distribution associate

customer service representative

shipping and receiving clerk

associate

receiving associate

1-800 CONTACTS

This company sells you a dream day one like
Most jobs , base pay is $12 with the opportunity to increase in incriminates of $2 up to $18hr but here’s where the fun starts going from the bottom up

The work environment is very highschool so you won’t feel comfortable working here unless you can identify with a lifestyle of non urgency or unprofessionalism 
And there is blatant favoritism that will not change 

On the supervision level some have become very comfortable where they are so there is little to no help from them when the work load increases ( not all supervision but if you do decide to go for this job it’s very easy to see ) 

On a management level nothing is taken seriously , complaints go unheard , suggestions get ignored 

Metrics of incentive pay are completely broken and there are ways to work around them which is how most of the company favorites are able to achieve them but SOME management and supervisors will do their best to present obstacles in front of the remaining employees to ensure they are unable to maintain a solid income 

As for COVID 19 
The DC was hit hard and to this date 3 people contracted the virus either inside or outside of the facility which they’ve kept extremely quiet ,sanitation has been mediocre, they do have an outside company spray but only common areas where associates spend their breaks and not in working areas where you will spend a majority of your day 

There are 2 separate shifts if your on mornings getting up is terrible but you will get out on time , but if you work nights they will work you to the bone so please ignore the job listing stating you will be getting out by 10pm because that is a complete lie 

In summary this job is a job so if you are hungry for money and have no other options get in and make your money but if you have dreams of advancement or long term employment with this company your wasting your time 
The benefits are great and you will meet some decent level headed people but it’s not enough , they claim to care about the associates but you are nothing more then a number or body 

Management and supervision are not held to the same standards or metrics as shipping and receiving associates and will continue to make money off your back regardless 

Training for this job comes from trial and error with some assistance from associates but coming from the company you are told to just move faster , 

In truth there is other money to be made so DO NOT get comfortable here DO NOT have high expectations of your work environment DO NOT take on extra responsibility because it will go completely unnoticed and you will be taken advantage of 

What is the best part of working at the company?
Honestly, there really ain’t too many good parts about working there. Management stay playing favorites, communication is all over the place, and half the time you feel like your hard work don’t even get noticed. The people cool sometimes, but overall it just feels stressful more than anything.

What is the most stressful part about working at the company?
The most stressful part is dealing with management changing things every other day and expecting everybody to just figure it out. You barely get any support, people call out all the time, and then the workload falls on whoever actually shows up. They say it’s about being a success advocate for customers, but honestly it just feels like straight sales pressure all day. Feels like no matter how hard you work, it’s never enough.

What is the work environment and culture like at the company?
The work environment honestly feels pretty toxic sometimes. Everybody stressed out, management always on people about numbers, and there’s a lot of favoritism depending on who cool with the supervisors. They talk about teamwork and helping customers, but most of the culture is really just pushing sales and hitting metrics. Morale low most days, and people burn out fast because it feels like the company care more about performance than the employees.

What is a typical day like for you at the company?
A typical day is mostly nonstop calls, dealing with upset customers, and getting pushed to hit sales goals even though they say the role is supposed to be about helping people. Management constantly checking numbers and adding pressure, so it gets stressful real quick. Half the time you doing extra work because people quitting or calling out, and by the end of the shift everybody just drained, bro.

Working at 1-800 Contacts was my first real job, working full-time hours. I worked 3 separate positions during my year and a half there, and I felt that they did great at training their employees for each position. I had 3-4 different managers and I absolutely loved each of them, and my coworkers will be lifelong friends, including my husband that I met there. Their culture is great, and they have hundreds of on-site benefits. Because they have so many benefits I feel like it took away some from your pay, so you didn't always feel properly compensated. My first 3 months at this company I absolutely loved my job, and I found many other people working at the company agree, that after those first 3 months you hit a rut. It is still a call center, and working in a call center was not my passion, so even with the great culture, the job could be exhausting and repetitive. You have a decent amount of freedom on calls and you are monitored in sales and quality only, with only 1-2 things that you are required to say on calls. Weekly one on ones with your manager, and monthly meetings. Not a lot of room for growth in the company because once someone moves up their way from the call center they don't leave. They do however promote hiring from within, there's just an insane amount of competition. High turnover just because of people quitting for other jobs frequently, if you are smart and actually do your job, you won't get fired. Great PTO system, flexible for students and moms. Option to work from home after getting approved from your manager.

Don’t make the mistake of wasting your time like I did. This was the worst company I have worked for because they promised so much and are not able to deliver and when they mess up and do something wrong they block you from the phones so that you can’t keep calling trying to get an explanation. I was fired The day after receiving an award for being one of the best on my team because my manager was threatened by me which is not some thing that should happen in the workplace. My manager even went as far to have a random person above me that I had never met fire me so that she wouldn’t have to do it. Cowardice in the workplace is not fun. Three of my teammates are trying to leave right now because the amount of stress that is put on you to complete your goals and if you don’t you get in trouble. You constantly have to use personal codes for work related things to keep your stats high so they basically expect you to have an incredibly unrealistic home to work balance life. My schedule ended at 11 pm every day and I didn’t finish until close to 1 AM on most days and you only ever get recognized for the minor mistakes that happen even if you are the best on the team. This company needs to stop promoting so many positive things especially when the motto they have is “under promise, over deliver”. 1-800 contacts over promises and under delivers on 99% of occasions. do your research before getting conned into working here. 

The bad: My entire training class quit within six months. One of the reasons is that we were told the position was a Support Desk role where you’d help customers navigate the website via chat. We were all surprised when we started and they gave us sales quotas that we HAD to meet to be able to make our bonuses (keep this in mind i’ll bring it up again later).

The starting pay as of right now is $15 dollars an hour for Chat rep - depending on your situation this is either fantastic or not a liveable wage - but the company assured you that YOU are in control of what you make. They have an awesome bonus structure! All you have to do is:

Make sure that your Sales per Chat average out between 70-80 dollars 

Have your chats randomly scored for quality by a group of nameless faceless employees

Make sure your availability is at a 90% or higher

Now on paper this seems doable - but its agonizing actually trying to work through it. Especially when your managers are pressuring you to break corporate policy to make sales. 

Not only that - if you have a disability and you make that known there is NO support. You will be fired for using to many sick days if you have a disability. Even if you provide the paperwork.  

The good: SOME (and i mean SOME) of the people. I had a manager that was great before I quit and most of my coworkers were awesome.  We all knew we were in a tough situation and we felt comfortable talking to each other about it - it made the days easier.

You can get amazon gift cards sometimes ig 

The pay here is very little. in my interview i was told the average employee makes $18 an hour with their bonus structure. but, their bonus structure is almost impossible to hit as you realize the job is customer service and not sales related. Sales do happen, but i would say those are maybe 3/10 calls you take. You make zero commission on your sales. Transferred over to chats as being on phones for four months burned me out as their stats are almost impossible to hit, and chats are even worse. you’re expected to assist three customers at once, which shouldn’t be to bad but you have 30 seconds to respond to someone until it hurts your stats. try responding to three people at once in under 30 seconds when their questions are complex, it’s almost impossible. not to mention you have more of a workload on chats but your pay is the same. It’s really hard to get raises here. the company sends out surveys but they don’t listen to what people actually request (better pay) and they hold meetings just to tell you how good they are profiting. which is wonderful, i’m glad they are succeeding. but you don’t get a cut at all. no christmas bonus either, i was lied to about that by my trainer and interviewer. they mostly just brag about their money and give you a ‘thanks for all your hard work’ and that’s it. 

the good thing about here is their eye insurance, that’s incredible. you get a generous discount even though it is capped at $1,000. but it’s better than nothing. you can enter in to win raffles but i’d rather be paid a livable wage. 


Management is awesome and it is easy to move up and get promoted if you work hard. The stats can be very stressful but you get good bonuses if you can keep up with it. Also has great benefits and they make you feel like you matter . You can also work from home if you are doing well with your stats. Extra pay on sundays. They also like you to feel like you can approach anyone including upper management like the call center director and ceo so offices are glass and when the door is open you are welcome to go chat or ask questions. They also do summer parties and drawings. They were also amazing during the pandemic, making sure they took care of the employees and customers. They run the company by considering if you have happy employees you'll end up with happy customers. I would recommend it to anyone unless they have extreme anxiety/social anxiety. It really is one of the best places to work. My mom worked there for 10 years and absolutely loved it, I worked there for almost 2 years and only left due to health issues. They also work extremely hard to accommodate you if you do have health issues, I had to leave because mine got too bad to work at all. 

Great company overall, and maintaining company culture is top priority. It's not 'just another job' and you won't last long if you get your foot in the door with that mindset. Some cohorts may lead you to believe that the incentive structure is too demanding and restrictive on personal earning potential. That's not the case, however, because decent hourly incentives can be accrued right from the start. You'll be quite impressed with all the little things the company goes out of their way for in order to create a happy, positive work environment. Pay 'could' be better, but the company does a good job of showing that pay isn't everything.

I have worked here for almost 6 years now. A lot of changes have happened requiring more work, yet when we inquire about higher pay we are met with “TownHalls” that center focus on how much money we made the company and a tie in on how we are delusional for thinking we deserve higher pay. One of the most crazy ones we had to date was them telling us to get a job at TacoBell if we wanted the base pay we were asking about. ($17/hr).  To earn pay raises you have to meet metrics that can be manipulated. You are not customer service reps, you are sales agents. There a handful of amazing managers but majority lack any leadership skills. I have lost a lot of coworkers due to them speaking up and against management. This is a right to work state so they can and will fire you for anything they deem fit. This company is amazing when you are are in management. We used to get incentives and amazing benefits. That has all come to a stop. Even the work parties have gone from renting out an amusement park, to a local aquarium with a few food trucks and side activities. 
The past 2 years they have really turned into a greedy, money hungry, meet your numbers or else-kind of place instead of the family oriented, compassionate, and honest company. I stay because I have to, not because I want to. Coworkers are amazing, you’ll definitely leave with a new best friend. 

They over-hired. The amount of "faxes" in the queue kept getting smaller and smaller everyday. When I first joined there was about 5,000-7,000 faxes to work through each day. It was enough to keep busy and productive for the whole shift. During the following six months they just kept hiring new employees to tackle the faxes until it got to the point where there were only about a 1,000 faxes in the queue when my shift started in the morning. That was maybe enough to keep busy for about two hours. This isn't bad for a work load, but the management still expected you to keep busy as if there was still 5,000+ faxes in the queues all day. Pointless projects for the agents to do that weren't part of the job description were created and feedback about these "projects" were ignored.

Turns out that there had been a mistake made by HR personnel in terms of company growth and that was why they kept hiring huge amounts of people even though there was no work to do. Instead of trying to fix the problem, or notifying employees of the mistake, they just kept the same stat requirements and "picked" which employees were to be fired by increasing the amount of pressure to keep up with the ideal of a perfect compliance agent until the agent couldn't do it anymore and they left or were fired.

Top Job Titles	Average Salary
Distribution associate 24 salaries reported	$22.25 per hour
Customer service representative 3 salaries reported	$18.33 per hour
Shipping and receiving clerk 3 salaries reported	$21.50 per hour
Associate 5 salaries reported	$15.00 per hour
Receiving associate 1 salary reported	$17.00 per hour

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