marketing coordinator

customer service representative

customer advocate

4Patriots

I was let go due to issues that arose during training (I was under a great deal of mental and emotional strain, for which their answer was 'That's too bad. Have a Calm app' with no real support, despite their saying they respect and support mental health) and because my backup plan moved out of state (you need to have one, either a secondary location you can go to, a mobile hot spot, etc, which they don't mention in their job listings) and my apartment building had to shut off electrical for 8 hours at a time for two days. We weren't supposed to miss any time in training, at all, for anything. That's fair enough, but why let someone finish training, and keep them around until three before they hit their 90 days? Just let them go right away, if that's the rules.

They micromanage you heavily at this job. No, they can't really see what you're doing since you aren't there, but there's tons of software that shows your managers exactly where you are and what you're doing and it isn't hard to look at a screen and know that someone went to the restroom or is on break. You have to announce your every move in chat for it, because no one can be bothered to look at the screen (or invest in monitoring software). Management has never worked on the phones and it shows. They treated us like we were in kindergarten.

Now, they do give you plenty of breaks, but if you have to step away outside of that time, you get a whopping five minutes per WEEK to do so. 

Also, you aren't allowed to put people on hold. Ever. Even if you're looking up a solution to a complicated situation, you have to keep up a meaningless stream of chit-chat to avoid the dreaded dead air. Don't bother if you're an introvert, or can't prevent yourself from actually focusing on trying to find a solution. No hold, or you're fired. No muting except to cough or sneeze, or you're fired.

Just look elsewhere. 

4Patriots stands out as one of the most disorganized and chaotic workplaces I've encountered in quite some time. If you enjoy being micromanaged, overworked, and underpaid, then this might be the perfect fit for you. From the very start of training, it's evident that micromanagement is a cornerstone of their approach. Despite promoting a sense of family, the reality is quite different; management lacks experience, reflected in the ineffective policies in place. The systems are subpar, hindering productivity. Trainers exhibit unprofessional behavior, such as smoking on camera and allowing their spouses to interrupt Zoom meetings with jokes. It's a situation that leaves much to be desired. I urge you to spare yourself the frustration and seek alternative employment. Offering "white glove service" to customers while neglecting fair compensation for employees is simply untenable. Avoid applying here unless you enjoy constant scrutiny and micromanagement akin to being treated like a child.

I thought I had found the perfect job until 2020. They changed with the culture, political landscape and they took PPP money when they were hiring not laying people off! They started not to care about their customers or employees, they got very greedy through the pandemic. They changed, they didn’t care about the customers that built their company anymore it was all about their love of money!
They micromanage you and make it impossible to earn a bonus because their KPI‘s are not achievable! They keep raising the pay for customer service reps thinking that they will stay, however, they keep leaving! Money isn’t everything, unless you are in management at this company!

4Patriots has become family and they make coming to work enjoyable. Management is very understanding and do anything they can to help you succeed. The company is customer centric and puts rapport building over strict metrics. 

The pay is very good for a remote position, and there are a lot of benefits and perks, including a all expense paid trip to Nashville each year! You get to meet your co-workers in person, have further training and mingle with the executive team at the company dinner. What other company does this?!! 

If you want to work for a company that truly does care about their customers and employees, this is the place to be.

One of the best things about 4Patriots is the room for growth. "Actively seek to learn, improve & grow" is one of the company's core values... and "active" is an important part of that. You WILL be challenged here as a professional so bring your A game! 

The rewards for doing so are fantastic: team members who take ownership of their work, competitive compensation packages, flexible work hours, and work that truly makes a difference in the lives of customers. Plus, you'll get regular feedback on your performance and the opportunity to take leadership positions and grow your own career. 

If you are the type of person that enjoys bringing your best and "leaving it all on the field" -- you'll find that the sky's the limit for you at 4Patriots.

This is a wonderful, supportive, honest, transparent company. I loved my time there. Albeit short I would recommend any one to join them. They take care of you and it’s truly a family environment. They pay well, they listen, and they go above and beyond for the employees! Fun events, catered holiday meals, thousands of dollars worth of free products! 100% free health insurance! Only thing is they do check your credit to work there and you have to have a very clean background.

4Patriots has been a blessing to me and my family. The pay is fairly strong with opportunity for yearly raises. I don't ever feel overly stressed at work. There is always somebody available to answer your questions. There can be a good amount of grey area when it comes to policies and procedures. As well as the systems can be a little.... shall I say, funky? The company provides great benefits and often sends care packages to their employees to show appreciation.

I have a lot of flexibility and great benefits at my current role here, but the product is uninteresting to me and totally reliant on geo-political events outside of our control. It doesn’t feel like marketing efforts really make a difference during dry seasons, which can be stressful when management expects it too even though it’s not working for any department. I also felt like my work was uninteresting, but that could be totally personal.

I absolutely love working for 4Patriots! It is without a doubt the best company I have ever worked for, I know I always have support from my company, fellow employees and my supervisors whenever I need any assistance. This is a company that takes care of their employees and in return, we take care of them and our customers as if they were our family because it is important to us. I never thought I would say I love going to work every day but I can honestly say that I do!

I currently work at 4Patirots and believe I am fairly compensated at 17 per hour with an increase to 19 after 90 days, I get 20 paid time off days per year, and a free included health insurance plan. I personally do not mind what others have described as micromanagement behavior as I work remotely and fully understand they want me to stay on task since they can not physically see what I am doing. I've liked the attitude of everyone I have worked with so far and overall really like working for this company

Top Job Titles	Average Salary
Marketing coordinator 3 salaries reported	$48,333 per year
Customer service representative 3 salaries reported	$17.00 per hour
Customer advocate 1 salary reported	$16.00 per hour

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