truck driver

forklift operator

operations manager

assistant operations manager

driver

1-800-PACK-RAT, LLC

They lie directly to your face about the hours you will actually be getting to work. 1800 pack rat corporate has a deal with all managers if they keep their drivers under 40 hours a week they get bonus pay. Corporate also told their drivers there will be absolutely no raises or bonues for them this year because of high interest rates and the home buying market isnt doing good. They currently only have 20 hours max for the full time drivers they currently have. They are hiring more drivers because the turn over rate here is insane! also they only have 3 trucks of which only two are barely operational. If you want more hours they make you drive for the sister company zippy shell moving you're probably thinking wow thats good actually its not because the vehicle they want you to drive is just as broken as the pack rat kenworths. If your looking for a good driving job steer clear of 1800 pack rat. During your interview they will ask you if you can work 60-70 hours a week which breaks down to 14 hours a day, 11 driving and 3 for pre/post trip and paper work after your day is over. Honestly after training because of having to share a truck with another driver they will only give you maybe 20 hours a week. (You will drive 6 hours and have to return the truck to the warehouse for one of the OG drivers to then use for the afternoon deliveries) You only get paid on the 15th & 30th of each month. So if you get hired..your required to do 25 touches before you can go out on your own so you'll be chauffeuring your trainer around until those are completed so when your first hired you will most likely work everyday unless the truck your driving breaks down which happens far too often. So really think about it..as a cdl holder are you ok not getting hours, are you ok with not having enough money to pay bills on time? If there trucks break down and are offline your still not getting paid. 
The manager is a good one, however the company is a joke they would rather fill the corporate offocers pockets than keep their drivers working, making money to support their families and your work/life balance is only good when your not working because they expect you to give them all of your time from 6am to 8 or 9pm and repeat when they have the work, and their trucks are operational. This definitely isnt a 9-5. They have guys who wanna work the long days but continue to get shafted by corporate. They will NOT give you any Overtime! Once you get close to 30 hours they pull you off the road and sit you out & when you give your notice they ask why... duh good truck drivers drive not sit around. This is a good job for a retiree who wants full time benefits with part time hours. If you want guarantees with this place print them out on paper and have both managers sign off on them and hold them accountable when they don't come to your table! Otherwise everything they tell you in your interview(s) is simply just lies. Blowing smoke up da butt. 

● took inbound sales and service calls
● learned the moving industry is not good and people are very self centered
● Management was great
● workplace culture was decent
● Hardest part is  when they switch you to do a hybrid position and you still take in more sales calls than service calls (they say the service helps with talking on the phone). For the people on the phone... they are entitled and will act like they own you because someone else talked them into one of the most expensive moving services (without the movers) thats available right now 
● Another extremely difficult part of the job is the "QA" score you have to follow, sales side I understand but service side, you can tell when someone has called in multiple times. They still require you to say the same things over and over again. Customers have even expressed frustration with this while I've been on the phone with them, thankfully like I said supervisors are pretty laid back but it does get seriously repetitive and also just starts a call off bad if they are calling in about something that the facility did. Imagine you have your life in that container and the driver can't deliver your container for multiple days due to "unforseen circumstances". Those customers don't want to hear the same script over and over. 
●Minimim 5 min call time, some customers just call in for an eta but once again back to the previous point, we have to follow the QA score and waste time when there's 40 people waiting on hold
●you take a week to learn the scripts and everything you can about the company then they put you on the floor, If you're a sales agent you have to keep a 30% conversion, on top of keeping an above 85% QA score, if you follow the script, they come at you and say hey try and change it up a bit, but if you don't hit all the points on the QA sheet you're gonna get introuble for not hitting those points, it's a lose lose for most people.
 ● very relaxed Management, allow most employees to work from home 

I started work in 2020, shortly before the Covid-19 lockdown. I worked at the company as a Customer Service Representative for roughly 1 year. Every day, my job was to answer calls and help customers to schedule delivery/ pick up of containers and answer any questions the customer may have regarding the container. The company trained me for about a week before putting me on the phone. It took me about a month before I truly was comfortable on the phone, and during my time I had to constantly ask Resolution Agent questions. Unfortunately, RA's were often busy so I would wait for 5-10 minutes trying to get ahold of an RA, causing the call to be longer than needed. Customers were constantly calling especially during the summer months so we are constantly busy. So many calls coming in at once every day was very tiring and stressful in the long term, so I wound up getting burnout quickly. The managers I had did a good job encouraging me and answering questions when they had time to answer my questions. I also got to meet and speak with the CEO of the company on several occasions, and he did a great job taking my concerns seriously and encouraging me to speak with Higher management regarding my concerns. Overall, the job was very busy and often stressful and has a high chance of burnout, but I enjoyed the people I worked with including my supervisors.

This company is a joke in and of itself. Management is trash. The hire ups legit sit around and laugh with each other all day. They told you you could work from home? Good luck with that because it won’t happen, if it does you will get called back into the office the same day you go home. Agents are NEVER notified if policies change so you’ll just get marked off on your QA scores even though no one told you something changed. Then they will yell at you for having a bad QA score. The facilities are horrible, constantly having truck break downs or employees calling out, which causes customers units to be rescheduled without notice to them, so they call in and yell and curse you out for it, the facilities never get any of the blame, maybe if the facilities weren’t trash then there wouldn’t be so many angry customers calling in. Agents get all of the blame for everything and the hire ups and facilities never get in trouble for anything. Oh and if you have informative feed back you want to share to help better the business? Well good luck because the hire ups don’t care at all. This company does not care about its employees what so ever. Take it from someone who has been here for many many years. This company has caused me so much mental health issues it’s not even funny. Save yourself the depress!on and anxiety and do not work here. 

A day in Packrat: punch in, get on the phone, handle business. clock out, get paid. If you can learn and retain the simplicity of the product and procedures, and you have the willingness to do well, you CAN progress in this company. I have been in 2 different departments, Sales and Customer Service, and I was promoted to an important position in Customer Service that I earned through hard work and commitment to the job. As long as you keep management in close-contact to you, rather than avoid them at every chance, this job is a cake-walk. The workplace environment is second to none, both friendly/laid back, yet professional. Hardest part of the job is talking to a customer who refuses to understand the product and just wants service-for-nothing. The most enjoyable aspect of this job is the paychecks, without the bruises and scuffs of having to do manual labor, or the need for out-of-pocket expenses for out-of-the-office equipment. Everything that is needed for the call center is provided to you, you just need to bring your A-game, same for ANY OTHER JOB. You do get out exactly what you put in, so you put your best foot forward, you WILL grow and progress with this company.

The poorest management I have worked for in over 25 years in the industry. It was always unorganized, but I could deal with that. Over the last two years, there's been some pretty big changes in management and structure. Now, during "peak season", they hire anyone with a pulse. They make us work 10 to 12 hour days, but the upper management leaves at 5pm (and take an hour+ lunch every day). We can only take 30 minutes or it's a write up if we're late. They have set it up to make it very difficult for anyone to make consistent money. If you take a few days vacation, when you get back, you'll have a bad shift (nights and weekends), and you will have to earn your way back to getting good calls. During the slow season, they fire several people to get staffing to a minimum. I worked there over 5 years, and saw this cycle over and over. When I first started, they were a small center in a garage. It was unorganized, and benefits were bad, but the friendly atmosphere made up for it. That's all changed. Now, you still have a lack of organization and expensive benefits, but the militant environment from larger call centers. You can count the people on one hand that have been there more than a year.

Management is horrible from local managers to regional managers.  Trucks are not repaired quickly.  When trucks are down which is often you get sent home with no pay.  When truck are up managers expect 12 to 13 hours of work from drivers with only a 30-minute lunch break.  Trucks working lights don't work so at night when you are in a dark poor lighted home or business and you're backing up you only have brake lights to assist your view.  It's been over a year working lights on all trucks not working.  Safety will fire you for any reason, no management backing so if you take a chance and fail and cause damage you're done. Drivers get along.  Customers are the best part of the job, taking care of them is great, however company makes that very difficult at times.  I have learned that this job not a good one.  Think you can make the difference managers will use you then get rid of you like all the rest.  Very high turnover.  No raises this year is all you will hear but managers continue to get bonus.  Equipment for picking up containers always inadequate at time having to figure out workaround to get job done.  

I have been fortunate enough to occupy several varying positions during my employemt tenure. In Sales, Service, Trainer, QA  and Management. My experience has been consistently, positive. I believe we are managed with a sincere arc towards fairness, ethics, and enjoyable work culture. I have fostered many genuine friendships.
 Due to our seasonal nature it can seem to some that they are expendable. I have felt valued in and out of season. When packrat has erred, they have taken steps to rectify and have apologized. That is meaningful to me.
 The reality is that personal work ethic is a challenge for some. However, it is a key component to enjoying work. I find that packrat has often rewarded those demonstrating self initiative and proficiency, and in equal measure have terminated those lacking in such character traits. In short, I have earned what I have achieved and any employee with the same attitude will have the same experience.

This place is an absolute joke. No wonder their turn over is extremely high. I started here as an inbound sales agent taking ONLY Inbound calls. Pay is terrible and they find any reason to keep your commission checks or reduce them. Calls come in constantly and you’ll take about 40/80 calls depending on a day. You get a lousy 30 min for a lunch after working almost 10hrs. You have to lie and upsell customers telling them dishonest information. If you need any kind of assistance wait at least 30 minutes for an answer which means keeping an already irate customer on hold. Once you do “advance” you’re supposed to get a Dollar raise. That will never come and your commission will not change either. They will add you to do Outbound calls which means your calling folks that didn’t book asking them why they didn’t book. They push you into “New Skills” which means another Dollar raise but again it never changes or happens. 
Do not even waste your time applying here or trying to work here if you wanna make money. You’ll make maybe $300 a week if that and that’s working 45hrs a week. 

When you start, you're told there's room to grow and you're valued. However, after a few weeks, you realize this isn't the case. Promotions often come with lower pay than you'd make as a tier-one agent, especially with the overtime and holidays required. Despite receiving compliments, management often speaks poorly of employees behind their backs. There's a high chance of being let go during the winter, which they call "seasonality." Management tends to prioritize saving money over employee well-being, with no condolences offered to those experiencing personal tragedies. Policies remain unchanged due to cost, and upper management is mostly male, with no team-building for lower-level staff. Once promoted, don't expect a raise, and pay cuts may happen. If you're not into craft beer or football, moving up can be difficult. You'll likely earn more working elsewhere, and there's no maternity or parental leave. Sick during busy season? Be prepared to be let go. The work-life balance is poor, and the job itself can feel morally draining.

Top Job Titles	Average Salary
Truck driver 233 salaries reported	$23.86 per hour
Forklift operator 53 salaries reported	$19.97 per hour
Operations manager 22 salaries reported	$65,795 per year
Assistant operations manager 13 salaries reported	$57,462 per year
Driver 26 salaries reported	$20.15 per hour

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