accounting manager

accountant

senior accountant

personal agent

internal auditor

1st Source Bank

Working as a Banking Center Manager has been a rollercoaster ride, one filled with both professional challenges and personal frustrations. Here's an honest portrayal of my journey:

**A Typical Day at Work:**
A typical day at the banking center is anything but typical. It's a whirlwind of endless tasks, from managing customer inquiries to overseeing daily operations. The relentless pace leaves little room for respite, blurring the lines between work and personal life.

**What I Believe I Learned:**
Despite the hardships, my tenure as a Banking Center Manager has taught me resilience and adaptability. I've learned to navigate complex situations and make tough decisions under pressure. However, the most significant lesson learned is the importance of advocating for oneself in a challenging work environment.

**Management:**
Unfortunately, management in the banking centers and the central region leaves much to be desired. Regional management's inability to follow through on commitments undermines morale and creates a sense of disillusionment among staff. Rather than addressing legitimate concerns, dissent is stifled under the guise of "team player" rhetoric, perpetuating a culture of fear and complacency.

**Workplace Culture:**
The workplace culture is marred by favoritism and a lack of accountability. Opportunities for growth are scarce, with advancement seemingly reserved for a select few. The absence of a supportive environment and uncompetitive wages/incentives further exacerbate feelings of discontent, leaving employees disengaged and demotivated. Despite these challenges, I remain committed to advocating positive change and fostering a more supportive environment.

**The Hardest Part of the Job:**
The absence of work-life balance is perhaps the hardest pill to swallow. The relentless demands of the job leave little time for personal pursuits or family commitments. Balancing professional responsibilities with personal well-being becomes an uphill battle, taking a toll on mental and physical health.

**The Most Enjoyable Part of the Job:**
Amidst the challenges, the most enjoyable aspect of the job is the opportunity to impact customers' lives positively. Providing exceptional service and helping clients achieve their financial goals brings a sense of fulfillment amidst the chaos. However, systemic issues within the organization overshadow the joy derived from serving customers.

**High Turnover and Systemic Issues:**
Addressing the elephant in the room is crucial: the staggering turnover rate within our banking center. This revolving door of talent is not solely a result of individual choices but rather symptomatic of broader systemic issues plaguing the organization. Poor management practices, including failing to address legitimate concerns and provide adequate support, have contributed significantly to this phenomenon.

Moreover, the lack of incentives and uncompetitive wages further exacerbate the problem. It's disheartening to witness talented colleagues leave in search of better opportunities simply because their contributions are undervalued, and their efforts go unrecognized. As a result, the banking center operates in a perpetual state of flux, with new faces constantly filling the void left by departing employees.

Addressing the root causes of turnover requires a concerted effort from all levels of management. Implementing meaningful incentives, such as competitive wages and opportunities for advancement, is paramount to retaining top talent and fostering a more stable workforce. Fostering a transparency and accountability culture can also help rebuild trust and restore employee morale.

Ultimately, addressing turnover requires a fundamental shift in organizational mindset—prioritizing its employees' well-being and professional development. Only then can we hope to break free from the turnover cycle and create a workplace where individuals feel valued, supported, and empowered to thrive.

In conclusion, my experience as a Banking Center Manager has been fraught with challenges stemming from systemic issues within the organization. Despite the inherent difficulties, I remain committed to advocating for positive change and fostering a more supportive and equitable workplace environment.

I worked for 1st Source for three years. I met some wonderful people and had a lot of fun working there! I gave 3 stars for Job Work/Life balance because I was often called on my days off or on vacation. When a manager asked me to come in on my vacation(without pay) and I declined she replied with " Way to support your team". I was also told that anytime I call in sick I need to let the manager know asap about what's wrong and when they can expect me back. I feel that is a bit extreme and if I want to keep my illness private I have the right to do so. However, this may have been just the branch I worked at. 

Compensation/benefits: Benefits were great! Compensation was low for the job. I contemplated many times coming back but I just can't afford it with the low pay. I feel branch managers should be paid more. I resigned when I saw my pay being capped at around 40k. I didn't go to college and work this hard for my pay to be capped. 

You can advance very quickly at 1st Source but still, the pay isn't much.

Management: I had good managers and bad. As long as the manager performs well and brings in a ton of sales, they aren't looked at on how they treat their employees. Which I believe is wrong. 

If asked to come back I probably would. I had fun working there.

Everything is about pushing sales even though they tell you the opposite in the interview. They overload you in work, which is usually a lot of work that people above your pay grade should be doing. They discipline you for not being able to keep up with all the many "commitments" they give you daily, weekly, and monthly. And their rewards is a jeans day once in a while. Pay seems good at first but then you realize its really not nearly enough for all the work pushed on you. It's not family oriented like they claim, especially if you have kids. Unpaid time off isn't allowed. You only have the amount of time they give you every year. And if there is company events, (company picnics, dinners, etc...) you are basically required to go. Also, they "strongly suggest" or basically require without being able to say they require, that you give so many hours of volunteer time every year. And it has to be outside of work hours. Line of management is very blurred, so it's hard to know who to go to if you have any issues.  Was told after working there for a while that we were technically due a 15 minute break every day, but we had to have a reason to actually use it. 

If you like working with a 2-3 person staff a majority of the time without taking lunches and being scolded for taking time off, this is the place for you. You’ll enjoy 10 hour work days, working virtually every weekend, and never getting recognition or advancement... unless upper management favors you, then you’ll make more than the long term employees and do half the work. Winning!
1st Source Bank, as a whole, is a customer based financial institution. Which is great if you’re the customer. They offer competitive accounts and don’t push customers to open unnecessary products. 
However, being employed there is a nightmare. After multiple decades of employment,  I have witnessed the corruption of management first hand. Numerous excellent employees that quit due to favoritism and lack of advancement; training new hires with little to no experience making more money than the trainee who’s been there for 10+ years; employees with no prior banking experience being promoted to management within a year.

I told these idiot managers at the Customer Service Call Center in Downtown South Bend that I needed Wednesdays off no less than THREE TIMES during the interview, before I was even given an offer.  They told me nooo problem, we can work something out for sure.  Then I get my schedule and I'm working every Wednesday so I bring it up to them that hey, I can't work Wednesdays, again.  AGAIN they tell me no problem, then fire me at the end of the day for "already trying to switch my schedule around".  Like, really... really??
Not to mention as a simple customer service rep you now have to take teller training, THE FULL TELLER TRAINING.  Don't let them lie to you like they did to me, they said everything would be modified and I wouldn't have to take the full teller test, just a customer service test.  Big, fat, Swedish lies.
If you aren't bending over a table for this company and completely disregarding your personal life, you are worthless to them.
Not to mention their pay and benefits is some of the worst I've ever seen.

A typical day at work consisted of filing paperwork, assisting customers with transactions, handling large lumps of money, and making referrals. I had learned many of the companies products - i.e. different account types or advisers offered within the company - as well as a new handling on working with various types of customers. The management at First Source was beyond what I could ask for as my supervisor was more than my boss, but a friend to me. She went above and beyond to help me with problems and did not hesitate to tell me when I needed to correct errors but was kind and courteous about it. My co-workers were just as respectful as we worked together to solve problems. 
The most difficult job would have been when from the short staffing that occurred for personal reasons, which would lead to a bind when busy as there would be one person working a long transaction while the other is trying to help the rest of the customers.

I accepted this position thinking I would do well given my background in customer service. However, after training, I was told there were more expectations for my position that were not disclosed to me in the interview. I was told the referral goal was not that bad, then I was told about the cold calling requirements. If you do not like cold calling, do not take a customer-facing position. 
The banking center I work at is making me want to leave. Management is a joke; if you're friends with them, you'll be fine. If you disagree with any of the "chosen ones," then you're in the wrong. The micromanaging is awful, and there should be more autonomy. There is no consistency; tellers are told to put their phones away, but desk bankers are always on their phones (only because they're not on camera). Management scolds in front of customers and coworkers, instead of asking to chat in their office. 
Most of the meetings we do can easily be sent in an email. 

I was constantly getting promoted. I loved all of my bosses, and in general was pretty happy with my job. 

I was probably 3 years in before I realized that I was severely underpaid. I began asking what I needed to do to get promoted. My bosses were always on my side, trying to get me to my next promotion. By the end I was making a livable wage, but not as much as I could be making. I had to go outside of the company to get the pay that I thought I deserved.

Their benefits are okay - 401k is actually very good (they'll give you 5% if you contribute 6%). But they require you pay for the lower deductible, higher premium insurance if you make more than $25k. The deductible is still astronomical and if you even remotely healthy, you never hit it. IMO, you have to let people choose the healthcare option they want.  

The exec team likes to boast about job culture, but I don't think you can underpay your employees and say it's because the culture is good. 

My typical day @ the bank would be to post mortgage payments. Payments would be in the form of electronic posting; teller transactions and payments submitted through the mail that would need to be posted manually and batched for deposit. I worked primarily on my own and was soley responsible for all daily transactions. At the end of the day, I would take batches down to the teller line and maintain teller transcation totals/balances. I learned alot from this position - I learned about electronic payments and general banking processes. I enjoy my coworkers and my Manager was awesome. The hardest part of my job was probably working totally on my own - due to the high volume of daily trasncations that were required to post prior to the end of the day, I was unable to interact as much as others with coworkers.

Don't work there if you're expecting to ever advance within the company because you likely won't. Pretty good benefits & PTO, but poor pay & poor raises. Yearly reviews determine your raise & you're held accountable for some things that are out of your control. You're expected to represent 1st Source 24/7 & will be called out if you don't uphold their modest standards. They are very very anti-tattoo. You can't show your tattoos at work but also wrapping/band-aiding is frowned upon so what are you supposed to do? Any kind of co-worker issues are swept under the rug. I worked in a very slow-paced banking center with goals that were practically unattainable due to size of the community. The topic was discussed with higher-ups on multiple occasions, but nothing was ever adjusted.

Top Job Titles	Average Salary
Accounting manager 2 salaries reported	$93,000 per year
Accountant 1 salary reported	$64,000 per year
Senior accountant 2 salaries reported	$64,000 per year
Personal agent 1 salary reported	$50,000 per year
Internal auditor 1 salary reported	$47,500 per year

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