new home sales consultant

building inspector

home inspector

scheduler

customer service representative

2M Quality, LLC

I have been with 2M for about two years as Quality Control Inspector having retired as a residential contractor for 45 years. One of the difficult things for me was to stop looking at code requirements and look only at quality of work. I have seen negative reviews of 2M. I have nothing negative. In the interview process I was told the inspection schedule could be changed depending on whether the contractor was ready. I know that sub-contractors sometimes don't show up or finish when they planned. Weather changes a contractor's plans. Expect your schedule to be changed at the last minute. I knew this up front.
Travel. Not all subdivisions are ten minutes from my house. I expected there to be travel. Some days require more than others.
Pay. Some builders are more consciousness than others. So some inspections take longer than others. Getting those less consciousness builders aware of their items needing more care IS our job. My experience is those builders over time change to be more aware and those inspections take less time. Less time equals more money.
I was assigned a trainer. I was trained how to do the job and how to use the computer program required. This trainer continued to guide me as I learned the little things I missed in training. I still call my trainer as new things come up from time to time. 
Communication in this company is unbelievable. Every detail is communicated to everyone involved. If needed a zoom conference is called to give information and receive feedback.
I really do not understand the negative reviews. This is a job. Jobs require work. If you aren't willing to work don't apply.


It's not a bad job, per se, but it does not play out as advertised. First, the job is listed as a certain city/area, but the actual work area is huge. Up to an hour of driving each way (unpaid!) get old for almost every job wo compensation. Too often you are driving very long distances for one job or a verification, which is paid less. They also advertise each house taking 1-1.5hrs, which is a pipe dream. It's at least .5 hrs more on average, and you get paid the same amount for an enormous house as a smaller one, even though it takes way more time. Plus, you are "on review" for the first two months and paid less, all the while having to deal with nit-picky edits from management that take at least another .5 hrs. Onboarding was a nightmare. You don't get paid for training that takes 6hrs per day. The office had zero clue how to assist in issues with software setup. I didn't get paid for 8hrs working on that, which I ultimately had to figure out myself. It could be a good job if they would step back and let qualified people act on their own and not micromanage their reports and if their tech was up to date. Buggy website that often is slow and/or causes you to easily lose your progress and redo it. It's only worth it, IMO, if you are doing a very small area. I never got assigned to a single job within 20 mins of me the entire time, and most were 45 mins out.

The typical day will require you checking the schedule for changes from the previous night, often the jobs are removed from the list the night before, which will require you to try to find work somewhere else for that day. They work the field staff as "contractors" so they don't have to pay any benefits, the field staff use their own vehicle for all transportation, and the cost associated with this is entirely borne by the "contractor" but the fees paid for the work in the field is set by 2M Quality, there is no association with the time or distance for travel or the time needed to perform the work, so one can easily, as in my case, end up driving 70 miles round trip, work for an hour and a half, and drive back- total travel time 90 minutes, total compensation after expenses $17. For 4 hours. This is way below the already low minimum of state at $10.50 hr. So, I highly recommend finding work elsewhere.

They lie a lot, schedule changes hour to hour, demands your own time/resources/insurance and specifically told me not to care about the homeowners which makes the quality of the work embarrassing at best. They tell me something takes 2 hours and it's really 4. They tell me a meeting isn't mandatory but try and take me off the schedule for not attending. They eventually succeeded in taking me off schedule for not wearing my hard hat as I was leaving a job site despite being on my own time and having my own insurance. The day after that and right before I got take off the schedule I got to meet my replacement in training who also wasn't wearing any hard hat despite not having insurance. They then lied by saying I refused to go get my hard hat even though I was never asked too and put it on of my own volition the next time I got out of my car. After only 6 months with them I am very happy to see them go. 

You are not truly an independent contractor. Work is assigned and you have to complete all the work that they give you on a particular day, whether or not, you are capable of completing it, or how far you have to travel. I signed up as a part-time inspector looking to do 5 to 6 inspections per week and was getting as many as four in one day. I explained that I was retired and that I could not handle the volume of work nor did I want to. you have no choice in the amount of work that you want to do and that is not an independent contractor. Training was about eight hours in the field over the course of two days and was not paid for Not even the gas. All additional training was by text and email. I explained to the owner that I was not physically capable to do the amount of inspections that they wanted me to do and he just did not care. He told me they expect at least 10 inspections per week no matter what you are capable of doing or want to do. Glad I’m gone.

There is barely any training they threw you out in the field and expect you to understand their way of doing things and then when you ask for help there's no help there they send you to a PDF file and you're in the field at home and you're expected to read this PDF file when it would take them 5 seconds to answer the question they do not treat their employees fairly or with any consideration I would not suggest working for this company there are too many other companies out there that will treat you right and give you the information you need to succeed. The attitude for management is intolerable, rude, unhelpful and then they raise their voice to you for anything and everything even if it's just a question or something that wasn't done correctly because you didn't know how they wanted it done and they wouldn't answer a simple question to get you through it

This is my 8th year working as a 2M Quality Assurance home inspector. I joined 2M with a background in new home construction/QA experience. Their scheduling is very responsive to my territory and volume requirements. This is a semi-retirement job to supplement my income. I enjoy the freedom and independence to complete my daily inspections anytime within the 2M time requirements. 2M trains new hires using individual mentoring and calibration sessions with continuous reviews and feedback. Our division’s inspectors meet a couple of times a year to review our  builders’ QA feedbacks and areas of focus. 2M management advises us of QA issues using email and text. They do not micro-manage us. 

If you are looking for a company that constantly changes your schedule, blames you for everything, changes the scope of work for every builder, expects you to know all the changes even though they do not communicate those changes with you, and ultimately gives you little support, then this is definitely the company for you.  Job requests can appear and disappear in a moments notice.  You can expect to plan your week and have those plans change continually throughout the day.   You are not allowed to talk to anyone and you are treated like a lepper at all job sites.  No one will come near you as if you have the plague.    Also, you will not be paid for any training to include meetings that can be up to 100 miles away that you must attend, but on your dime !

They have a decent onboarding/training process. I had a good trainer and was well trained. I got rave compliments from the company but only stayed about 1 month.  They’re happy when you find a large number of defects,  and not so happy when you find few.  Turns out they want a large # of defects reported to the builder to justify their existence. Let there be a house that was well done, and with few defects, then it’s somehow my fault and I didn’t do my job. You have to purchase your own equipment & liability insurance. They don’t pay mileage and some homes were 45 mins or more  from my home. They’ve had an opening posted on Indeed for quite some time. It’s not a surprise to me why they can’t find anyone. Also, all of management seems to be swamped with work.  

why bother,  If you see something that is poor quality you  may be asked  not to report it because that particular builder does not want it included.  It's just a scam to add another layer to deflect warranty issues.  A buyer hires a home inspector and if something is missed, the builder can deflect.  Now comes the "quality assurance inspection", another layer of deflection for poor craftsmanship and unwarrantable claims.  what i saw of craftsmanship was appalling. there is no value in the "quality assurance program" for the  buyer.  a good builder can figure out what's wrong if they care.  

Top Job Titles	Average Salary
New home sales consultant 196 salaries reported	$77.24 per day
Building inspector 140 salaries reported	$35.00 per hour
Home inspector 53 salaries reported	$35.00 per hour
Scheduler 1 salary reported	$20.50 per hour
Customer service representative 1 salary reported	$18.00 per hour

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