sales representative

sales consultant

entry level sales representative

inside sales representative

tax preparer

1-800Accountant

You'll find out quickly that what they say and what they do are very different, and it's very confusing at first until you realize it's meant to be confusing. They will have you running in all directions. You work more hours than you are paid for and you're required to be 30 minutes early but you can't clock in early. You will work pass quit time but you have to clock out even though you're still working. They will tell you they have Flex Time and may stay clocked in for overtime according to each sales manager's preference. Favoritism is huge, they constantly move the goal posts, and be real careful what you share of your personal life because they will most definitely use it against you in creative ways. The management team experienced an overhaul in 2022. The CEO's messages don't match what actually happens. This trickles down to the new positions that have been created this year. Their behavior doesn't match their words either and they can surprise you by getting unnecessarily harsh, aggressive and deflating. Performance doesn't matter more that the micromanaging and favoritism. There's an algorithm that was put into place this year and actually fights against top performers. They also seem to be bringing new hires in at a base rate with a 4% commission for longer. It seems shady. Always way to hold you back, hold you down. You can only keep the book of business you create for two years and then it goes to the company. On and on it seems to get worse. The company just goes through people fast. You're a number. That's all. You're temporary. The client retention is bad and so is the employee retention. It's a shame! 

I don't know where to begin. I was deceived on my way in. Wasn't told I'd have to work 55 hours a week (including minimum 3 hours on a Saturday) during the tax season until the day I started; entitled to comp days in lieu of overtime pay, but that changed after the tax season and was now based on a "review"; promised training but never got it (but plenty of excuses); hired to be a tax accountant, but did mostly tax consultation (in a call center environment) for which there was no training or tax research database to refer to for tax questions nor access to IRS bulletin or authoritative literature; not trained to address random tax questions from around the country; consultation calls were scheduled for you ahead of time often back to back at thirty-minute intervals; never told bookkeeping was part of the job nor payroll; never provided any supplies since the only concern seemed to be fulfilling sales calls; asked to refer clients to bank for which the company has a partnership with no mention of additional compensation for the tax accountant turned sales person; had to work on tax returns in between consultation calls and follow-up with clients; low morale overall probably because everyone else had been duped too and now had no way out of the job; had seen five people resign and two released within three months; had not seen anyone hired during that time. The "perks" of free soda, treats and wearing jeans daily do not make up for being deceived and burned out in every way.

I worked in Customer Service, which itself is funny.  I was given a band-aid, while management decided to hold the pistol.  This company is all about money, they even just removed partial refunds after 30 days.  Tracking calls was done on one of half a dozen excel spreadsheets, as there is no proper program in place.

I listened to several sales calls.  They were pushy and sold products not needed at all just to secure commission, like loan agreements.  The tactic was to start selling the highest cost package and convince the potential new client they had a deadline for a tax filing status which does not exist, per reputable accountants that work there.

They've already been litigated for COMPLAINT FOR PERMANENT INJUNCTION AND OTHER EQUITABLE RELIEF cases initiated by the STATE of FL and NY and the Federal Trade Commission!!  That is not an allegation, just search on the internet and it is easy to find.  They have changed names a few times to throw people off the trail.  Yes, I brought up the poor sales tactics to management on more than one occasion, and was told to leave it alone and focus on customer service.  

I will say some... some of the accountants I worked with were genuine and cared about helping people, but on the other hand, the office is very verbally negative, which outweighs the positive, about interacting with clients...  their job.  smh.  

Management has each others back at the expense of the clients and are probably getting paid handsomely for it.  Another CSR I worked with has also quit recently and their most tenured CSR is leaving after tax time.  Not a good place to work, unless you also do not have customers as the highest priority.

I've worked at 1-800Accountant for several years now and in that time 1-800Accountant has acquired a company, and been acquired by H&R Block, and there's been a lot of growth and change. 1-800Accountant clearly cares about their Employees, and it's obvious in the way people are treated! The other companies I've worked for in the past don't even come close. The COVID-19 response was particularly impressive, and nobody was laid off which was a relief in such a hard time. I also really like that they've kept the office available to people instead of just making everyone work from home, because I like having the choice to go in. There's a lot of autonomy and you need to be ambitious and self-driven because no one is going to be watching over your shoulder and telling you what to do. There are so many learning and growth opportunities, and you get to be the one to take them. People are supportive, friendly, and really smart. 

It was rewarding at first learning tax and accounting fundamentals for small businesses. I luckily had a previous background in sales so I caught on quickly. If you’re brand new to sales, the training is short lived and on going coaching is… there is none you either sink or swim. Not to mention they are CONSTANTLY making these little pointless changes whether it’s to salesforce platform, the scripts, templates… I have never worked for a company that makes as many pointless changes as this one did. What is sad is the changes and improvements that do need to be made they completely disregard. 

It is very repetitive daily as you feel like a robot doing sales consultation one after another. If you aren’t doing that you are dialing constantly or answering the phone to angry clients or people wanting to cancel. Also they monitor all activity like a hawk and management will continually be on you to perform and to hit your KPI’s. Your shifts are 9-6 but they expect you to try and work as late as 9 pm. This job is 100% commission after the first 90 days when you start off with a very small base pay.

There isn’t much room for growth, you start as a sales rep and you’ll likely leave as a sales rep. Also good luck trying to get time off. 

- Unparalleled culture. - Transparent, human and inspiring leaders. - High growth FinTech = big opportunities if you want to take initiative and go after them. - Everyone checks their ego at the door; people here are bright and humble. - Pretty sweet office with great perks like free food, beer, rec room, rooftop patio, etc - Risk is a top-notch team with some serious and diverse talent. They have many fraud experts and are constantly beefing up their capabilities. - Engineering & Product provide great support and build reliable internal tools. They were understaffed at times but delivered quality work. - Data, BI, Analytics teams also make themselves available to you and are valuable partners. - Monthly town-halls that provide insights into company performance, offer recognition to top performers; and bring you closer to the company's mission and your peers. Not to mention lunch/dinner is provided by the company. Bottom line, everyone @ 1-800Accountant is top talent in their respective fields and 1-800Accountant invests a lot into making it a unique and special place to work.																				

I absolutely love working for 1-800Accountant. This company truly cares about their employees and is always trying to do fun things with reps and advance our knowledge. The room for growth is visible and the opportunities are endless. I work in the FL office and everyone is so friendly and genuinely cares about each other and encourages each other to do better and grow. The management staff here is great. They are constantly trying to improve things and learn from their growing pains. Like any growing company, they do experience challenges, but they take them well, and as I stated, grow and learn from them. It is definitely different than any other sales job I have ever had, but the potential to earn good money is HERE. If you are a hard worker, dedicated, honest, fun, and like to learn and grow then I'd recommend 1-800Accountant. Oh and they have a PING PONG table :)

What is the best part of working at the company?
This company offers a good a concept which is tax prep and assistance for clients in virtual setting . The company is very financially successful, this much is evident

What is the most stressful part about working at the company?
Management keeps changing , policies keep changing, morale is low , turn over is high, employees are not taken of  not motivated or appreciated. Hours long, stress is high, people are very negative. Poor leadership.

What is the work environment and culture like at the company?
not very engaging, lots of negativity, Management inconsistant, very high turnover. There are occasional employee parties , but this does not make up for all the continued stress

What is a typical day like for you at the company?
Client appointments all day everyday, lots of virtual paperwork, hybrid work schedule, long hours during Tax season but that is normal for accounting firms

It's been a great experience to work here. The coworkers are friendly and helpful. I can always find a solution to the problem when I seek for helps. The working environment is relaxing. Free sodas, snacks and fruits, save some money. Like most companies, there are training all year around. If you want to build the skill, it is definitely a good place to go. The busiest time is the tax season, and we need to work more hours, which, I believe, is very normal for all accounting firms, after all IRS deadline is there. I learnt a lot during the tax season, because I gonna deal with different cases, which make your job not too boring. The off tax season is not busy, regular working hours. Some basic accounting works, follow up with the clients, prepare for the coming tax season. In the summer, I only work half day every other Fridays. I really appreciate the opportunity to work and grow here.

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Tax preparer 16 salaries reported	$31.50 per hour

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