truck driver

diesel mechanic

trailer mechanic

dispatcher

transportation safety manager

10 Roads Express

First thing I’m going to say is this review is about EGLD the Freight Division of Eagle express the Mail only division is completely different and a great place to work 
If EGLD offers you a home every night position involving freight don’t walk RUN away the worse mistake i ever made in trucking  
Management is Horrible they will have you waiting for hours upon end for loads where you end up running out of hours and you end up not getting home instead of just letting you go empty and swap the load and haul the mail back they also  don’t let you know of possible delays from the other driver or even attempt to fix it before it’s too late plenty of times I get loaded then drive halfway to the relay driver then they tell me driver is stuck somewhere for what ever reason and I end up not getting home when it’s suppose to be a home everyday position I have waited for 1 hour to 8 hours at my house with my phone by my side for them to find me a load and end up going empty anyways and there are times I’m up 8 hours waiting for them to get me a load  before even getting in  the truck then driving anywhere from 9 to 11 hours depending on traffic then there are plenty of times they tell me to go to a pick up when  I get there i find out eagle didn’t give me the right pick up number so I call eagle takes me 30 mins to an hour  just to get the right info 
Mixing regular freight with mail swapping trailers and relying on the relay driver just doesn’t work shippers don’t get in a hurry to load you on top of that traffic in areas such as capitol heights metro is nearly impossible several time I had to use personal conveyance just to make it back because I ran out Of hours a few miles from post office Eagle freight division claims they are the same company as the mail only side but always fighting over trucks and trailers especially keeping a swing door trailer becomes a big issue 
Eagle express mail only division difference
Is like night and day the mail only division  answer you when you need them they will send someone to get you if you can’t make it back it’s straight forward pick up mail at a certain time they get right on top of you making sure you get loaded as fast as possible same thing with the delivery of mail eagle d freight dispatch don’t care about the drivers they claim they do but they get to be home everyday not having to stress they clock in and out we get stranded out here and they do a poor job
Of trying to fix it the run I’m on is suppose to be a home everyday position it’s not the weather or even the traffic its dispatch sitting in their office with their thumbs up their but so afraid they are going to lose money sending me empty to swap trailers with the mail they would rather you run out of hours or tell you to leave empty with barely enough time to get back home instead of just sending me empty after waiting no more than a couple of hours If loads falls through don’t break down it will take them 4 to 8 hours to get you back going even if you just an hour from there shop the most stressful job I have ever had I don’t even know how they manage to keep the mail contract they have because it’s always late because of having to pick up freight that has nothing to do with the post office I have made it on time plenty of times when they rarely let me go empty without waiting for load and the post office workers are shocked when I am on time because we have become the butt end of a joke because this run is always late not by 30 mins but 2 to 4 hours they also will change a run up on you without any warning and  tell you  to do another run with less pay because of less hours and less work per pay period

There is nothing good to say about the upper management in this company. They took over our company then decide to tear apart an already good running company that has gotten so bad the contracts are being threatened and in some areas only the drivers who have been here for years are holding the contracts in place due to their status with the customer and the contract facility not being notified based on the drivers alone.

upper management is horrible, the upper management  in the Mt Crawford office
makes fun of the office staff for having a southern drawl (very unprofessional) and acts like the drivers are trash. They force unwanted drivers into positions where a better driver was on standby.

The office staff as well as all the drivers cant stand the upper management and the  lack of experience and poor decision making has taken a great running company with very happy loyal and dedicated drivers and broke everyone's will and desire to wanna work and progress the company ahead.

There are very knowledgeable employees in the Mt Crawford branch and yet our opinions are not heard or respected even know we have been doing our jobs with great success for many years. The drivers are have no say in anything that goes on here at all even though some drivers in certain states know their contracts better than the management team in the office.

The stress level has drastically increased and most management personnel are in positions they are not qualified to be in ( its all on who you know). It does help to be in the upper management position  of an office solely based on  your personal ties to the company, The upper management in Mt Crawford  is very arrogant, self centered and thinks they know more than they actually do.   The lack of knowledge and experience clearly shows through the decisions that are made  on a daily basis. allowing certain key function to be ignored while focusing on tasks that could wait due to operational importance.

There is a severe lack of communication within the office not to mention between the office and drivers. The possibility for advancement and growth in the company is non existent and the care for the job doesn't exist just the profits. Tools the drivers need to perform their duties are not given, example not every state excepts EZ pass yet the drivers are not given what is excepted in that state to take roads necessary to perform the job in a timely manner even though other divisions of the same company has them. so certain drivers are expected to go long ways on the busiest roads where others drivers from the same company running out of the same facilities are given the proper passes to go the faster easiest route when needed to stay as close to schedule as possible.

When issues are brought to the attention of upper management and critical issues they are ignored and brushed off until it becomes a bigger problem. If it were not for some drivers in some states knowing these runs better than upper management and willing to do what is needed to keep the customer happy things would be much much worse than they currently are. There are great employees here both in the office and on the road who were very dedicated and loyal to our former company Beam Bros and would go above and beyond for them due to how they interacted with their employees and acknowledge their hard work and efforts.

Working for a contractor for the USPS can simultaneously be the easiest and most stressful job you will have as a truck driver.  For the most part its no touch freight and any loading or unloading does not require heavy lifting.  If a driver has to do anything more than role a cart to the dock plate, its because the people at the Post Office aren't doing their job, which happens more often than not at some facilities.  It pays a competitive hourly rate based on the terms of the contract plus a certain base dollar amount of up to 40/hrs a week for benefits.
Hourly pay is based on the number of hours a trip runs, so there's a base pay for a trip and any time worked over, in my experience with Eagle so far, has been payed out, unlike Beam Bros who would screw their drivers over on late slip pay. 

I have only ever been force-dispatched beyond my regular route once, and that was during the Christmas season for a local shuttle run.

In my four and a half years at Beam Bros-now-Eagle, there has been only one driver manager who has made any real effort to communicate with their drivers and work WITH them to get the job done.  So the bottom line is if you are a self-starter who is willing to learn your run and contract and are not prone to rely on a supervisor constantly giving direction, if you are the kind of person who is content to only deal with management when its absolutely necessary, its not a bad gig.  Overall, communication between driver-managers and drivers is still lacking.

In many cases you'll have to slip seat. Developing a rapport with the other driver using your truck will make things a lot easier.

The biggest problem I experienced has been the lack of equipment availability.  There were many days when I would arrive at the lot and there would not be an operable truck available to me, and I can't count how many times I've been stuck at the post office because there were no trailers available.  Nine times out of ten the latter was the fault of the Post Office, but the company has been reluctant to hold them accountable for misusing our equipment.  Eagle seemed to have made an effort to make sure there were trucks available to the drivers when they took over, but its still not perfect.  This, in my opinion, has been the biggest problem with the company, and I still remain astonished any trucking company can operate like this and still remain in business.

All the trucks are being replaced with automatics, which is good news for my knee and shoulder.

The benefits offered are pretty good for a mail contractor.  Only caveat is they will require you opt into their health insurance plan unless you can provide proof of current coverage outside the company.

USPS transfer facilities are running 24/7 every day of the year - even Christmas.  Some contracts will require you to work on holidays, but you still get paid the holiday pay in addition to your hourly pay.  Some runs are six days a week, some less.  Some runs are pretty good, some aren't, and some will leave you baffled as to what idiot came up with it.  Your experience as a driver will largely depend on your run.  Most are scheduled to have you home daily.

It used to be a rather secure job, but the new changes at the post office (using more load brokers), it has made job security a thing of the past.  Postal contract changes mean you get a phone call from your driver manager and you're supposed to pick (if you're lucky enough to still have a job) what route you want to run, which determines your schedule for the foreseeable future.  This could be your schedule for the next 2 years or the next 2 weeks.  Then you go about the process of changing your whole life/work schedule to match the new one.

It's nice to drive newer equipment except that you now have a camera on you at all times and bells and alarms going off for lane departures and collision avoidance.  Most of the trucks I've driven are all governed at 67 mph, which doesn't help when many other trucks are the road are as well (means lots of turtle races on the highway).  Pre-trip and post-trip inspections are obviously supposed to be done, but many drivers never lift the hood.   I've had drivers get out of the truck right before I use them only to find flat tires with the bead broken, full fuel filters and lights not working among other things.  

The newer trucks are like smaller vehicles in that the check engine light is on a lot of the time, for sometimes very minor problems (like a speaker not working).  Drivers get used to the lights being on a lot and just ignore them.  I've called about the check engine light that was on and was told that most of the trucks at that location had them on and just to drive it (I also had to spend an hour that trip along the road for a regeneration cycle to complete).

The work is not physically demanding in the least.  Most postal loads simply have to be secured properly.  Being on time is important and not calling off work because you have a case of the sniffles or because you heard it was going to snow.  When a driver calls off, it can impact a half dozen other drivers, not to mention causing everyone's schedule to go haywire.  That dentist appointment you had when you got off work now has to be rescheduled (another 6 mo.  wait).  It works best when everyone is seen as a valuable part of the team, and what one person does affects the whole team.

One of the biggest frustrations is simply communication.  This job runs 24/7 but trying to get in touch with management on the weekends has been nearly impossible.  A little communication would go a long way.  A regular driver meeting where the driver manager asks for input on what is going right and what is going wrong would be helpful.  Just to know someone cares would be nice.  I think the vision from the top management is lost by the time it gets down to the drivers, mechanics, dispatchers, etc.

If you're assigned a route, you can expect a pretty regular routine. From what I can tell, most routes are during the late night and early morning.
Management's poor communication issues can leave you in a day cab at a customer waiting in line for hours after you have run out of legal hours after repeatedly making clear to dispatch you're out of hours they use a 'split break' to lie about you being on/off duty to extend your hours regardless of how tired you are.
The hardest part of the job is handling when they slander you, punish you for the things they didn't train you on or communicate to you about beforehand and then for what they can't see because they assume the worse regardless of if you have a pretty clean safety record and an excellent record of delivering on time for multiple years.
In my experience, the pay is outstanding.
 I've been with them for multiple years now. Recently they've started using dashcams that also watch the driver. It seems their cameras are overly sensitive and as a result, they overly scrutinize innocent behavior and assume the worst for what they cant see. They will punish you for failing to comply with instructions they never communicated. In my many years working for multiple companies, I've seen this behavior before. they essentially have a new gadget and are still learning how to implement it. This process usually takes about 2 years for the companies to realize they're running off good drivers. 
The benefits are way too expensive, to opt-out you have to prove you have 'A.C.A.' accredited insurance, otherwise, they will auto-enroll you and take the pay out of your paycheck. 
Their equipment is ok, they will only take care of the equipment if you report it and request for service. 
Communication between dispatch management and between other departments is terrible, and as a result, conflicting rules are created, like putting a high priority on delivering on time, but safety rules that cost time and are also a high priority, in no way translate to adjustments on the routes to accommodate the safety rules that cost time.
As a result of the cameras, their priority right now appears to be more with the camera's perspective than with actual safety. For example, the camera is programmed to look for your seatbelt being worn, if it's too dark and you've adjusted your belt a bit loose and is out of view of the camera, you can expect to be treated as if you didn't wear your seatbelt at all, and this will go on your record and be used against you to evaluate and future violations.

Lack of help leaves their employees with 10x's and higher salaried duties then they're of the salary or benefits. There is little to no life work balance, regardless of being "on call" The average work day is nightmare and joke. You are either expected to do the work of 10 employees or snapped at for doing less than the work of at least 5 co-workers. I definitely learned how to better use different PC platforms, that may be of use, but Microsoft products is where I grew the most with computers. 
management at 10 Roads only showed me that nepotism, gender, and deceit are the easiest ways to advance at this company. As far as work culture there is non, however they always go all out during the holidays and then fire or scold those that put any effort into the holiday atmosphere. 
The hardest part of this job was making sure your position was relevant and that you were doing the best you could despite knowing there was not was little chance of advancement.

The most enjoyable part of this position was hope that it would matter or make a difference in peoples lives only to find out it did not and they were lying and stealing from every company they worked with. 

Although the benefits seem great they are not effect until 90 days out including the PTO although you occur it imminently but do not receive it till the 90 days (the 90 days for benefits takes place after the 1st month of employment and PTO occurred only tales effect after the 90 days of employment and cannot be used prior.) 

Going into management is an option, but only for males willing to make the same amount of money to do triple the amount of work or females that are likely to make a couple bucks more and  do quadrable the amount of work with little to no credit) with absolutely no help for any management position, Assuming they haven't already chosen someone within the company.

10 Roads Express, previously Eagle Express Lines, went from that small company feel to a corporate we have no feelings company. It's all about the bottom line now. Employees in the shop, the drivers and the driver managers are stressed out. There is a new management theory going around that is trying to run the operation as a normal transportation company. That is not possible to do when dealing with postal government contract requirements.

The work week is too long for the hours you are getting, 40+ scheduled hours spread out over 6 days (not 5 days), every week is normal for a local driver. And that is when it's slow, if it is busy you'll get extra hours, but NO overtime pay. In fact you make roughly $5-$6 less per hour after hitting 40 hours, because they stop paying the Health and Wellness benefit. 

Your only day off will usually be Saturday or Sunday. You never really feel like you were able to accomplish anything or enjoy your time off, because it's always just ONE day. Getting an extra day off tends to be difficult because the company is usually short drivers. The driver managers are over worked, running the office and driving to cover runs (if they have a CDL, many don't).

The health insurance offered is terrible and expensive, especially for a large national corporation with
thousands of employees. There a small businesses in the area that offer better coverage and rates.

The equipment is getting worse. 10 Roads Express has been acquiring BASE model, used (Mega Carrier), type tractors. Personally I feel that is Not a good way to show your drivers that you care about them or the fleet. You also have cameras watching you inside the cab. Enough said!

Some yards have gone union recently, not sure if that has helped or will help. It just shows me the drivers don't feel like they are being treated fairly.

Not all is negative! There are some good people you will work with and at the locations you will routinely visit. The work itself is only physical in spurts, but not too hard to handle.

What is the best part of working at the company?
The best part of working for 10 Roads Express is the pay rate and I love helping the freight department, I’ve never seen any of the guys but they treat me with the same respect I give them . I’m addition my fleet manager always keep me working  especially on holidays , for the most part the work is super easy and I’ve met some great people for a decade of fun and long lasting relationships. The most amazing people in the company is the recruiting department, they’re extremely helpful!

What is the most stressful part about working at the company?
The most stressful part of the job is being watched by the cameras, every minute you worry about if you did something wrong, driving should be enjoyable, and I do understand safety and it’s valuable, everyone wants to make it home safe . The most stressful part is time sensitive mail delivery, whoever audited the routes definitely don’t seem to care about a driver using the men’s room ( bathroom break) it’s just constant straight running for a small window of time that evidently will cause bodily injuries, sometimes and to be honest nearly all the time it’s impossible to make the scheduled times . Only a few routes are scheduled properly. No driver should have to drive super fast to make his time!

What is the work environment and culture like at the company?
I can’t speak on that issue because I’m basically at a postal facility and not around managers and office personnel, over the phone I have never had an issue that haven’t been resolved in minutes or a day or two . 

What is a typical day like for you at the company?
I’m always having an amazing day for more than eleven years, everyone knows me and it’s going to be a respectful and funny , laughing and getting the work done day !

The pay is good however it's not as good as it seems. There's forced insurance that heavily impacts your pay, not only do they not offer overtime (which is common for trucking) they also reduce your pay after 40 hours. The job you get hired for could and likely will disappear after a week due to loss of contract or they'll do a "re-bid" and you'll likely lose your schedule to someone with more seniority because they're losing contracts so quickly that they have no choice other than to completely reassign runs to cater to the senior drivers at the company and avoid a total collapse of their dysfunctional business construct. There's zero organization and very little communication here. Honestly there are some great driver managers here that are trying to do their best to make changes however they simply don't have the resources or proper training to get you the information you need day to day and it seems like nobody with any logistics experience is there helping them along the way. I feel bad for those people more than I do the drivers really.  If you're looking for a company where the company will not stand behind you under ANY circumstances, where you're treated as if you're absolutely expendable, is willing to force additional work on you that will put you over your hours while leaving you with no other excuse to work there other than "It pays well" than this may be the company for you. Personally, I'm glad I no longer work here. 

Dash cams for our safety? That is nothing but a fallacy. That might protect the company, but it also opens up the probability of personal liability to the driver, in case of an accident. If you're truly interested in safety, how about these points of view. #1, pay us to pre-trip the equipment. 20 minutes to pre-trip the tractor, travel from the terminal to the post office, hook to and pre-trip the trailer, go inside, secure the load, lock and seal the door, and get signed out. That is impossible . # 2, Trip times are not adequate. Very difficult to stay on schedule with the time allowed. Any traffic issues, bad weather, construction, school buses, accidents,police or fire equipment, all result in CONTRACT FAILURE. #3, How about some decent equipment? These worn out road tractors are a terrible choice for the Chicago area. Many of these P.O.'s are 100 years old, and designed for a Model A Ford, not 60 feet of tractor trailer. #4, Trailer maintenance is poor at best. Doors are in terrible condition, and cause many injuries whether reported or not. Inoperable lights, bald tires, bad brakes, all are safety concerns in addition to CSA violations . #5, How about some mobile mechanics for the terminals without a shop? I shouldn't have to repair my own vehicle to make it legal to drive safely.    
 Management in the  Safety, Contracts and Fleet Maintenance Departments need to get out of their offices, and experience the real world, before coming up with these lame safety policies.

Top Job Titles	Average Salary
Truck driver 1018 salaries reported	$34.35 per hour
Diesel mechanic 4 salaries reported	$31.13 per hour
Trailer mechanic 1 salary reported	$32.00 per hour
Dispatcher 3 salaries reported	$23.00 per hour
Transportation safety manager 37 salaries reported	$60,000 per year

Working at 10 Roads Express: Company Overview and Reviews

10 Roads Express

10 Roads Express Ratings

Popular jobs at 10 Roads Express

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected