remote
- Background check
- Heavy lifting
- Entry level
- Flexible schedule
Quick Apply
Licensed Nurse-LPN (Part Time, 1st or 3rd Shift)
Kisco Senior Living —Washington, DC
- $36 - $38 an hour
- Part-time
- Background check
- Nursing
- Current TB test
- Health insurance
- Dental insurance
2d
Personal Injury Paralegal/File Handler - Spanish Speaking
Hyatt & Goldbloom, LLC —Baltimore, MD
- $50,000 - $60,000 a year
- Full-time
- Bilingual
- Spanish
- Microsoft Excel
- Free parking
- Health insurance
Quick Apply
Case Manager (Bilingual Spanish/English) - Dundalk Support Center
Catholic Charities of Baltimore —Dundalk, MD
- $53,000 a year
- Monday to Friday
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Quick Apply
TS/SCI Cleared Software Developer - Senior
Amentum —Fort George G Meade, MD
- $145,000 - $153,000 a year
- Full-time
- Software troubleshooting
- Office
- Microsoft Office
- Health savings account
- Relocation assistance
Quick Apply
Hospice Chaplain
Affinity Hospice Management LLC —Washington, DC
- Part-time
- CPR Certification
- BLS Certification
- Mid-level
Quick Apply
3d
Community Manager
Pratum Companies —Baltimore, MD
- $70,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
12d
Regional Sales Manager East Coast (Remote)
GEHA —Washington, DC
- $81,755 - $103,425 a year
- Full-time
- Marketing
- 5 years
- Bachelor's degree
- AD&D insurance
- Disability insurance

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Customer Service Advisor - Call Center

WSSC Water -
Laurel, MD

Apply Now

Job Details

Full-time
$28.22 - $47.98 an hour
12 days ago

Qualifications

Customer relationship building
Email customer support
Phone communication
Writing skills
Basic math
English
Customer engagement
Telecommunications headsets
Grammar Experience
Client interaction via phone calls

Full Job Description

The Customer Service Advisor is the primary voice of WSSC Water customer service and is responsible for responding to all non-emergency customer inquiries regarding water and sewer concerns, service requests and billing & accounts.

Essential Functions

Delivers excellent customer service by responding to inquiries and questions about customer accounts and services in a timely, accurate, and complete manner

Reviews and analyzes complex residential and commercial property billing and responds to customer questions or complaints by modifying customer accounts and billing, and initiating and explaining complex adjustments customers

Interacts with the customer to schedule and process meter readings, process electronic credit card and check payments, initiates or removes penalties/fees and calculates new balances

Processes name/address change and final bill emails, initiates refunds and Dispute Resolving Board ( DRB ) requests, and provides information to customers regarding Bay Fee Exemption or Customer Assistance Program ( CAP )

Maintains contact and appropriate follow-up with residential and commercial customers through multiple channels including phone, face-to-face, e-mail, fax, etc.

Cultivates effective customer relationships that foster customer satisfaction

Grants bill extensions and assists with bill collections by initiating turn/offs for nonpayment

Identifies and troubleshoots technical issues as appropriate including handling inquiries and resetting customer passwords for iCare

Stays well-informed on WSSC Water business operations such as daily water main breaks to better service our customers

Educates and advises customers on water and sewer tips such as identifying leaks on property (dye test, meter reading, etc.)

Staffs One-Stop Shop

Other Functions

Performs related duties as assigned

Work Environment And Physical Demands

Ability to sit and wear a headset for extended periods of time

Required Knowledge, Skills, And Abilities

Proficiency in business English, including grammar and usage.

Exceptional customer service and empathy skills

Excellent interpersonal, listening, communication and critical thinking skills

Ability to perform basic mathematical calculations

Ability to effectively problem-solve basic to moderately complex customer issues and complaints

Ability to learn Customer 2 Meter (C2M), Mobile Workforce Management ( MWM ), Oracle Work & Asset Management ( ODM ) and Permit Processing Information System, Geographical Information System ( GIS ), Internet; and WSSC Water’s payment and collection systems

Ability to operate and communicate via telephone and e-mail

Ability to communicate clearly and effectively, both verbally and in writing

Ability to multi-task and work in a high-volume, fast-paced environment

Ability to pay strict attention to detail

Ability to communicate with customers patiently and politely even in difficult times

Ability to meet productivity and quality standards daily

Ability to work in a results-oriented, metric-driven work environment

Ability to establish rapport with customers, field staff, and contractors

Minimum Education, Experience Requirements

High School diploma (or equivalent)

2+ years customer service experience in an inbound or outbound call center capacity (or similar role which includes positions where employees interact directly with customers, clients, or users)

OR

Associate’s degree

Apply Now

Refine Your Search

internet jobs in annapolis junction, md

Customer Service Advisor - Call Center

Master Level Social Worker Bi-Lingual English/Spanish Must be licensed in Virginia

Direct Sales Representative- Residential

Hospice Home Health Aid HHA

Construction Observation & Testing (COT) Project Manager

Paralegal - Labor and Employment

Respiratory Therapist

Network Operations Watch Officer

Direct Sales Representative- Residential

Mental Health Therapist - Maryland

Hospice Registered Nurse Case Manager RN

Phenom 300 Captain

Sales Representative/Publisher, Magazines

Licensed Nurse-LPN (Part Time, 1st or 3rd Shift)

Personal Injury Paralegal/File Handler - Spanish Speaking

Case Manager (Bilingual Spanish/English) - Dundalk Support Center

TS/SCI Cleared Software Developer - Senior

Hospice Chaplain

Community Manager

Regional Sales Manager East Coast (Remote)

I want to receive the latest job alert for internet in annapolis junction, md

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