warehouse associate

customer service representative

floor technician

janitor

video editor

1A Auto Parts

At the start of  the COVID 19 pandemic the company hit a historic slow during normal busy season. There was a mass company meeting where they told us we would all be okay, and we would all pull through this together as a “family”. Two days later there were mass PERMANENT layoffs across the board. It didn’t matter if you had been there 10+ years, if you were a consistent performer, if you had never had a write up, or never been on a “personal improvement plan” for failing to meet company standards. They took the COVID 19 pandemic as an opportunity to clean house, to heck with people’s lives, families and livelihoods. Then instead of rehiring any of the 50+ people they laid off, they leave all those people hanging out to dry and hire new staff. 
Outside of their “family like” response to COVID 19, the company is an internal mess. No one has the same answer to any question, and for years guidance from upper management was lacking overall. Promotions are issued on the basis of favoritism and popularity, not performance or seniority. They would rather keep top performers at the bottom, where they can keep up their assembly line approach to customer service and pump out phone calls and emails, rather than let them move up the ranks within the company  and grow professionally. 
Internal goals, policies, and procedures change and flip flop so often it’s a wonder no one has ended up with whiplash.
 HR has a history of completely messing up employees insurance plans upon permanent hire. There were multiple incidents where people with medical conditions were misadvised about their plans and coverage and had to go without their  insulin or specialist care until “open enrollment” reopened for the year.
 If you are looking for a trip down the rabbit hole where up is down and nothin makes sense, this may be the company for you. If you are looking for stability, security, and growth, it would be in your best interest to apply elsewhere.

fast paced environment, poor business and supervisor management. The director of customer service was borderline inconsiderate and does not care for their employees. Once someone is promoted to a "higher" position, they tend to treat their employees/coworkers disrespectfully, the "power" they hold over the employees beneath them tends to get into their head which leads to mistreating their employees/coworkers. They are somewhat fair on personal and paid time off. The company or should I say, supervisors do not handle situations in the correct manner. Mostly, they do not do anything about a representatives issues or concerns, most of the time they ignore or do not follow up with it. We weren't allowed to use the bathroom as much, they kept track of when you go on "break" multiple times a day and tell you you are unable to leave your desk too much and will do a discipline action. I believe this to be unfair as most people have to use the bathroom constantly due to a medical condition or they are unable to subside to having to use the bathroom. 

I stated working in November of 2016 and left in May 2018, as I could not deal with the mess anymore. It did pain me to leave as I was very close with the workers there. I did enjoy my time being there despite the negativity within the company itself. 

Overall, I would rate this company and job position a 2.5/5, coworkers along side of me were absolutely nice and fantastic. They were like family and treated each other like best friends. They were truly understanding and we stuck along side of each other. The company did like to host some events and provide lunches and pot lucks for us. As said before, management and communications between the company needs to improve drastically. If this does not improve, the company will slowly start to fail. In my honest option, its already starting.

Managers play favorites and hire/promote their friends who are unprepared and have the wrong mentality for their role in customer service. A certain member of the support team is a pain to deal with and any attempt to say so is met with retaliation, of course they claim it's unrelated but it's your word against theirs and they have all the power.

The CS department management actually held a meeting a while back and tried to excite people with the idea of not giving bonuses to the bottom performers with saying "if they aren't doing as well as you why should they get anything?" The way it is now is there is a formula based on your sales and other metrics that decide your bonus. Now they want to just give bonuses to the top X number of performers and tell the rest they get nothing.

Upper department management is unaware of the problems we face in our day to day operations. We had an issue where if a customer didn't have an email then the order couldn't be placed and their card number was being locked out for fraud. This affects our own personal sales (our bonus) and the company as a whole when asked about this in a meeting we were told they don't know what we are talking about and should ask our direct supervisor. In that same meeting they were talking about system changes and when we had questions they would answer them with "ask your direct supervisor."
One written warning and you get no bonus.

Down time used to be great with unfettered access to the internet but now nonessential sites are being blocked, a few funny pictures between customers is how I would stop myself from burning out.

This was the absolute worst company to work for. Before you ever start working you have to be in “school “ for a month which require you to take timed tests that you get graded on. If you do not pass the tests you have to wait another month until the next group starts “school”. Which should tell you the amount of turnover that the start of each month they hire about 15-20 people for customer service and then fire you for not passing or people quit because of the way they treat you. The people that were our bosses refered to us as newbies the entire time and they refered to themselves as veterans. The most condesending group of people I have ever met that are considered “bosses”. Anytime someone asked a question they would get annoyed, sigh or say to figure it out yourself. You have to log off the phones when you leave your desk which is normal, however they would tell us they use it to time how long we use the restroom. Someone also reads every email you send and grades it on spelling mistakes and punctuaction and if you get a certain amount of flags you are fired. You also sit in a cubicle in rows and two people walk up and down the aisles making sure you are doing your job. I understand you need to be professional when talking to customers and that they want to make sure you are doing your job professionaly but considering all the other things they did it felt like you were in a prison. There is a reason they are offering a $1,000 sign on bonus.

I joined 1A Auto with an open mind and have been consistently impressed with the exceptional experiences I've had here. This company is not just a workplace; it's a community that I am excited to be a part of for the long term.

From my perspective, 1A Auto embodies a workplace culture that thrives on drive, collaboration, and a shared commitment to a common goal. Every team member, regardless of job title, contributes to a collective effort, making it a place where individual strengths come together seamlessly.

The leadership's commitment to fostering a positive work environment is evident in the day-to-day operations. I appreciate the cohesion among team members, and the diverse skills and talents each person brings to the table contribute to the overall success of the company.

I am particularly impressed by the company's emphasis on a unified vision. Despite having different roles, everyone is aligned toward achieving a common objective. This sense of purpose creates a dynamic and motivating atmosphere, where every individual feels integral to the company's success.

In my time here, I have found 1A Auto to be a place that encourages personal and professional growth. The company's commitment to excellence and the value placed on each team member's contribution make it a standout workplace.

I look forward to continuing my journey with 1A Auto and anticipate many more positive experiences ahead.

Training is always unorganized, rushed and missing pertinent information. Very little support is given from management. Managers hands are tied on most employee concerns as those above them make all the decisions. Seems like managers have no real say. Constant technical issues with internal systems that make it difficult for employees to perform effectively. Poor work life balance with brutal work schedules and zero flexibility. Obsessed with numbers and KPIs over addressing issues of quality and consistency. Constant abusive customers with no protections or back up for employees from management. Job is advertised as customer service but you have a sales conversion KPI you have to meet with no incentive - no sales bonus, nothing. On top of that, for the company making you push sales you are given zero credible sales training or real product knowledge. They train you on how an engine works and then expect you to know how to sell auto parts. Everyone I’ve interacted with on the executive side are absolutely miserable people. Head of HR has no business working with people - unbelievably condescending and rude. Save yourself the headaches and stress. Stay far away! 

Working at 1A Auto is stressful, which would be ok if the pay was better.  The customer service department is the lowest paid with the most stress and work load.  Customer Service Representatives are scrutinized for everything they do.  They have a saying to have "passion" for the customer but at the same time are spoken too if calls and emails are not with a specific handle time and the handle time is too low.  It is difficult to help and have passion for the customer when you are trying to rush them through a process.  Having passion means to focus on that customers needs and take care of their specific situation.  Everyone rushes to try and make sure their handle time is low.  The result is that customers have to call or email again because of the mistakes that are being made.  If everything was done right the first time, the company would not have so many contacts.  The company pays a fee for each contact, so to me it only makes sense to not rush the employees.  It is a good company and all of the employees are great people.  Most of which are not happy with many aspects of the job and there is a very high turn around rate.

This company will try and wow you by dangling a massage chair, game room, and big campus building with a gym. The fact of the matter is you don't have time for any of it. They micro manage you, and your time. You will be watched at all times and your brakes and time management is there number one concern. They will talk about how customer service is there priority, but will have you be timed on how fast you respond to the customer, and grade you with templates. They are a horrible company in my opinion. They will hire people right after firing long term employees. Basically it is a revolving door where you will have no room to grow, or be promoted in any way. I recommend staying away from here due to the lies, micro managing, and there lack of management. During covid they fired many people, and wrote their names on an email to everyone in the company. Right after firing so many people, they hired new employees right after. 

Working for 1a auto is all well and good as long as you don't have any illusions of thinking for yourself. You will be fine until the second you become ostracized via some social situation, at which point you will be completely ignored. It's like high school, the people that play the social games get the promotions, perks, and consideration. You will be routinely asked to undertake near insanity producing repetitive projects, unless you suck up to the right people. They will pay you the bare minimum unless you attend the barbecues, events, and state your voting intentions for the companies republican figurehead. All the while working for incompetent management, a point which, if you point out, you will be promptly dismissed by an HR supervisor who has made an entire career off of figuring out how to fire people. Furthermore, she will use her expertise to ensure that you have a very difficult time finding any subsequent employment. Unless you are using it as a bridge, don't work here. It will make you miserable.

Started working there from a temp job agency. I worked my rear off for them.  I was working much harder than the other temps (which were new every day, cause none of them would stay) and was still told to I was doing a great job.  They would give me task to do and a time limit and I would always complete the jobs earlier than expected.  Its real lame to hear "good job!" and "See you tomorrow", simply to get a call the next day from the temp agency saying "my services are no longer required."  Every one that works there has a bad attitude, there was zero training.  Well there was a little, my trainer had been there a full week and a half (and now he's a trainer lol). So glad I don't work for this lame excuse of a company anymore.  If you do get a job here, don't exceed expectations and make them look bad, cause you will lose your job. If a manager has any inclination to think that you could take their job and do a much better job at it, they will get rid of you!  Stay Away!

Top Job Titles	Average Salary
Warehouse associate 9 salaries reported	$21.00 per hour
Customer service representative 4 salaries reported	$20.29 per hour
Floor technician 1 salary reported	$18.00 per hour
Janitor 2 salaries reported	$16.50 per hour
Video editor 1 salary reported	$24.00 per hour

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