certified medical assistant

patient access specialist

associate

senior service associate

referral specialist

61st Street Service Corporation


Let me start by saying that 61st street corporation is the best place to start and gain experience. I have NO issues with 61st street corporation as it relates to human resources. They do a very good job keeping you informed about your benefits and being there for you when you need them. They host events and keep you up to date on current world issues and holidays. They send you monthly newsletters and make you feel like you belong. My issue stands with who I work with directly. For example, I work for Columbia University however my human resources department is through 61st street corporation.


 My department is extremely dysfunctional. There is no structure, no organization, and things are constantly changing at a rapid pace. All my department cares about is revenue and productivity. Any time that you share an opinion or share facts that can help better you at your job it is shut down and management takes it personally. Managers and supervisors do not take accountability for their actions, we are only a "team" When it's convenient for them, And provide you with extra tasks that are not in your job description. When you do something that they ask you to do, they change it last minute and when it's wrong, they gaslight and tell you that they never told you to do it in the 1st place. The environment in my department is very toxic and hostile. The management is very passive-aggressive and loves to micromanage. The constant."hand-holding" will make you feel as if you're in grade school. You're treated like an unwanted step-child. The high levels of anxiety and stress are not worth it. I've noticed the difference in treatment between 61st Street staff and Columbia staff. They cannot retain any staff that they hire because they end up leaving. My entire department is new with everyone including myself only being there a  few months.  Once again I would like to thank 61st street corporation for being a great representation of human resources however the department is subpar. I would hate to see 61st Corporation crumble due to Columbia's mistreatment of its employees. I URGE 61st Street corporation to investigate internally.



everyday at work is never the same as the day before, working with skin cancer patients was such a learning experience , different personalities, various tumors and sizes which made the surcial acpect of way more interesting , the fact that not only is a malignant tumor being removed but in the process the patient is getting reconstructed so that its not visible , the hardest part of my job is having to see a patient getting a surgical procedure on their faces but what makes it better is that as a medical assistant its my job to assure the patients that everything will be alright and to make their experience as calm and efficiant as possible and also educate them along the way , the best part of my job is the relationship i have established with my patients ,skin cancer is very common and many people have several of them all over their bodies therefore some patients are ver frequent visitors so i get to know them on a personal level and thats a great feeling when patients look for me by my first name and not just as the assistant

A typical day at work consist of checking all P.O.C of the office such as controls for urine multistix, refrigerators, oxygen concentrator, and eye wash - before any patient arrival.

Once a patient has been registered and all forms are completed by the front desk, I room and triage the patient then present to the attending the case. I have to assist the physician in the exam room for each patient, preform phlebotomy if required and prep room for the following patient. 

In other cases, some patients are schedule for procedures and that requires; in addition to vital signs, UCG if needed, the written consent of patient, and set up properly the exam room.

What I have learned in the years working in Columbia (61st street serv. corp) is that I gain a tremendous amount of patience, care, and awareness.

Managers can always use a little touch up, in reference to point of views. The way I see it, we all learn form each other and listening to everyone's opinion and discussing any circumstances that arises, it was makes a great team.

What is the best part of working at the company?
The co-workers were the best part of working there. I felt unfairly challenged every day. You are given a job description and the director had to check everything everyone did everyday. Even after getting a good review the director still has to approve everything and check it before the work goes out. I was informed by most others the same was done to them…. Uncomfortable environment to work in. 

What is the most stressful part about working at the company?
Being checked with everything you do. You’re told there is no micro management but there is. 

What is the work environment and culture like at the company?
Co-workers were very nice to work with. 

What is a typical day like for you at the company?
Uncomfortable being micromanaged.

I'll preface this by saying I hear horror stories about certain departments within this organization. I feel lucky to be in my particular department as our team works well together. Management really does try and help resolve issues, but they are overworked and overwhelmed. There has been little turn over in my dept specifically, but turn over in other departments is nonstop. They are constantly cycling through employees. 
My biggest gripe with this company is human resources. They are unresponsive. When they do respond to emails, it's like they don't even read your question or concern before responding. They are rude and abrasive. They seem to pass off their job responsibilities to each other instead of doing their job. I have never worked for a company with such a terrible HR team. 

My typical day at work is registering patients demographics information, collecting co paymenst/balances,and verifying eligibility insurance. 
 I work under the assistant manager and site manager and the environment is a friendly atmosphere.  The patients care is the first priorority. I inform the patients of any insurance changes or any payments that need to be met.

The difficulty of some patients because of some circumstances can be challenging. However I keep an optimistic approach.  I always put myself in whatever situation a patient may be in and try to have empathy towards every situation.  
The most enjoyable part is a new mom and dad .  The proud grandparents or family that may come to their appointments.  Helping people is the enjoyment I receive.

I clock in by 8:30am Mon-Fri.  I open all exam rooms and prep them for the patients, I make sure every thing is stocked accordingly and all instruments are sterilized.  I then obtain the schedule for the day and review it with my provider.

I learened alot about different types of cancers related to the OB-GYN field.  I'm more aware of different treatment options and the surgeries that can take place after a specific diagnoses.

The hardest part of my job is seeing my patients suffer through the chemotheorpy treatment and diagnosing them.

I enjoy taking care of my patients to the best of my ability.

A typical day is busy, good learning place as for clinical professional and also learning build relationship with management and sub-ordinates. overall positive environment if manager of department is hard working person, smart and professional. and you have good emotional intelligence skills. 
The hardest the higher management pretend they listening but in reality not. If you do mistake wont step by for you. 
Its work a lot depends on you what are you making of it.

Worked for the Anesthesiology Dept in their Yonkers office and I was terminated because I missed 1 day out my 90days probation period. My abscense was due to getting food poison the day before. I was shy of 1 more wk of completing my probation period and I was terminated for that ONE ABSCENSE! I completed all training requirements from Service Corp and still they couldn’t have “EMPATHY”(one of their trainings) wouldn’t recommend to work for service corp if you human. Stressful, unhealthy, pressured environment to be in. I’m glad I was let go! Thanks 61st Service Corp!

This was one of the most unprofessional environments I’ve ever worked in. The job is essentially a call center with extreme micromanagement — every second is timed, including bathroom breaks and phone calls, and employees are reprimanded for things beyond their control. Training is poor, management provides no support, and patient issues are pushed back onto staff instead of being handled properly. The overall culture is toxic, and I would not recommend this job to anyone.


Top Job Titles	Average Salary
Certified medical assistant 8 salaries reported	$27.53 per hour
Patient access specialist 2 salaries reported	$28.10 per hour
Associate 1 salary reported	$30.00 per hour
Senior service associate 41 salaries reported	$53,866 per year
Referral specialist 1 salary reported	$54,500 per year

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