SUMMARY
The Deposit Operations Manager is responsible for overseeing all aspects of the deposit operations function to ensure accuracy, compliance, and superior service delivery. This role involves managing a team of deposit operations staff responsible for the key operational processes, serving as the subject matter expert of deposit services, and collaborating with branch staff and other departments to optimize deposit operations. Additionally, this role involves managing daily activities, adhering to regulatory requirements, and leading efforts to streamline processes and implement new solutions.
DUTIES AND RESPONSIBILITIES
ESSENTIAL DUTIES
The following tasks are fundamental to the position and necessary for its successful execution:
- Supervises daily operations and manages risks by ensuring controls and procedures are in place and function effectively. This includes managing staffing, cross-training, and ensuring compliance with established processes. Key daily operations include exception item processing, debit card support and processing, ACH and wire processing, and digital banking support.
- Oversees the wire transfer process, including developing and maintaining policies and procedures, conducting risk assessments, providing training, and assisting with wire transfers as needed.
- Administers debit card operations, including vendor relationships, program administration, cost and performance reporting, and oversight of day-to-day processing and dispute settlement.
- Leads efforts to identify and implement changes to improve efficiency and quality across departmental operations, while collaborating with other departments to explore cross-functional improvement opportunities.
- Serves as the primary escalation point for complex deposit-related inquiries, issues, and project management initiatives.
- Coordinates with IT and external vendors to implement system updates or troubleshoot technical issues affecting deposit operations.
- Maintains strict adherence to regulatory compliance standards, protecting customer deposits, bank assets, and staff through effective controls and security measures.
- Leads and mentors the Deposit Operations team, fostering a high-performance culture and professional development opportunities.
- Prepares and presents reports for Executive Officers, Compliance, Audit, Risk Committee meetings, and regulatory reviews.
- Provides training and support to branch staff on deposit policies, procedures, and regulatory requirements.
- Manages and resolves high-priority customer interactions, ensuring exceptional service standards are maintained.
- Identifies and mitigates risks in deposit processes, including fraud prevention and data security.
- Dedicates additional hours during month-end and year-end periods for tasks such as, tax reporting, and updating parameters on the core system to meet deadlines and ensure accuracy.
OTHER DUTIES
- Represents the Bank in community activities, supporting the institution’s goals and values through external engagement.
- Fosters a positive work environment by upholding the Bank’s values and Equal Employment Opportunity (EEO) standards.
- Assists with special projects or tasks assigned by management.
- Adheres to internal policies and procedures while meeting deadlines.
- Adheres to timelines and accuracy benchmarks for all tasks.
- Demonstrates exceptional customer service and teamwork.
- Maintains confidentiality and uphold ethical standards.
- Participates in training and development programs as required.
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITY
The position of Deposit Operations Manager is responsible for the supervision of the deposit operations staff and normally carries out supervisory responsibilities in accordance with the Bank's policies and applicable laws, ensuring adherence to EEO guidelines.
The Deposit Operations Manager’s supervisory responsibilities include:
- Reviewing employee performance in relation to set goals, job responsibilities, and company objectives.
- Offering both positive feedback on achievements and constructive feedback on areas that require improvement.
- Creating a safe place for employees to ask questions, voice concerns, or clarify misunderstandings about their performance.
- Discussing the employee’s career goals and aspirations and aligns them with potential opportunities for advancement or skill building.
- Maintaining confidentiality regarding employee performance appraisals and personal feedback.
- Clearly communicating policies on acceptable behavior, performance standards, and the consequences of violating these policies, including guidelines related to attendance, punctuality, workplace conduct, and job performance.
ENVIRONMENT AND PHYSICAL REQUIREMENTS
The described work environment and physical demands reflect the conditions and requirements necessary for successfully performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Standard office setting and may move about freely.
- Activities include reading, writing, typing, speaking, listening, and occasional lifting (up to 30 pounds).
- Ability to operate typical office equipment such as telephones, computers, money counters, and scanners.
MENTAL AND INTERPERSONAL DEMANDS
The incumbent must manage multiple concurrent tasks and interruptions while demonstrating strong problem-solving skills.
Mental demands include:
- Engage in customer interactions requiring active listening and clear communication.
- Communicating verbally and in writing with clarity and professionalism.
- Ability to manage multiple concurrent tasks and interruptions.
- Work collaboratively with team members to achieve shared goals.
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
- Bachelor’s degree from a four-year college or university; or three years of related experience in deposit operations or a related banking role; or the equivalent combination of education and experience.
- Knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank's products and services.
- Familiarity with regulatory and compliance requirements related to data security and fraud prevention.
- Problem-solving skills, utilizing knowledge of policies and procedures to determine resolution.
- Experience and proficiency using Microsoft 365 and/or Microsoft Office product suite.
- Organizational skills with the ability to set priorities and meet deadlines.
- Ability to work with minimal or no supervision while performing duties.
- Ability to handle confidential and sensitive information with discretion.
- Strong work ethic that supports a willingness to handle multiple tasks with efficiency and accuracy.
- Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others.
- Ability to handle complex problems involving multiple facets and variables in non-standardized situations.
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid parental leave
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Work Location: In person
