Additional compensation may be available based on relevant wealth management experience, securities registrations, insurance licenses, and professional designations.
Please Read Before Applying
This is not an entry-level position.
We are seeking a candidate with a minimum of two years of direct experience working in a wealth management, financial advisory, brokerage, or similar financial-services office.
Candidates with previous experience as a Branch Office Administrator, Wealth Management Client Service Associate, Financial Advisor Assistant, Registered Client Service Associate, Financial Paraplanner, or similar position are strongly encouraged to apply.
The Position
Epic Private Wealth is seeking an experienced Branch Office Administrator to serve as a key client-service and operational partner within our Wealth Management division.
This individual will take a lead role in the delivery of client service while supporting Financial Advisors and helping manage the daily operations of our Richland Wealth Management office.
The position combines client relationship management, Financial Advisor support, account administration, client review coordination, CRM management, RIA compliance support, office operations, and client events.
This is an excellent opportunity for an experienced financial-services professional who enjoys building relationships with clients, staying organized, taking ownership of responsibilities, and being an important part of a Financial Advisor's practice.
Can You See Yourself...
- Delivering exceptional, personalized service so clients feel known, understood, and well cared for?
- Developing strong relationships with clients and becoming someone they know they can rely on?
- Keeping Financial Advisors organized and prepared for client meetings and annual reviews?
- Managing multiple client service requests while making sure details and follow-up don't fall through the cracks?
- Taking ownership of the daily organization and professional presentation of a Wealth Management office?
- Participating in annual business planning and helping turn the team's goals into action?
- Planning and executing client appreciation events, educational workshops, and community activities?
- Identifying when something happening in a client's life may require additional attention from their Financial Advisor?
If this sounds like the type of role in which you excel, we would like to meet you.
What Will Make You Successful at Epic?
Accountability: You do what you say you will do and take ownership of your responsibilities.
Attention to Detail: You enjoy knowing the documentation is accurate, the follow-up is complete, and all the boxes have been checked.
Client Service: You genuinely enjoy working with people and creating an exceptional client experience.
Communication: You communicate confidently and professionally with clients, Financial Advisors, coworkers, and professional partners.
Adaptability: You can adjust priorities when circumstances change without losing track of important responsibilities.
Initiative: You recognize what needs to happen and take appropriate action rather than waiting to be asked.
Technology: You are comfortable working with CRM systems, Microsoft Office, email, calendars, financial-services platforms, and other business technology.
Confidence & Professionalism: You are comfortable interacting with successful professionals and families while maintaining discretion, confidentiality, and professionalism.
Primary Responsibilities
Client Relationship & Advisor Support
- Serve as a primary client-service contact for Financial Advisors.
- Provide professional service through phone, email, digital communication, and in-person interactions.
- Build and maintain strong relationships with clients.
- Coordinate appointments, annual reviews, follow-up calls, and ongoing client-service activities.
- Prepare Advisors for meetings by organizing reports, account information, documentation, and meeting materials.
- Prepare professional correspondence, meeting notes, and client communications.
- Track commitments and follow-up items resulting from client meetings.
- Assist clients with online account access and approved digital resources.
- Recognize client situations requiring Advisor attention and coordinate appropriate follow-up.
Account Administration & Transactions
- Prepare and process documentation for new accounts and existing account maintenance.
- Assist with account transfers, deposits, distributions, beneficiary changes, and other authorized account requests.
- Track outstanding documents, signatures, and client information.
- Maintain confidential financial, estate, trust, beneficiary, and insurance documentation.
- Assist with life insurance applications, documentation, and premium maintenance when applicable.
- Coordinate account-related requests with Advisors, internal team members, custodians, and other approved financial-services partners.
- Provide notary services when commissioned and appropriate.
Client Reviews & Service Management
- Maintain Financial Advisor client-review schedules.
- Proactively schedule annual and periodic client reviews.
- Prepare required information and documentation before meetings.
- Track completed reviews and required follow-up.
- Monitor outstanding client-service requests through completion.
- Help ensure clients receive consistent communication and service throughout the year.
CRM & Documentation
- Maintain accurate client information within the firm's CRM and Wealth Management systems.
- Document client communications, meeting notes, tasks, and service activities.
- Create, assign, monitor, and complete appropriate follow-up tasks.
- Maintain accurate electronic client files.
- Follow established CRM workflows and client-service processes.
- Help maintain complete and accurate records in accordance with firm policies and applicable requirements.
New Client Onboarding
- Coordinate the administrative onboarding of new Wealth Management clients.
- Prepare account-opening documentation and introductory materials.
- Track signatures, account transfers, required documents, and outstanding items.
- Assist new clients with establishing online account access.
- Coordinate with Financial Advisors and other team members throughout the onboarding process.
- Provide an organized, welcoming, and professional introduction to Epic Private Wealth.
Branch & Office Operations
- Take an active role in maintaining an organized, professional, and client-ready Wealth Management office.
- Coordinate incoming client documents, mail, deliveries, and administrative requests.
- Support Financial Advisors with daily administrative and operational needs.
- Maintain appropriate office and client-service supplies.
- Coordinate operational needs with Epic's Business Operations team.
- Assist with maintaining and improving office procedures and standard operating processes.
Client Events & Community Engagement
- Help plan and execute client appreciation events, educational workshops, seminars, and community activities.
- Coordinate invitations, attendance, scheduling, materials, and event logistics.
- Work with Financial Advisors and Marketing on client-facing events and communications.
- Help create experiences that strengthen long-term client relationships.
Wealth Management Compliance & Operational Support
- Support the Wealth Management team in following established operational and RIA compliance procedures.
- Ensure client documentation, account requests, transactions, and communications are handled according to established policies and procedures.
- Maintain complete and accurate client records and required documentation.
- Coordinate with RIA compliance and operational resources when additional documentation, review, or approval is required.
- Protect confidential client information and follow established privacy, cybersecurity, recordkeeping, and communication requirements.
- Assist with compliance-related administrative requests and documentation reviews as appropriate.
- Complete required firm and regulatory training.
- Perform only those activities authorized by the employee's role, registrations, licenses, professional designations, and firm policies.
Regulatory supervision and compliance oversight remain the responsibility of the firm's designated supervisory and compliance professionals.
Qualifications
Required:
- Minimum 2 years of direct wealth management, financial advisory, brokerage, or comparable financial-services experience.
- Experience supporting Financial Advisors and servicing client relationships.
- Working knowledge of financial-services account administration and workflows.
- Experience handling confidential financial and client information.
- Strong organizational skills and exceptional attention to detail.
- Excellent written and verbal communication skills.
- Ability to independently manage multiple priorities and deadlines.
- Strong computer and technology skills.
- Professionalism, discretion, integrity, and commitment to confidentiality.
Preferred:
- Previous experience as a Branch Office Administrator or Financial Advisor support professional.
- Experience with Redtail or comparable financial services CRM.
- Experience with MoneyGuide or other financial-planning software.
- Experience with an RIA such as Cetera, Adviceworks or Advantax.
- Notary commission or willingness to obtain one.
- Bachelor's degree or equivalent professional experience.
Licenses & Professional Designations
Financial-services registrations, licenses, and professional designations are strongly preferred and may qualify candidates for expanded responsibilities and additional compensation.
Relevant credentials include:
- FPQP®
- SIE
- Series 6 or 7
- Series 63, 65, or 66
- Life & Health Insurance License
- CRPC™
- CFP® or progress toward CFP® certification
- Other applicable financial services credentials
Compensation & Benefits
Starting minimum wage: $28.50 per hour
Starting compensation may be higher based on directly relevant wealth management experience, securities registrations, insurance licenses, and professional designations.
Success in This Position
Success means becoming a trusted operational partner to our Financial Advisors and a trusted service resource for our clients.
The successful Branch Office Administrator anticipates needs, maintains accurate documentation, communicates professionally, keeps client commitments moving forward, and follows through without requiring constant direction.
You should take pride in knowing that both the Advisor and the client can depend on you.
About Epic Private Wealth
Epic Private Wealth is a boutique financial services firm providing Wealth Management, Financial Planning, Tax Advisory and Preparation, Accounting, and CFO Services.
With offices in Washington and Arizona, we serve successful individuals, families, professionals, and business owners who value personalized advice, proactive service, and long-term professional relationships.
Our collaborative approach brings financial professionals, tax professionals, and accountants together to help clients make better-informed decisions across multiple areas of their financial lives.
At Epic Private Wealth, we believe exceptional client relationships are built through professionalism, integrity, accountability, attention to detail, and consistent follow-through.
We are looking for professionals who want to become an important part of our clients' experience, contribute to a high-performing team, and continue developing their careers within the financial-services industry.
Epic Private Wealth is an Equal Opportunity Employer.
Pay: $23.50 - $28.50 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Our Wealth Management Client Service Associates are responsible for onboarding new clients, coordinating account openings, facilitating asset transfers, maintaining accurate CRM records, and ensuring compliance with firm and regulatory procedures. What experience do you have performing these responsibilities, and what makes you the best candidate for this position? Please provide specific examples.
- This position requires exceptional client service, strong organizational and communication skills, a willingness to learn financial planning, and the ability to support wealth management advisors while working as part of a team. What is it about this position and your background that makes you believe you are the best candidate for this role? Please provide specific examples.
Work Location: In person
