front desk agent

concierge

shipping and receiving clerk

forklift operator

material handler

5th Avenue Concierge

A typical day as a walking rover involves walking through the perimeter, taking photos, and uploading them to a messaging group app instead of something more professional like QR code scanner per location, Slack, or a Discord. They want your phone flooded with tons of property photos instead of making a more organized decision.

Some managers say you must walk and take photos every hour, but as long as you upload photos every once in a while, they will all overlook, the people who work too hard don't do so for long.

Don't bust your butt for anyone if they're showing you its not required. Or even encouraged or praised.

Some rovers upload once every 4 hours, some once every 2 hours, so it varies on how professional and caring your supervisor is.

There is little to no progress besides finding your place in keeping busy with the properties. The management was as unproffesional as it gets, took them until 2 hours of clocking out to begin to show me the property objectives and my new co workers showed me everything their was. 

On my first day. It wasn't alot. And it said more about the kind of manager they were, if they're more interested in seeming professional than actually BEING professional, while on time, and respectful.

Every property is "different" but not really, the only difference is every property has a difference;

Which is on who blames who for their incompitence. Either entitled workers, or unprofessional management.

There is favoritism to shifts, there is favoritism to those who have consecutive days, there is even favoritism to who gets uniforms, and who gets their calls answered.

More than likely they'll tell you there are no days available or keep you in the shadows, while they hire NEW workers, they give you extra days at a short notice to cover for their other workers who they favor, or who they want to keep happy, and there is even favoritism to the residents of the buildings.

Exceptions are made in every building, because the property managers play favorites and the supervisors play favorites to the concierges, etc. etc.
Its all a big line of favoritism.

Some residents made to follow the rules, they pay all the fines, and get enforced every rule.

And others are put on a pedestal because they know a concierge or a building employee, or property manager.

Overall, its a meaningless job, and decent side income.

There's very little transparency from the beginning about what you will be responsible for, how the company operates itself, what you are entitled to, and the expectations made of you. To work here is to make things up as you go along. I was not provided training for my position or given a standard operating procedure for daily operations. There are no breaks of any kind, and to do literally anything beyond what is demanded of you (changes often) is to be in violation. To be honest, this company is most likely a front for a larger corporation to include as tax-deductible losses because there's no exchange of goods or services for revenue and expenditures are almost 0. 

The employees performing the concierge role for which the company is named are left completely in the dark about how the company makes money and is able to pay them; which indicates a likelihood of unfair wages within the company. The company provides nothing to it's employees to perform their jobs, operating costs are probably kept low to maintain a certain profit margin ensuring "management" are well-paid for no reason whatsoever. The shared concierge workspace is never cleaned and always disorganized. Staff don't care about the next one coming in. Pay is beneath the industry average, they will probably become insolvent before $15 min wage hits in 2024. There are no roles for internal advancement, management is more likely to hire externally to fill advanced roles when available, therefore wages are likely also kept stagnant for loyal, entry-level employees. If this company is actually a subsidiary for something larger, you aren't made aware of it by company management; they hide things from you. Overall, management is absent, and provide insignificant help, if any. These are just a few reasons why employees leave frequently and there is a high turnover rate for concierges (the only job in the company besides management). 

The front desk is there to help the clients but they will never take them seriously because they pay a lot of money for concierges that are incompetent, disorganized, discriminatory, poorly trained, and embarrassing. Work here if you need some petty cash I guess. 

As a student in Hospitality Management.  It was important to get the experience of what to expect in a tourist driven environment, and 5th Ave Concierge afforded that opportunity in the heart of Wynwood overnight, as the parent of a neophyte and full time student then. The third party employee to residential building had you forming relationships with staff members and residents alike, with the ability to serve in an capacity that meets and exceeds ones responsibility. Howere every one needs to be on the same page which is not the end goal as per my experience from the direct manager of said shift through 5th Ave. As brought to the attention of the hierarchy on many occasions dishonesty was pushed as the mode of operation when dealing with the building employees and residents on simple matters that took a modicum of effort drawing a very tangible line in an environment that can and will get "very unusual " sometimes dangerous and requires a united front. But the us against them is the doctrine that's propagated. On several occasions knowing directly what occurred in situations to have direct management obscure facts and weave another story. This happened often at my first location that enjoyed the service the team of us provided that were regulars. Due to my protect veteran status the untrusted direct manager took me off of schedule after a tactful disagreement so that id quite. I had been recognized for good work even had the privilege of earning an elite badge. To have the hierarchy not do anything about it but keep the dishonest fellow which mean they agree with his methods of business.  If you need a temporary job for experience they'll hire you and under pay you. There are beautiful people and trust worthy direct managers that I've had the opportunity to meet, it was just not in the cards for me to be their subordinate. If you boss tells you to lie on several occasions in Hospitality and that they do it all the time, he doesn't care about service and thats the crazy part. 


Typical Day at Work
A typical day involves greeting residents and guests, managing the front desk, answering calls, handling deliveries, coordinating access, and assisting with requests as they come up. The role requires staying alert, organized, and professional at all times, since the front desk sets the tone for the entire building.

What I Believe I Learned
I learned the importance of attention to detail, consistency, and communication. The position strengthened my customer service skills, situational awareness, and ability to stay calm and professional under pressure. I also learned how important it is to anticipate needs rather than only react to them.

Management
Management was structured and clear in expectations. Communication was straightforward, and supervisors were available when guidance or clarification was needed. The emphasis on professionalism and accountability helped maintain smooth daily operations.

Workplace Culture
The workplace culture was professional and respectful. There was a strong focus on presentation, punctuality, and teamwork. Everyone understood the importance of representing the property well, which created a disciplined and organized environment.

The Hardest Part of the Job
The hardest part of the job was maintaining focus and consistency during long or quiet shifts while still being ready to respond immediately when situations arose. Balancing attentiveness with downtime required discipline.

The Most Enjoyable Part of the Job
The most enjoyable part was interacting with residents and guests and being someone they could rely on. Providing assistance, creating a welcoming environment, and knowing that my presence contributed to the overall experience of the building was very

My role is a front desk agent who works the afternoon shift. Quite honestly, this shift is the busiest and sometimes sh***iest.  Normally, we have to call residents every time there's a visitor or delivery. Putting perishables in the freezer, organizing the package room, checking in air bnb guests. Tasks may sound simple but when actually working, they prove to be quite stressful, so if you cannot handle fast paced environments, this wouldn't be for you. The management is good but they have a high tolerance for those who are consistently late and may expect more from those who are always on time. Overall culture is non toxic, though. They have their moments but it's not something that is a consistent thing. They aren't strict with time off requests which I like. If something is urgent or I simply cannot make it, they are fine and have people who are able to cover me. Hardest part of the job is being on top of everything. Morning or overnight shifts don't have to worry about much.  Sometimes you don't even have time to sit and record everything in our daily log. The enjoyable part of this job is getting to know the residents. You truly feel a bond with many of them, and it's nice to come into a workplace knowing that the residents truly appreciate you. They even give you tips and gifts!

The company overall seems to be not as organized as I expected. They're flexible with work scheduling but can seem not compassionate when personal things happen in life and you respectfully need time off. There are no benefits whatsoever. They're not as good in communicating with leasing management to have things handled accordingly, efficiently, and immediately. The training wasn't as much as expected versus the issues that takes place and you're not as trained to know what to do until after the fact. The job isn't hard and the managers are easy to speak to. Every property is different and what is required of you whether you work morning/afternoon or night/overnight. You can provide feedback to the managers and they do what they can. Managers have to be willing to understand that working night shifts and sitting at the desk just staring at the screen is impossible with nothing like music, or being able to read a book, etc. There should be some kind of leniency. Overall, the company does not provide anything worthwhile that can be competitive to stay long term. No opportunity to move up in company nor benefits, PTO, things as such but if they offered such things then it would be worthwhile. 

Based on the position description, I believe a typical day would involve welcoming residents and guests, managing deliveries, monitoring the property, and ensuring that everyone receives excellent service. I believe this role would teach valuable skills in customer service, communication, problem-solving, and luxury hospitality.

I value management that provides clear expectations, support, and opportunities for growth. A positive workplace culture is one where professionalism, teamwork, respect, and accountability are encouraged. The hardest part of the job may be balancing multiple responsibilities while maintaining a high level of service and professionalism. The most enjoyable part would be interacting with residents and guests, building positive relationships, and creating a welcoming experience that leaves a lasting impression.

A typical day at 5th Avenue Concierge was organized and fast-paced, with a focus on providing excellent service and ensuring residents and guests felt welcomed and supported. Each shift involved coordinating requests, assisting with building operations, and maintaining a professional front-desk presence.

During my time there, I learned valuable customer service and communication skills. The role strengthened my ability to multitask, stay calm under pressure, and handle different types of situations while maintaining a positive attitude.

Management was supportive and clear about expectations. They emphasized professionalism and teamwork, which helped create a structured and productive work environment.

The workplace culture was respectful and collaborative. Team members were always willing to help each other, and there was a shared commitment to delivering high-quality service to residents.

The hardest part of the job was managing multiple requests at the same time during busy periods, but it was also an opportunity to develop strong organizational skills.

The most enjoyable part of the job was interacting with residents and guests, building positive relationships, and knowing that my work contributed to making their daily experience in the building better.

What is the best part of working at the company?
The best part about working as a concierge is being able to assist guests, solve problems quickly, and create positive and memorable experiences during their stay.

What is the most stressful part about working at the company?
Working as a concierge can be stressful at times because it requires handling multiple requests at once, solving unexpected problems quickly, and maintaining a calm and professional attitude under pressure.

What is the work environment and culture like at the company?
The work environment and culture of a concierge role is typically fast paced, team oriented, and service driven, where professionalism, clear communication, and a positive attitude are highly valued.

What is a typical day like for you at the company?
A typical day as a concierge involves greeting guests, responding to phone calls and emails, handling reservations and special requests, coordinating with other departments, and ensuring each guest has a smooth and enjoyable experience.

What is the best part of working at the company?
5th Avenue Concierge is a great place to work. They prioritize professionalism and customer service excellence and inform you of all the necessary information to be ready and equipped to provide great customer service. They are very supportive and helpful to ensure all is needed on a day to day basis. I would recommend anyone looking to get into the front desk/concierge, customer service or hospitality business to work here.

What is the most stressful part about working at the company?
Managing multiple residents requests and vendors at the same time.

What is the work environment and culture like at the company?
The work environment is professional and welcoming.

What is a typical day like for you at the company?
A typical day includes greeting all residents, guests and vendors while ensuring they have the proper information and ensuring they have permission and access to the building as well as keeping a daily log to pass on any notes to team members.

Top Job Titles	Average Salary
Front desk agent 25 salaries reported	$15.10 per hour
Concierge 19 salaries reported	$15.13 per hour
Shipping and receiving clerk 22 salaries reported	$15.00 per hour
Forklift operator 2 salaries reported	$17.00 per hour
Material handler 14 salaries reported	$15.50 per hour

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