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Field Service & Technical Support Technician

SJE -
Ashland, OH

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Job Details

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Equipment service recordkeeping
Email customer support
Technical support via phone
Phone communication
Interpreting technical drawings
In-person customer service
Electronic systems troubleshooting
Electrical schematic reading and interpretation
Industrial electrical systems
Phone customer support
Software quality assurance
Troubleshooting electrical systems
Electrical layout diagram interpretation
Electrical control system maintenance
Technical support via email
Mechanical troubleshooting
Email support

Full Job Description

We are Proud to be SJE!

At SJE, we are more than a company — we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for a Field Service and Technical Support Technician to support our Primex brand. This role will work out of our Largo, FL or Ashland, OH location.

Our Primex brand is a leading provider of control solutions for the municipal and wastewater industries, offering pump control panels, full-featured web-hosted SCADA solutions, and highly complex system integration projects. Check us out at Primexcontrols.com (https://primexcontrols.com/) or SJEinc.com (https://sjeinc.com/)!

The job:

As our Field Service and Technical Support Technician, you will help ensure control system projects are properly tested, started up, commissioned, serviced, and supported after installation. You will perform field startup and commissioning work, troubleshoot installed systems, support aftermarket service needs, and assist customers with technical questions related to hardware, software, controls, instrumentation, and system operation.

When you are not performing field service, startup, or commissioning activities, you will support internal QA testing of control panels and provide technical support to customers over the phone and via email. You will work closely with project managers, engineers, programmers, contractors, end users, and internal teams to help deliver dependable control system solutions and a positive customer experience.

The skills, education, and experience you need:

To succeed in this role, you must have experience with:

Control systems testing, troubleshooting, startup, commissioning, field service, or technical support.
QA testing, panel checkout, or factory testing of control panels or similar equipment.
Electrical and mechanical troubleshooting skills.
Working with PLCs, VFDs, soft starters, instrumentation, or other industrial control system components.
Reading and interpreting project plans, specifications, electrical drawings, wiring diagrams, and technical documentation.
Troubleshooting customer questions related to hardware, software, controls, instrumentation, and system operation.
Providing technical support to customers by phone, email, or in person.
Strong communication and interpersonal skills with the ability to work professionally with customers, contractors, end users, and internal teams.
Managing multiple priorities while maintaining accurate records, case notes, service reports, and documentation.
Working independently in the field while staying aligned with project, customer, and department needs.
Strong attention to detail, follow-through, and customer service mindset.

Answering your questions:

When you are considering a new job, it is normal to have a ton of questions. Here are a few questions we are asked all the time.

What are the hours? Monday – Friday 8:00 am – 5:00 pm. Hours may fluctuate when performing field service duties and during periods of travel.
What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
What benefits do you offer? We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options. Check out our full benefits package (http://www.sjeinc.com/benefits/)!
What is my commute? Plug this address into Google Maps: 12161 62nd St N, Largo, FL 33773 or 2221 Ford Dr, Ashland, OH 44805.

We will answer more of your questions during the first interview. Expect to hear about the next steps if you meet the job requirements.

Why Work With Us
At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem-solving. Join us and become a part of something bigger. Join a company where you’re not just working—you’re building a legacy!

Learn more and apply on-line at www.sjeinc.com (http://www.sjeinc.com/). SJE is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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