customer support representative

customer care specialist

cad designer

business development manager

technician

Össur

Typical day at work. Starting off with my handheld computer, I would take usually tougher or larger orders. Check if we have an priority orders that have an overnight or 1 day type shipment required. You your business or company is only as strong as your weakest link. I trained a few receivers under me and I taught them ropes pretty well. I believe efficiency is key, never rush, but don't go slow. Double your work, and work well enough to keep your work consistent.Work is not a place to hang out and "Chill" but that does not mean it cannot be fun. You can always have fun, crack a joke or two, as long as it;s professional and as long as no one is offended and the work is getting done, efficiently. A great work environment is EXTREMELY important to me. That means, no stress people get along and avoid drama. Do not isolate, but keep to yourself if you must! As long as you stay busy with your work, there are no hard days at work. Also, if your efficiently working at a good pace, doubling checking, then your job will be enjoyable as long as the atmosphere is professional.

Overall, the product is well intentioned and it's wonderful what we are doing.  It's the 'How', which is the problem.  From the top, Executive Management really doesn't understand how to manage.  Their are some exceptions without a doubt.  The company will simply doesn't understand how to be effective.  At foothill ranch, their are a few Icelandic rejects, which for some reason, have the ear of the home office, these toxic individuals have turned out to be a real detriment to the company, but no one sees this.  No one also is willing to fight them, to do what is right, rather then what keeps, they personally, looking good.  As if we do not have incredibly capable people in the USA to easily excel!  The overview, is the company, as long as the prosthetics side does well, will continue to be a toxic environment. The really great people have come in, tried to make change, and get pushed out by those that really do not want to expose their own inadequacies.  Sad!

This WAS an awesome place to work until a large corporate company from Iceland  bought out this family based business. The previous CEO made it feel like you were part of a big close family. The co-workers are all friendly and work as a team. Unfortunately that  culture left when he did. There is no gray area- it's black or white. If you enjoy working in a micro management environment,  and you're a "yes" person, you fit in just fine. There are less than 25 close knit employees in this location that handles custom prosthetics. Management from California corporate which has over 500 employees whom handle off the shelf items attempts to put everyone in the same box.

I loved working at Ossur. The mission and purpose of the company is admirable and most of the people are friendly and supportive. That being said, my supervisor was more of a performer than a personal development enabler. There were times where they were unable to train properly and this particular person had gone through 3 other people in my role before I entered into it. 
There is a clear correlation between the amount of people cycling in and out of the role and the management technique employed by the supervisor, but it goes largely unchecked by the superiors due to the supervisors high performance capability.

I'm new to Ossur.  I've had a great experience so far and this company culture is like no other.  The people here are extremely collaborative and are open to new ideas. This company invests in their employees on the long term, and you have the opportunity for advancement. Very open concept feel, everyone is extremely helpful and happy to be at work. This environment promotes the team and the managers are great mentors.  This company values hard work and lives by their mission.  If I was asked to refer a friend,  I would not hesitate to refer them.  

I think what I like most about this job so far is the culture!

mornig: open up emails, see important messages from production or managers.
receive and inspect materials,release to production, complete documentations. verify second operation and final parts. according to company specifications and procedures. input information in the database.

I learned about documentation and procedures.
I had an excellent profecional relationships with my peers and co-workers.
Hardest part of Job? nothing related to work.
the enjoyable part was to solve diferent problems every day, and customers satisfaction.

Driving around and engaging with customer to solve problems and increase business is both engaging and fun. I learned that I did not see myself as a sales rep long term but the culture of the company was always supportive and encouraging. Management is excellent and expectations are reasonable. Workplace culture is supportive, but remote employment is not for me. The hardest part of the job is that it's sales and a difficult couple of years with Covid/regulations made entry into your customers business harder. The most enjoyable part of the job is making impactful relationships with your customers.

I have been with the company for over 10 years and received multiple promotions and infinite opportunities. Working in a competitive and fast paced healthcare market isn't for everyone but the return on your efforts to help people get and stay mobile and continue life with less limitations is hard to put a price on

people roam around alot easy going.
working hard gets you know where @ Ossur
line leader is hard working and treats me like a person, upper management need better people skills.
co workers come to work with less than good engery.
hardest part of the job is to stay focused on your work with all the distractions of the freedom other coworker seem to have.
most enjoyable part of job is the closeness you can have with your line

Poor middle management ruin the company. No room for growth unless you are a man or a serious brown noser. Not rewarded for good work unless you are a brown noser. High turnover rate. The most enjoyable part of the job is the company Christmas party with open bar, also going home. Culture is a mans world with catty women tearing each other down. Only sales people matter.

Top Job Titles	Average Salary
Customer support representative 4 salaries reported	$19.27 per hour
Customer care specialist 6 salaries reported	$21.68 per hour
Cad designer 2 salaries reported	$26.18 per hour
Business development manager 1 salary reported	$75,859 per year
Technician 2 salaries reported	$22.18 per hour

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