personal trainer

janitor

sales manager

sales and service technician

fitness instructor

24-Hour-Fitness

Inspect club with facilities tech lead prioritizes daily duties to be fixed as per budget and priority. check sales numbers from prior day (membership sales, total fitness sales, kids club sales, Retail sales, membership cancelations, retail returns, and Labor corrections) calculate new daily sales goal to meet monthly sales expectations as per 110% to budget. Send email to department mgrs. setting adjusted daily sales goals for the day, week to date numbers, labor review, and daily meeting time. Send evaluated numbers to district mgr. for review and pep for daily district conference call. After conference call meet with department mgrs. to talk about adjusted daily sales numbers drainers and drivers to meet expectations. Club walk and talk (get members perspective about club.) meet with personal training team to talk about client files, session assessments, fitness sales, sales techniques, and up coming certifications. Meet with service team (as needed) discus overtime as it reflects to labor, promotions and transfer possibilities, and any new product sales. Meet with facility Lead to cover accruent budget. Email Group X coordinator about all aerobics classes and instructor issues (positive and or negative.)meet with Membership mgr. to talk about prior days sales drainers and drivers, labor, monthly sales budget (new membership sales, fitness sales, cancelations, and schedule.) manage Digital ship (i.e. club face book page, respond to all yelp comments, post any new company sales and discounts to yelp, email all new members welcome to the club, respond to any emails and check competitors web sites.). Follow up with capital cleaning rep and inspect the club outside cleaning crew call capitol cleaning rep to discuss labor and changes to cleaning service as it regards to the club. Email and call all venders about delivery schedule and products. Check on any prospective employee resumes (membership sales rep., service sales rep., kids club attendants, personal trainers, group x instructors, facilities tech.) set up interviews and onboarding schedule to maximize success. lead by example (welcome every member and non-member upon entering the club, membership sales and tours, fitness sales, retail sales, roll play and on the spot coaching and  customer service.)  

In this role I learned time management is key and the need to prioritize and schedule. As well as communication, follow up and follow through, and the function and reasons behind it.

In this position management needs to be flexible and deal with ambiguity on a daily basis because what worked yesterday may need to change today to have a better and more successful tomorrow. Also coaching and the need to be coached.

The hardest part of this position was canceling a membership. Because you know this member came in with a purpose and is leaving unsatisfied with the service, facility, and or personal.

The most enjoyable part of this position was watching members and employees meet and exceed their goals across the board.

I was cross-trained at 24 Hr to work the front desk and Kids Club which is the daycare center attached to gym. I spent 98% of my time in the day care center where each attendant had to be background checked and CPR certified to begin with. A typical day at work would include walking in to clock in and being greeted by all my friendly coworkers where you can hear the sounds of treadmills and pumped up music playing then entering the whole other world of 30 kids screaming and running around chaotically. Even though it could get hectic, my favorite part about the job was just spending an hour or two with the kids while their parents exercised, getting to know them and make them laugh or console them when they are upset. Creating and building a bond with close to 100 kids was the most enjoyable part because then they are super excited next time they walk in to see you and it makes not only you happy but the parents as well to know that their child is being taken care of. The most challenging part was communicating with the other working attendants to make sure that we all have one set way to talk to kids or treat kids that need to be placed on time out or slightly scolded. All of us had babysitting backgrounds and each of us had a different way of approaching or handling certain situations but it was important to our supervisors that we act consistently around the kids as much as possible so they would learn the rules too. Our management system was great. We had a club manager who focused mainly on the open gym area, an assistant manager and Kids Club supervisor who we reported to the most. They tried really hard to keep Kids Club fresh and new with providing new toys for all ages when the budget allowed. Management had cameras circulating the kids club at all times to monitor the attendants participation with the children as well as make sure the children are acting accordingly with one another whenever the attendant is attending to a situation. Even though they were our managers they cared about how we were doing on a daily basis in school, in life etc. I was very lucky to have a friendly and approachable management team. In the end, I learned that every coworker there joined together to promote a healthier lifestyle whether it was their own or someone coming to exercise. No one judged, everyone was quick to help answer a question or help with a machine and that's exactly the type of environment I would like to strive to work for again. I always considered myself to have really good patience but being surrounded by children for 5-6 hours a day, broadened that patience scale and I was able to master or feel comfortable speaking openly, honestly and appropriately to the children's parents whether it was a nice conversation about their workout or a more negative conversation about their child's behavior. Which I think is a great skill to have to apply to any client in future.

If you want to be personally insulted on a daily basis with no positive reinforcement this might be a great place for you. You are welcome to feel that you are a fundamental failure every day that you are lucky enough to work for 24. You also can expect to have your position regularly threatened regardless of your performance. There level of performance based management has no caring for any individuals or individual situations. Individual situations also include demographic challenges and past business challenges in the unit you are assigned.  You are a number and you will make your numbers or you will be offered unlimited opportunities. There is also an extreme disconnect between the vision of the human potential leaders that have a great message, that would make this the greatest place to work for causing the numbers to be achieved, “when your people come first you don’t have to worry about your budgets”  and the district and RVP level management. There is no caring for what is actually happening to the front line managers from the district and up level managers who clearly don’t believe in the messaging from human potential. You can also expect to have to track and defend up to forty action items per day and for discipline purposes you can expect the goal lines to be constantly out of reach and moving increasing the opportunity for more performance based management and gotcha games. The district mangers love set up and gotcha games. You will also be tracking and managing your forty plus buckets and reporting on your reports seven days per week as early as 9:00am and as late as 10:00pm so there is your work life balance and you will not be thanked for it however very arrogantly chastised. Again if you are not willing to put in those kinds of hours you will be performance managed. Also you need to plan on training yourself in the actual functionality of the job operations, sales, and club management. You will receive great human recourses training with next to no functional training but this play’s into the District Mangers gotcha game play book. In closing if you are a masochists who enjoys being managed to death while being personally insulted chasing a forty different daily changing business goals that you have no idea what your goals are you could enjoy this.

It's a minimum Wage job that is fairly easy. Your main responsibility is making sure people are getting checked in and your secondary responsibility is manning the Point of Sales system processing transactions. 

That said, you are FORBIDDEN to leave the front desk for any reason. Even if the front desk remains in your line of sight and even if you are merely ten feet away from it-- you will be warned by management to get back behind that desk in fear of "Corporate Management". This makes it an issue in maintaining friendly relationships with the other staff because as a front desk rep, you cannot really socialize with any of the trainers or management unless they feel like visiting the front desk. Most seem to avoid it because members try asking the trainers to do front-desk person tasks.

There also seems to be a lot of disconnect between management and their gym. Often the bathroom stalls will run out of toilet paper or soap or shampoo, and the front desk person being the representative of the club will face the brunt of the blame from the members. 

Another issue seems to come down to the amount of available hours. Now, this might depend upon the club but often peoples hours are changed without notice and hours are constantly cut short. 24 Hour Fitness will over-saturate shifts with employees when only 1 front desk rep can be placed on any given shift. I have seen as many as 5 reps for the day-shift alone, and there are only 7 days in a week. So the money can be pretty bad. 

UPDATE for year 2019:

Last note, after extending my employment an additional year (through the year of 2019) I have come to learn that 24 Hour Fitness is a very cliquey workplace. The Hillsboro location in particular is problematic. There is a Master level personal trainer on staff whom makes comments that are without a doubt s3xual harassment. There is an unofficial under-manager who distributes clients to primarily the woman with whom he has int1mate relations. There is a Fitness Manager whom protects them both, because the harasser makes him the most money and the latter two are his friends.

If you're thinking about working at the Hillsboro 24 Location, you've been warned.

Like a lot of companies that involve sales on a service based product, this place pushes you to the edge. With the changes going on with technology and people, it has mad working with the company extremely difficult as everything is very old school and still on paper, and sometimes absolutely unnecessary when computers have already done the work for you.

Much time is wasted making cold calls to people on a list and expecting 25% of them to come in and purchase, when 95% of those who do buy, are those who were never on the call list to begin with. The pay for a job that also requires you to make the company most of its profits from, is low, and doesnt include commission. At $10.25, I could be working in fast food for $9.00 and have a far less stressful job that pays almost the same, without all the constant nagging from management. If you hit your goal for the day, everything is amazing, if you miss it by even a dollar, then the world is about to end.

The goals set are FAR above what the company actually needs to profit, as attaining at least 95% of a monthly goal, nets management a bonus, while those below them, even if outperforming them(which is VERY common) receive no compensation.

Membership counselors are a quickly dying breed for gyms, and here its no exception. Financially speaking, it would be in the companies best interest to remove all but 1 counselor per club, and allow those interested to enroll on their own with a few available kiosk's. Places like Planet Fitness make enrolling much easier without the feeling of being pushed into doing something you yourself arent too sure about.

The pricing for the services is absolutely ludicrous and can be received elsewhere for half the cost with the same results. The membership prices are not competitive at all, and the training while seemingly looks nice, has never worked, as I personally have not seen anyone receive any physical changes when working with trainers for over a year.

Its EXTREMELY hard to advance within the company, and they base everything purely on numbers, which doesnt work well when everything that gets sold is mostly just by chance, and very little by hard work.

If you want a free gym membership and somewhere to work temporarily, its a good place, but for a life long career, stay very far away.

I greatly enjoyed the entirety of my time with the company. From all management tiers to the employees on the front line, the personal trainers, group instructors and even the members, as a whole, were wonderful to provide service to and for. I learned so much, from healthy habits, lifestyle techniques, professional competencies, sales experience, the hiring process, working with customer resource management programs, participating in team-building activities, role-playing in sales and how to prescribe fitness programs for prospective fitness clients. It's a place where you can succeed, thrive, the company hires and promotes from within and there are truly knowledgeable fitness professionals strewn about the entire company from front desk associates to fitness managers, district managers, from top to bottom they employ wonderful people. It was a very diverse environment and it was challenging, often, because they push you to be your best person and to strive to make a difference in someone's day, every day. 

There are challenges just like in any other company but many come from the nature of the job (customer service, sales, etc.).  It can be a physically demanding job and if you aren't truly passionate about fitness in some capacity, it may not be the place for you. However , there is no one I wouldn't recommend 24 Hour Fitness to as a place to work or just a business to patronize. I had great experiences through and through and I worked there for 5+ years straight rising from Front Desk Associate to the Sales Manager while being promoted and earning wage raises multiple times over the course of my time there. I hope and intend to return to the company as an employee as I plan to attain my personal training certification and transition to working with fitness clients in a more hands-on manner. I had no sales experience when I began there and gained 3+ years of experience while reaching the position of manager of sales and services and I would not have been able to accomplish any of that without the training and support of my managers and coworkers. Would highly recommend this company to any employee or customer.

The company was one of the best places to work until the new CEO was appointed.  24 Hour Fitness, under the leadership of the former president, was all about selling with service, treating team members, club members, and guests like GOLD.  Unfortunately, the new leadership cares about one thing and one thing only, MEMBERSHIP SALES.  There is no emphasis on customer service and total revenue (which is the most important component of any business), but rather membership sales.  It's ironic because the club manager bonus plan is based primarily on revenue and profit, with membership sales as a qualifier.  However, if you achieve all of your revenue and profit goals, but miss on membership sales, you will be crucified depending on your district manager, but can still get paid a bonus.  The bonus plan does not align with the vision of the new CEO.  However, I heard that the bonus plan may be changing, again, for 2016.

24 Hour Fitness has now become TSI 2.0 on the east coast.  I've spoken to numerous team members, specifically in the North East and the management team has employed an overwhelming amount of former TSI employees (district managers, club managers, sales managers, etc).  I don't think that is wise, given how poor TSI has performed as a company in recent years (Also, 24 Hour CEO is the former CEO of TSI).  Higher paid team members are being laid off in an effort to increase cash flow.  Salaries for new club managers are at least 25% less than current club managers in place.

Expect to work long hours, 6+ days a week even if your Club is over-performing,  very little to no work/life balance, club managers are expected to sell about 50+ memberships a month and receive no commission, etc.  Back in the day, you used to get rewarded for over performing by winning contests, gifts etc.  However, those days are LOOOOOONG gone.  If you are not part of the "boy's club" you WILL NOT be promoted, which can lead to a very toxic work environment.  

It was a great company up until very recently.  Unfortunately, it has become like every other Fitness Company.

Though a great platform for people who have a true passion for fitness and serving the community- this company had started their nose dive long before COVID-19. Management had a high turn over rate due to constant mistreatment by higher ups. Some would flat out even got bullied to quitting. Like most places, favoritism plagues this company. If you did good, they’d leave you alone and cheer you on. If you didn’t, you would receive very little support or development and eventually they would just ask you to leave or hope you’ll quit. I was one of the very few that found great success in my job, but I was also quick to notice the mistreatment and neglect that was happening around me, from my pedestal. This company had great potential, but corporate had already made too many mistakes from the beginning, including trying to merge their sales team and front desk team together to take on more responsibilities without any pay incentives or proper compensation. Not to mention making it extremely difficult for front line workers to receive medical benefits EVEN IF you were full time.

The final nail in the coffin was the lack of human empathy that the corporate team has. They gathered thousands of people on a conference call, only to press play on a pre-recorded message saying “effective immediately, your employment is terminated” after months and months of radio silence from the company. Even employees who have served the company for almost a decade were not exempt from the cold and tasteless move. A pandemic is not an excuse, show a little respect for your workers, they are not just another statistic for you.

I have met many a wonderful people from this company and line of work though, and I DO wish for this company to bail itself out and somehow rise up again. A restructuring and a culture shift would help immensely. Start taking care of your employees a little more, and invest into proper development and training to reduce the turnover rate. 

The biggest thing for me with any job is morale of the staff, I’ve seen countless new hires come in eager to work, then after a couple weeks they start calling off, ultimately they don’t want to be there anymore. This results in management being forced to schedule the same people over and over again and scrambling for coverage. The company can make you feel expendable at times, just like they did with the gym technicians, forced most to take a pay cut or “made them” quit if they didn’t want to accept it. I’ve had countless coworkers tell me the job stresses them out even when off the clock. Your hours can be cut at a moments notice, going from over 30 hours a week as a part timer to lucky if you’ll get 12-15. I’ve seen scenarios where someone’s promoted from a sales and service associate to an expert and the pay increase isn’t even 70 cents. If you’re a leader in your gym’s sales, that’s literally the only way you’ll get hours, but you get no additional compensation. On the plus side you can meet some cool coworkers and gym members along the way that make the shifts feel quick and somewhat enjoyable. However bottom line I wouldn’t make this a career, this is probably optimal for someone that’s starting college, or at the hallways point in college and just wants some extra money and doesn’t care if it’s inconsistent. I find myself now willing to do my duties as best I can when scheduled of course, but the fire I once had to grind for sales and really give my all to this company that doesn’t have my back or my coworker’s backs is gone. 

On my first day as a trainer at 24 Hour Fitness, another trainer introduced himself to me by saying, "oh, another new trainer this week." I asked him what he meant, and his reply was that he has seen more then 20 trainers come and go in the last couple of months, and that even the Fitness Manager was new and they go through them every couple of months. This place hires new trainers every week, knowing that most trainers quit within month because it's nothing but a high-pressure sales job. You may train 20% of the time, but over 80% of the time, you're cold calling, working the floor or trying to get clients. 

They require you to get 3 new prospects for every hour that you are on the clock. That's Insane! If I work 6 hours a day, that's 20 new prospects a day, or 100 new prospects a week. There are over 20 trainers at the larger locations, so if you have 20 trainers all trying to get 100 new prospects a week, then that's 2000 new prospects. There's no way the gym gets 2000 walk-ins or referrals a week, so how can you ask such unrealistic expectations of your trainers. 

They lie to you when you first start, telling you that you'll make around $3500.00 a month, but that's only once you get a full-time client base, which could take you several months, so be prepared to make minimum wage and part-time for a couple of months, and good luck paying your bills. This is not a job for working, responsible adults who need steady income to pay bills. It's okay for students just starting out, for retirees or someone just needing part-time work. 

From management to trainers to front desk staff, this place constantly goes through new people like wash clothes.  It's a big, corporate, bottom-line, profit-driven business that treats it's employees like disposable waste, recycling old staff with new every couple of months. 

Don't waste your time, unless you're fresh out of school and need a place to gain experience.

Top Job Titles	Average Salary
Personal trainer 286 salaries reported	$25.69 per hour
Janitor 71 salaries reported	$17.87 per hour
Sales manager 49 salaries reported	$22.30 per hour
Sales and service technician 25 salaries reported	$17.60 per hour
Fitness instructor 36 salaries reported	$23.98 per hour

Working at 24 Hour Fitness: Company Overview and Reviews

24 Hour Fitness

24 Hour Fitness Ratings

Popular jobs at 24 Hour Fitness

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected