1st Financial Bank USA

Over the years I worked here the job was very repetitive. You come to work, get on the dialer, and call people. In between different passes you would work different lists and get very little free time between calls. Management expects you to work anywhere from 30-40 accounts per hour. You're doing the same thing every day. The pay raises were very minimal and management and quality department was always on you for every little mistake. You can get incentive although it's rarely more than a few hundred dollars and you don't get it if you don't pass quality standards. Often times you will be working 6, 7 or even 14 days straight. Overall it's an OK job if you are in need of work, but don't expect to stay here long as most people don't last more than a few months.

This job is super exhausting and stressful. Not only does management not care about your mental health; they also try to make you out in extra overtime and overwork you. You can’t ever get time off and when you need to call in due to an emergency, they will write you up and threaten you with termination. You constantly have to worry about walking into the building not knowing if you’ll still have your job or not. You ask for help and they will belittle you for asking questions and instead of helping they make you regret asking questions. Overall, even though they pay good it is not a good job at all. Also the other employees start way too much drama. I do not recommend this job at all. These people care more about making money then their employees.

Open the bank, start up the computer systems, review reports, take call ins from reps, work with HR, Quality, Risk, upper management in regards to daily, monthly, and quarterly goals.  Ensure that the reps are compliant with FDCPA and that the reps are happy in their positions and help with any issues that may arise.  Hardest part is dealing with disciplinary actions and or terminating someone.  Most enjoyable experience is that it is a daily challenge and things are constantly changing.

At 1fbusa we were a family. The compensation is fair and they were changing the commission structure when I left. 
They have a great health insurance policy available after your first 30 days of employment. 
The downside was when they weren’t as open to overtime as was promised in the interview. And required to work on the last day of the month. 
It’s hard to get fired but if you can’t be to your shift on time, don’t be surprised when you are escorted out of the building.

Generous PTO and decent salary. Unfortunately that is the ONLY good things I have to say for this company. Lots of issues within this company. I worked there five years and four different CIO's left the company. Its hard to stay upbeat and positive when you get a new boss almost every year. Lots of interoffice politics and other departments have way to much input and sway for the IT/Ops department.

It's a good paying job to have especially if you're going to school. I'm a part-time worker and I got to make my own schedule which really helped throughout my school year. The job is pretty easy and really repetitive, but worth the money in my opinion.

Busy call center, learned a lot about the world of credit cards. Worked for the bank many years and liked who I worked with. There was always something new to learn to add to work experience.  Management always made sure employees knew the department goals and monthly achievements.

Competitive pay , managers are great to work with. Relaxed environment but focusing on your work is expected. Everyone is friendly and unlike a corporate setting everyone is very personable. They play monthly games to keep things interesting. It gives you a chance to win different prices!

Took inbound calls. Talk to customers about issues they had with their accounts. Resolved issues and took applications. Offered customers additional products.

The atmosphere at work is very friendly and everyone knows your name or who you are. You are valued even if you are a part-time member. The supervisors actually care about you and want to help you out in every way possible.

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