customer service representative

press operator

machine operator

receiving associate

operator

4imprint

My day to day duty is to check my emails to see what changes need to be done from the sales reps. Checking "bins" which is just seeing if we have received payments from clients, if so send the order. Along with checking for licensing and either seeing if they need payment of if there is payment then send order. Manager is very easy to approach and talk to. They are very level headed, straight forward, and empathetic. Our team lead is energetic, which is great and they do a great job boosting moral! They are also easily approachable, fair, along with empathetic. Workplace culture for this department is very close, content, we may all work individually but we do come together when needed. I, immediately felt welcomed when I was hired. 

My most enjoyable part was helping out my fellow coworkers. As stated above this department does provide a sense of friendliness, such as being considerate if you like your desk decorated for a birthday to sending flowers when one is out for medical leave. I love that I can approach anyone on my team and ask a question, if they do not know the answer they help me find someone who can.

This is in regards to sales and adjacent positions specifically. A typical day will involve handling an endless amount of emails (typically 300-400 a day including sent emails, I have heard it has gotten even worse) and taking basically back to back calls. Management is friendly however can't really do anything to help except to continually offer apologies and that it will get better. The culture used to be great, as you can see from older reviews, but is basically non-existent now. The hardest part of the job will be the extremely high stress you will be under and having to deal with disappointed customers. There really isn't a enjoyable part of the job, several years ago it used to be the feeling of helping customers out and making their events successful but this isn't the same company any more. The only positives are the benefits and maybe the pay if you are a sales rep but even that is diminishing (you get no pay raises, even for cost of living or inflation). 

Would not recommend anyone to work as a CSR with this company. They entice you with higher starting pay with commission potential however in hind sight it is a Sales Position with low commission.  Fast paced job, your responsible for a magnitude of the things. High stress sales job. Management is passive aggressive condescending. The order software is from the 90's and has not been updated so majority of orders through the web or into the system are not inputted correctly which you are responsible for fixing. Taking calls, quotes, orders, pulling web orders, fixing other csr orders, claims, handling payments, sending emails, sending samples, calling vendors, Middle person for all artwork approvals and or issues. Know 1000's of different product. Knowing over 100s of thread colors and charts which distribution place can do or not. Rush orders with UPS shipping freight cost and contacting them. This job is fast paced with a magnitude of responsibility and is stressful. Management only cares about sales numbers rather than simplify the work load to be more efficient.

This work place has some great qualities such as health insurance, match 401K, profit sharing, get free lunches once in a while, able to participate in activites such as finding Easter eggs, playing Bingo and winning prizes, costume contests, beard contests, being in the catalogs that go out to customers and more! We have quarterly meetings on how the company is doing and what our goal is for the following quarter. Some thing that are hard to overcome are the lack of cummunication between supervisors and employees. Things get changed without the employees knowing of it until it happens. Also, the favoritism between supervisor and employees. There is also no room to advance. Overall, it can be a fun environment to work in aside from some situations.

• In the department I worked in, a typical day of work consisted of inspecting, folding, and packaging embroidered items to be shipped to customers.
• What I learned from this job was to make sure that customers were receiving the highest quality items.
• Management was pretty relaxed and as long as you did your job well they let go about your business.
• The hardest part about this job is that it isn't very challenging.
• The most enjoyable part of the job is that it was pretty easy and straight forward job.

Pto is wonderful and also 10 hour shifts are great to make for 3 day weekends. Nice to have health and dental and matching retirement. Don’t have to sweat or freeze  like most distribution centers. 

Management i feel could be more friendly and engage with ALL employees more than just the same few. Possibly more approachable and understanding. They are chill for the most part. 

cliquey and coworkers can seem to be unfriendly and some come across as way superior to others like they are better than the rest. 

Job is repetitive, frustrating at times because machines have issues, no variety, and can be boring. The only way pretty much to see a raise is to work on the right machines and given good orders which is nearly impossible to reach goals for most. Lack of advancement opportunities. 



What is the best part of working at the company?
The flexibility with my hours and able to come in at an earlier start time was probably the best part of working for 4IMPRINT. 
I also loved the company and enjoyed the work environment and employees. 
I was also able to gain a lot of knowledge from my co workers / superiors. 
Last but not least goal orientated leadership.

What is the most stressful part about working at the company?
I didn't feel there was any stress at all while working for the company.

What is the work environment and culture like at the company?
Very friendly, Team players and wonderful leaders 

What is a typical day like for you at the company?
FUN , I enjoyed being a part of 4IMPRINT everyday

Once you get the hang of running the press, the work can honestly be really fun here! You’re able to listen to music/podcasts during your shift and most of the coworkers are great. HOWEVER management at the Appleton location is super disorganized, nobody is ever on the same page, and they obviously play favorites. You could be told one thing by one supervisor and a completely different thing by another. I’ve had supervisors here make rules up on the spot just to be right in an “argument”. You’re much better off getting a job at the Oshkosh location if you’re looking to work here.

Worked in the Floating Dept of Sales area, covering 2-3 CSR's desks while they were out. The work is extremely stressful with no thanks received from the reps.  
During the rush periods, customer sales reps can not keep up with their one desk, but floaters are expected to cover 2-3 desks during the course of a day.  Very large turnaround in this department, 18 people have left in the past 4 years that alone should be an indicator of problems within the department.  
Upper management has received complaints but do nothing about the current manager who is un-approachable, favorites are given easy desks to cover on the daily schedule.

Their daily workload is fair for the compensation.
Direct and upper management advocates for their employees.
Their workplace culture is welcoming.
They treat their employees like people, not like numbers.
They don't have awful metrics that make it hard for employees to do what's right for the customers.
They stand by what they value for all employees and customers.
They give employees empowerment to do their jobs efficiently and help you grow when you want to.


Top Job Titles	Average Salary
Customer service representative 5 salaries reported	$16.20 per hour
Press operator 16 salaries reported	$19.31 per hour
Machine operator 9 salaries reported	$20.33 per hour
Receiving associate 9 salaries reported	$17.28 per hour
Operator 4 salaries reported	$20.38 per hour

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